TripAdvisor Rating
Based on 1091 reviews
See all**Property Location**.When you stay at Hilton Garden Inn Silver Spring North in Silver Spring, you'll be connected to a shopping center, within a 15-minute drive of University of Maryland-College Park and Walter Reed National Military Medical Center. This hotel is 11.8 mi (19 km) from...
More about the hotel
Very nice stay and Appreciation
The hotel was very clean, the location was perfect for our group. Walking distance to stores and restaurants to everything we needed. But it was the staff at the hotel that made all of the difference. They were just super nice and willing to do anything to make our stay as pleasant as possible! If you have a chance to stay here, please do and you will not regret it. I received a great deal just being a Hilton Rewards candidate.
Not a good first impression
First impressions matter because you’re often not given a second chance to make it right. This was my first time staying at this property and it was let’s just say a rough start. When I booked the room and checked in via the app it did not allow me to select a room the hotel just assigned me what they wanted. I booked a king. So upon arrival I enter the hotel I was not greeted as the agent was not behind the desk but instead over in like the breakfast area folding linen. So I had my digital key already so I went directly to my room #408 I opened the door and it’s a double bed. So I have to walk back down stairs and let the agent know I booked a King and was assigned by hotel a double. Still once she did look up my information to change rooms she still failed to welcome me as a Diamond member or to give water. She found me another room 430 and sent me the digital key; I go back upstairs and get to the room and the digital key will not work. So still with food and luggage in hand I go back downstairs to now get a hard key. The agent gives me a hard key and I go back upstairs and when I opened the door I see that the room was dirty as if someone just checked out the bed was filthy as I took pictures to show the agent at the desk. So at this point I’m making my third trip back to the desk to complain of the issue and show the agent the pictures I took of the filthy room. She gives me another room #307 I go back up and lucky the key worked. Don’t know if it’s a local hotel thing but all of the drawers were left open as well as they microwave door. I e stayed at quite a few properties during this COVID-19 situation but this was the first whereas the agent didn’t go over breakfast even though all properties I’ve stayed at didn’t offer it due to COVID but still informed me, she didn’t asked if I stayed here before or anything. Just all around failure. Never again. Management response was basically sorry for the inconvenience, if something isn’t right let a team member know and they will get it right guaranteed. I let them know and they failed to get it right a few times.
Always a great stay
Room and service are always great. I've stayed here several times. Henry at the bar will take excellent care of you. (Hint: ask him to make you one of his signature drinks. He's a true mixologist. You won't regret it.)
Appreciation
I needed to print out a very important document I needed for an interview tomorrow and the lady at the fromt desk was very helpful. Her name was Worod and she has to scramble for paper and help me with my email. Instead of going around to look for a place to print Worod was very helpful and she made life much easier for me. Humbly and respectfully, Moges Abebe
Cancellation fee - Corona Virus
We were booked to stay for a hockey tournament which was cancelled at the last minute due to the corona virus pandemic. We tried to cancel the day prior to arrival and the local management refused to follow the Hilton’s policy during this time, of allowing cancellations outside of 24 hrs. The sales manager was extremely rude and would not even follow the cancellation process contained within our booking confirmation. Other teams staying at other local hotels had no problem canceling and waiving the cancellation fee. Our booking agent had to go above the property management (even the properties GM refused to refund the fees) to the parenting lodging management company to get our cancellation fee refunded.