Service animals not allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 618 reviews
Worst service ever
I mistakenly made a reservation for two nights when I meant to do it for only one. In the minute I made it I called to try to change it and they refused taking advantage of my mistake. Hugo Ramírez (front desk) is a closed minded guy with no service or treatment to work in a front client service.
3 Great Nights
I stayed on the top floor and got a great view of the ocean. Room was clean and nice. The people at the desk were friendly and nice and did their best to understand my bad Spanish when there was not an English speaker around. Breakfast of scrambled eggs and slices of ham was great! Close to everything that you could need.
IT ITS NOT WORTHY IF YOU WANT TO ENJOY MANZANILLO FOR BUSYNESS OR PLEASURE
You will not even be welcomed at the messy and unwelcoming frontdesk. The recepcionist doesn't even looks at you, no one will help you with your luggage even if you really need help. The elevator is the classic one that requires a key/card to function and if the key/card doesn't work as it happened to us (twice) you have to take the stairs to get it fixed, believe me it gets frustrating after the second time. There are not coffeemakers available even if you paid for the superior room. NOT AN OCEAN VIEW, not a decent one at least. Just a tiny peek. There are many other GREAT options in Manzanillo. I stayed at this hotel for week, believe me I can tell, DO NOT STAY HERE, you will REGRET it if you do.
Comfortable, clean, basic room. No balcony. Tepid shower water. Decent breakfast and a self serve espresso machine available 24 hours. Wonderful! Close to restaurants, Sorianos, bus stop, and casinos. Very helpful, friendly staff. Individual safety deposit boxes available at front desk. Beach is about a 3 minute walk.
My second trip this year
I stayed one week in January, and like it so much I came back for a week-end this time. I enjoyed the Hotel and the staff ,I travel alone ,and I feel very safe. I am a Canadian living in Victoria,,and travel to Mexico every winter for 2 months . Manzanillo is safe ,and the shopping is great La Marina ,and the New Mall ,just a stroll from the Hotel is great.