Service animals not allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 2291 reviews
Day Pass at Las Hadas
We came to Las Hadas from a cruise ship and purchased a day pass for $1200 pesos. The pass included unlimited use of the facilities, unlimited alcoholic and nonalcoholic drinks, and a buffet breakfast and lunch in the resort's restaurants. We also had drink and food service while sitting in our beach chairs. It was not clear if the resort still offered day passes but a phone call confirmed that they do and the $1200 pesos price. This is a beautiful resort with a huge pool (complete with swim up bar), loads of loungers and covered beach chairs, and a calm beach to enjoy. The food is served buffet style and was tasty. It was a $13 (American) taxi ride from the cruise port. All in all it was a great excursion and certainly worth the money.
A Solid 3
We arrived by car on a Sunday for a five-night stay with high expectations. Check-in went fine and we were told we'd been upgraded to a Fantasy suite with jacuzzi tub, which we appreciated. The room was cavernous - bigger than some apartments, but it had no view. Javier at the front desk seemed a little surprised when we asked to be moved. We were shown two regular Fantasy suites, of which we chose one. It was one-third the size - still spacious, and it had a view, so that was our willing compromise. We were offered the all-inclusive package when we checked in, but declined because we were in Manzanillo mainly to visit friends, and we knew we would be gone all day. This may have become relevant later on, at check out. We did not take many meals at the hotel because we ate off site with friends, so I don't want to judge the food quality on the few experiences we had. One funny thing though was on the night we arrived. We wandered up to one of the restaurants and asked for a table. The hostess inquired whether we had a reservation. I answered we did not. She said in Spanish, oh, but you need a reservation. I answered in Spanish, do you not have an available table for two people? She somewhat sheepishly agreed she did, and led us onto the patio. There we found one other occupied table of six. Everything else was empty. We laughed about that for a few days. We saw very few people during the time we were there. We asked twice about noises in our room. One was a banging door that kept us awake the first night because of the wind. The other was an unidentifiable (for us) squeaking/screeching sound that was also wind-related. So when we left the next day we mentioned this to the front desk but when we came back at the end of the day it had still not been addressed. Fear not. Soon there came a maintenance professional who inspected the door, departed and returned with some Mexican MacGyver Magic, and the banging of the door to the terazza was fixed. He also determined that the screeching was coming from the bougainvillia thorns scraping against the window in the wind. He braved into the thicket and broke the offending branches, never to trouble us again. So far the resort ranked a four. But mid-way through our stay, in spite of the fact that the place was near-deserted, the front desk inexplicably placed a noisy couple into the room next to us, which had an adjoining door. When that couple eventually came home late, they turned up the TV loud enough for us to know what movie they were watching. We countered, subtly at first, but eventually I was dragging furniture as loudly as possible across the floor and turning up our own television, just to let them know there was someone else here enjoying the pleasure of their company, even though we were actually trying to sleep. Remember I said how deserted the resort was? We concluded they put us close together for the convenience of housekeeping. Other options were available. This is where I deduced the focus might not always be on the customer experience. And speaking of housekeeping, even though we had the very tasteful do-not-disturb sign on our door knob, we received a ring of the doorbell at 9:00 a.m. on the day of check out to see if we were still in the room. We were up, but not nearly ready to greet the housekeeper. And this, in spite of the fact that check out is not until a very generous 1:00 p.m. I know for a fact they have software to tell them things like this. I'm guessing our noisy neighbours got the same bbrringg-bbrringg, about which I was secretly pleased. After that, things fell apart a little bit. Background: we left a note midway through our stay asking for two extra pods of coffee so we could have a cup'la cups each in the morning. And two extra pods were left for those three days. (BTW, we always tip the housekeeper every day.) Now we get to checkout, where I was presented with an additional charge of the equivalent of C$50 for the extra coffee, one pop and some water from the bar fridge. As I said in the beginning, we did not book the all inclusive. OK. But what personally annoyed me most was the attitude of the clerk at check out. I am clearly not from Mexico. She spoke to me in Spanish as I tried to understand the extra charges. Not once did she let on she understood or could have told me all this in English. Until the very end, when I didn't understand her closing comment. I thought she was asking me for something else. Then she said in perfect English, That's it. And thus I was dismissed. So yeah. Three stars is all I got. Try harder.
Magical Mexican Vacation
Imagine safe, warm white sands Mexico. Hotel las Hadas in Manzanillo; old school elegance. Hand made white stucco Mediterranean style buildings turning orange reflecting the sunsets. Decorations include mosaic cobble stones, fountains and a cascade. Full moon Dinning on a terrace with ocean view while the chef of Legaspi; Bryan Garcia made delectable beautiful dishes. For dessert the Maitre’d Federico Roque and Gerardo made old school flambes and treated us like royalty. Each day the room maid Marina Gonzales surprised us and delighted us with beautiful arrangements of flowers and swans waiting in our room after a day of sun and warm ocean. Boy what a delicious vacation. We will come back next year for sure! Mexico Mágico!! El Hotel Manzanillo es el mejor lugar para descansar ser tratados como realeza . La camarera Marina Gonzales nos daba diferentes sorpresas, y nos llenaba el cuarto de flores y cisnes. El chef Brian Garcia , El Capitan Federico Roque y Gerardo del restaurant Legazpi nos daban cenas románticas y elegantes flambes. El hotel está lleno de callejuelas y flores. Hecho de estuco blanco cambia de color cada atardecer. El mar es muy calmado y las Arenas son como talco. Que lugar más maravilloso. Regresaremos !
Beautiful resort with excellent hard working staff
Beautiful architecture, calm bay. Staff outstanding. Alpha at front desk very helpful. Marina our maid is beautiful, kind, thorough and does outstanding towel sculptures. Sandra is a great ambassador for the hotel.Lido our tennis instructor made our holiday with his kind teaching tips. So many wonderful staff making sure the myriad of details are executed well. Magdaleno,Bryan(chef),Senor Luna,Frederico,Eleazar, gardenersand countless more. This is more of a serene resort without all the rah-rah of some resorts which we prefer.
Quite and Relaxing
We stayed one night, it was nice to just sit back and relax. We would of liked to have been able to order food by the pool and beach on our last day in the morning before check out time. Sunrise there was beautiful.