Pets not allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 425 reviews
Leaves a lot to be desired
My pregnant wife and I stayed at the Le Dune Resort from 20-Aug to 27-Aug and we found it to be very disappointing and definitely not a 4 star experience. It was a mix of poor service, lack of professionalism, low food quality and lack of cleanliness. WELCOME: There was no greeting from Francorosso at the airport or at the resort. It was very disorganized and the some of the staff did not even know where our room was located. We had called Francorosso in advance telling them that my wife would be 7 months pregnant at the time of the vacation and if there were any accommodations they could make to make it easier for her. Instead they put us in the room furthest from everything. We complained and they moved us to room 105 in front of the pool, so good that they moved us but it shouldn't have happened in the first place. Then when you check-in they also make you pay 10 euros deposit for a crappy old beach towel that is fraying on the edges and you have to keep the same towel for the whole week without it being washed. Every other 4 star resort I've stayed at has a daily towel service by the pool/beach. ROOMS: The rooms are small. You cannot open the wardrobe door fully without it hitting the bed (see photo). On the positive side the bathroom is very large and well appointed, almost as big as the room. However they only provide you with "St.Jane" branded shampoo and no conditioner. Other 4 star resorts provide conditioner to guests, especially at a beach/pool resort. The air conditioner works well but is too noisy to sleep with it on. It constantly makes a noise like a toilet refilling with water after being flushed. We ended up just turning it on only while we were out to get the room cool enough to sleep. Also there was a lack of cleanliness in the bathroom. You can see in the photos that the showerhead is not cleaned and the bath towels, even after being washed, still had stains on them. WI-FI: WiFi does not work at all. I don't know why they advertise as having it when it is impossible to connect. FOOD: We booked the vacation through Francorosso and it was advertised as "Pensione Complete + Bevande" but in reality, only drinks during mealtimes are included. If you want a drink during the afternoon by the pool, you have to pay for it. Also, coffee is not included (only with breakfast). If you want a coffee after your meal as do most Italians, you have to go to the bar and pay for it. Infuriating. The food is pretty much all buffet (only the first dish at dinner is served at the table) and the dishes are out in the open with no glass shields so any insects or items from the guests can fall into them. The meals from the previous night are routinely recycled into the buffet the next day. This is especially disgusting when they refry the fried food and it takes on a lovely radioactive orange colour. Also most of the dishes and cutlery are marked and not well cleaned. One time my wife asked for a spoon and the waiter brought over one with a piece of carrot encrusted on it. He apologized profusely when we pointed it out but it shouldn’t have happened in the first place. Just a general lack of attentiveness as the waiters also often brought the wrong dish or drink. ENTERTAINMENT: Every night there was a guy singing and playing electric keyboard by the pool until 11:30pm at a very loud volume, even if there were only a few tables of guests directly in front of him. Unfortunately, he didn’t have the capability to sing in tune so it was terrible to listen to. We complained a couple of times and they started turning the sound down at 11pm but it was still impossible to relax in your room after dinner with that awful noise. Twice a week they did karaoke so instead of having one person who thought they could sing but couldn’t, you had a whole group! Also, the resort is in the middle of nowhere so you have no other options at night to go anywhere else and are stuck with it. SERVICE: The Francorosso local assistant was useless. She didn’t bother to spend any time to welcome the guests or see them off at the end of the vacation or do anything for them during the trip. We tried to get her to rent a car for us but there was no communication back from her. She would say that she would call back in 30 mins but never did and then finally the night before we needed the car, some guy calls me saying he has a car for me if we want it. So she basically gave out my phone number without asking or informing me. Luckily we were helped by another guest with some local contacts to find a rental car at half the price that she arranged. BEACH/POOL: The beach and pool area were fortunately very nice. The sea was mostly clean and clear. The beach umbrellas are thatched and some had holes in them so they need a bit of work to be repaired for the next season. They charge 20 euros a day for an umbrella in the first row, so of course the first row was empty. The beach is not quite private as there is public access on both sides with many local tourists with umbrellas there. Overall, I expected a lot more from a 4 star resort, especially for the service and cleanliness and the quality of the food and entertainment.
Wonderful Quiet Hotel - Fabulous Food
My husband, son & I enjoyed a weeks holiday at Le Dune as we travelled for a friends wedding. We arrived much later than expected due to a delayed flight & a selection of food had been prepared for us in our room. This was a wonderful touch! The grounds & beach front of the hotel are regularly maintained along with the cleanliness of the hotel rooms which are spacious and quiet. We were full board and enjoyed the large variety of food which we didn't find repetitive & the quality was also very good. I would highly recommend this hotel & would definitely return.
Nice Place with delicious food
The resort is a perfect place for people who wants to relax outside of big cities and crowded beaches. We could take the bicycles to vist Menfi and nice places around the resort. The rooms were cozy and they were cleand every day. The restaurant served really delicious food.
Great little hotel on an awesome beach! If you are a beach bum this is perfect for windsurfers divers swimmers .. Or just sunsets! No frills , tasty but not super posh food and lovely staff. Exceptionally clean rooms and although they are old and dated ours was huge.
Almost "excellent", but WIFI only in public areas makes it a "very good".
Room is clean, luxurious and bathroom is excellent (great shower!). Pool is fantastic, clean, well-maintained, plenty of chairs and parasolsand with a pricess view, private beach with dito chairs and parasols. Good breakfast (although the fruit could be a bit fresher) and very friendly staff. Booked 1 night, ended up staying 6. Highly recommended. One BIG opportunity to improve: WIFI only in public areas!? This is what is keeping the score away from Excellent, but still very good.