Reviewed 11 September, 2021
I have been here twice in one month, I had time to observe everything carefully.
I have to say I am deeply disappointed with the service and some facilities.
Apparently there is a doctors service at the hotel but the doctor doesn't give intention to come by. Unfortunately I had a need to see the doctor twice, waited few hours for them to show up and than got the answer to go to the hospital cuz the doctor doesn't want to come. I consider this action as rude careless and fraud. The hospital is 20 min drive away and the taxi costs an arm and a leg.
Upon the arrival I asked for a crib, I checked in not feeling well which was very clear to see, specifically told I need to sleep, went to the room no crib, called twice from the room begging for the crib again saying I want to sleep, the crib arrived 3 hours later with them waking me and my baby up. Really thanks for that. I went to the guest relations complaining for the things above no apology no explanation no follow up big nothing. As a long stay and repeat guest I thought a courtesy call, and checking in on my condition would be polite, guess I was wrong with that one.
Our toilet was leaking, minibar didn't cool, called for maintenance they arrived two days later while I was putting my baby to sleep.
The stuff at the bars are not in touch with each other, one day I get a turkish coffee the other day at the same bar they claim they don't even provide this service, really interesting, it seems you can get certain service depending on somebody's mood.
Some of the towels,lines and bath ropes are ripped and with stains.
Food at the restaurant is tasty although it's mostly cold.
Only positive thing I could share is the spotless cleaning, big thanks and praises for our cleaning lady.
In order to get a sunbed on the beach or pool you have to come at six in the morning because guests take the freedom to reserve spots which is ridiculous, the towels just lay there all day long and no one shows up.
I am sad I didn't have a better experience to share, and I don't think I will return to this property in the future.
Starlight Resort Review! Best Hotel ever!
Reviewed 27 August, 2021
This is my second time coming to this hotel and I plan on coming again. I had an amazing experience. All of the waiters, kitchen staff, and all of the entertainment crew were the best. Especially Kadir, Arda, Bek, Tendy, Timur, Orçun, Emir were amazing people and we had so much fun! Also two waiters that were very nice was Çağatay, and Ahmet. Bayram the life guard and barmen Atilla were very kind.
Reviewed 27 August, 2021
I had a great time at starlight resort. The animation and waiters were very friendly and nice and caring. Especially arda, bekir, Kadir, Timur, tendy candy, orcun and the waiter Ahmet and Cagatay life guard bayram. Waiter atilia
Nice holiday in Turkey.
Reviewed 1 August, 2021
We were very satisfied with hotel location, room, food and especially beautiful garden and outdoor pools. Everything works perfectly. Staff was very helpful. The sea was clean and warm. The beach was clean and maintained. Perfect holiday :-)
Reviewed 29 July, 2021
The resort is not 5☆. The rooms war dirty when we arived. The activities were the same every day, and we became bored after a while.
We ruined our suimsuits on the slideswith some "paint", we did not received an apology and they implied that we came withe them already ruined.