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Opinión escrita el 25 de Junio de 2021
We stayed here on our way to Florida. It was nice & clean, and they accommodated our VERY late check in. The beds and pillows were super comfortable. The hot breakfast buffet was served by the staff and it had a really nice variety. Would definitely stay here again. No complaints.
Opinión escrita el 28 de Mayo de 2021
It was about 12:30 am. I was trying to sleep after being on the road all day and evening, from south Florida. (And whether I'd been traveling long distances or not, really shouldn't make any difference...) But the guests in the room above me sounded as though they were enjoying a square dance. There were (what sounded like) children running around and squealing, all having a nice time I'm sure. But this is not what hotels are for. That's what convention centers are for, and even then they have the 'event' facilities' far away from the guest rooms.
In fact, the impression I get from Holiday Inn Express in all of their advertising is basically a 'clean, comfortable room where some weary traveler can get a good night's sleep.' And that's kind of it. According to their advertising.. That's what they do! THEY are the ones who imply this ... that's not just me making it up.
So I called the front desk and asked what could be done about it and the gentleman said.. I'll talk to them and hopefully that'll clear it up. I said, 'Fine, thanks'. And then he said.. "And if that doesn't solve the problem we'll be happy to move you to another room." A gracious gesture, for sure. But that's not what I'm paying for. I'm paying for WHAT YOU ADVERTISED.
I kindly explained to him that if *I were to do any moving.. it would be to my car.. and then to another hotel, and he could refund that night's stay to my card. HIS response to that was "Oh, I'm sorry .. we don't do that".
I'm fairly certain that I said.. "That's quite alright. Not to worry, as I think I know a lawyer who can Make you do that."
He said "I'm not going to stand here and argue with you, but I'm sorry, we don't operate that way".
I had to stop and think to myself.. . "Surely, I'm not in the Twilight Zone.. where the unconscious bullies upstairs were free to make all the noise.. and then I'D be the one forced to move...and if I wasn't happy with that arrangement it would be "Best of luck to you on your journey.. but we're keepin' the cash!" ??
Thankfully... the noise died down shortly .. but I was so floored by that response: Because the notion that any other option than having the Noise Makers removed from the property without getting Their money back would be an acceptable alternative... was just overwhelming to me.
The following morning, there was a note under my door, with the record of my payment ..and a $30 reduction in my room rate for that evening, as an attempt at good will. But by then.. I was pretty much done with Holiday Inn express for good.
If their POLICY .. is that the trouble makers get to stay .. and I have to leave.. Sorry .. no good for me. Perhaps others may think that's ok... but for now.. just call me "Holiday OUT".
There is room always in this inn!
Opinión escrita el 29 de Junio de 2020
Unlike Mary and Joseph, when our youth group who was heading to summer camp needed a place to eat our Chick-fil-A, Kathy welcomed us into their conference room! Thank you for your abundant hospitality!
Nice room. Some pros, some cons.
Opinión escrita el 25 de Septiembre de 2019
Pros- Loved my room- very spacious and clean. The front desk staff was really nice- especially the gentlemen that checked me in.
Cons- The hotel is really hard to access from the highway, especially if you are coming from the opposite side of the highway. It is right next to a busy Chick-Fil-A. Great for a food option but bad as far as getting in and out of the hotel as you have to cut through their drive thru line to exit the hotel.
Housekeeping was so loud in the morning in the hallway. It sounded like they were yelling to each other from opposite ends of the hallway. They also completely ignored the do not disturb sign on the door- giving me an unwanted wake-up call at 9 am when I really could have used another hour of sleep. I called to request a 12 pm check out to try and regain some sleep time but was denied.
Opinión escrita el 6 de Septiembre de 2019
This hotel has its ups and downs. FIrst we found it cleanThe breakfast was good. But there were dogs barking and kids screaming They did have three different slots for shampoo, conditioner and soap. it depends on what you think of dogs.