Basic Hotel + Incorrect Charges
Reviewed 8 February, 2020
I traveled to Mancora alone for a week in hopes of taking surf lessons and relaxing on the beach. Don Giovanni is a great location because it is right on the beach and next to many surf lesson booths. However, it is not a luxurious hotel and I do not think it is meant to be. It is fairly clean and is great if you want your stay to contain just the basics.
On my first night, I arrived pretty late. The front desk was really kind and considerate in a familial way especially when they realized I was alone as a female. But shortly after checking in, I saw a roach in my room. The staff tried explaining that the exterminator comes monthly and would arrive the next day. Also, it is understandable that critters may get in because Don Giovanni has an open air design. It really was not the worst thing in the world but I personally just cannot do cockroaches. The next morning, I spoke to the front desk and they agreed to let me check out early and refund the other nights.
Now my biggest issue with Don Giovanni is the fact that they never refunded me. I spoke with employees over messaging and phone calls. I tried reaching out again once I arrived back into the States. Still, they never initiated the refund and in fact said they would not.
The Best View of Mancora Beach !
Reviewed 12 November, 2019
We stayed at Hotel Don Giovanni last Spring and it was by far the best location in Mancora.
The owner is very smart and knows how to handle each situation very well.
We will be back for sure!
Bad customer service by their restaurant
Reviewed 7 February, 2019
A nice hotel, the room had a beautiful view of the ocean and the beach. But, the service in the restaurant in the beach was awful! They took ages to give us the food, the drinks, and on top of all, the check, which we have asked for so many times but they ignored us until we threatened to go and come back to pay later.
Very far from Lima
Reviewed 7 November, 2018
Clean, total water fron on the beach, no air conditioning breakfast only lunch and dinners need to order from the restaurant next door no fly screens, some English spoken.very economic,waking distance to many facilities.far from the airport 1 to 2 hours by minibus Olmos a full day by bus
Rooms with balcony and lovely view
Reviewed 8 October, 2018
We were staying elsewhere in Mancora but wanted a room with a balcony and sea view so this is why we chose Don Giovanni. The guy on reception was very helpful and showed us the rooms had had available. We returned the next day and booked in for 3 nights. The hotel was nice - great sea view from the balcony and bedroom. However, we hardly slept an establishment nearby played extremely loud and banging music all night until after 6am the next morning. This was not the hotel Don Giovanni's fault but it meant that we didn't want to stay any longer so we checked out after one night. Also, the service at breakfast was pretty rubbish. The lady serving us greeted us (after we asked her to serve us) saying that we were late for breakfast (11am) and should get there earlier the next day. When I told her that I'd checked with the receptionist who told me breakfast was until 12, she told me that girl was new and had told me wrongly. The breakfast was average - eggs, bread and juice. The hotel is nicely decked out in Balinese style as the owner is from Indonesia. If it wasn't for the loud music, we would have stayed another two nights.