Max. 2 adults and 1 child - by 12 years
Max. 4 adults and 2 children - by 12 years
Check-out ends at: 13:00
Av. Prolongación Paseo de Montejo No. 332 - Mérida, Yucatan - Mexico - 97119
Check-out ends at: 13:00
You Can Do Much Better Elsewhere
Reviewed 17 november, 2022
This hotel provides 2 star service at a high cost. The breakfast is very limited unless you want to pay for something warm. There are no refrigerators in the rooms and NO ice machine. You have to go down and bother the kitchen and sometimes they don’t have ice. The gym has no weight machine. The pool is small and when there’s a family with kids using it there’s no room. The staff seems bothered by questions and didn’t know about daily Mérida entertainment. I ordered a taxi for the airport the night before and 10 minutes after it’s scheduled arrival there was still no taxi or any notes about the reservation. All of this for over $110 a night. You can do much better elsewhere.
Not at all what's advertised.
Reviewed 9 april, 2021
Stayed here in April 2021. First, this is not 4-star hotel. No room service, no coffee machine. Beds and bedding are clean and of decent quality, but the rest of the room is surface cleaned. Stains on the walls, buggers under the desk, lots of dust behind mirrors, headboard, etc. Don't get their included breakfast it's a joke. You get 3 from concentrate juices, oatmeal (no raisins or dressings) and small cups of chopped fruit. Literally, that is it! Throughout the duration of our stay, we had about six of these cups. Two of them had fruit that was rotten. Any kind of real breakfast items, are extra. And if you touch any of the "included" items after 9:01 a.m., they will wait for you to touch everything and then walk up to you and tell you that you have to pay for it an arbitrary price that is not posted anywhere. The most annoying thing by far was the chirping. There is some issue with the fire alarm in the building and the fire alarms are making a chirp as if the battery is running low. We reported this to the front desk three separate times on two days. They were very quick to respond: a guy came out with a footstool and removed three fire alarms outside of our room in the hallway. It's however did not resolve the problem because the fire alarms in the empty rooms next to us were still chirping and very audible from our room. The only way that we could sleep was for the earplugs. The building itself is also very confusing. It is not as it appears on the hotel websites. Rather it is a large mall that has a bunch of stores most of which are now closed for covid. Inside the mall are three separate hotels, which is why you may see them by different names. They are different properties. All of them have individual infinity pools on the roof. Let me just tell you this: The pictures are a heck of a lot better looking than the real thing. There are territorial views, but Merida has nothing really to look at. All you see are abandoned construction projects, cranes and concrete buildings. The pool itself is very small and they do not fill it high enough to work as an infinity pool. It just has stagnant water that we did not feel comfortable entering. The showers are meh. The shower heads are not adjustable and were not installed correctly. You have to stand right up against the wall in order to get water and doing so you end up touching the water controls and either shutting off the water or changing the temperature unexpectedly. There is no way for two people to stand under the shower head and 80% of the shower stall cannot be reached by the water. The only thing that I feel was delivered as promised, was the free parking. Everything else did not live up to my expectations based on the hotel advertisements. The staff were polite, as always in Mexico. But at the end of the day were unable to actually do anything or address any of the issues.
Reviewed 3 january, 2020
Me and my family have stayed at Mexicali Baja CA. City Express a couple of times and every time it has been a wonderful experience. I have tried regular rooms as well as the suites but i would highly suggest the suites either for a couple or families since they are more spacious and comfortable. Customer service is awesome front desk representative Alberto was very helpful not only with room accommodations but answering all questions and concerns. Oh and continental breakfast is yummy!
Reviewed 29 september, 2019
the room was perfect but the mattress was horrible their was a metal stinking out of it and the blankets were to old and dirty the air condition was not working properly it would not cool as it suppose to
Excellent for our large student group
Reviewed 7 may, 2019
We booked 15 rooms for our volleyball teams from Belize (four teams) and the hotel was perfect for us. When we arrived, the check in was easy and efficient. Very helpful staff, breakfast came out a little early since we had to leave early. We always stay here, and will continue to stay here. It has parking for our bus, and close to nearby restaurants and our sporting facility.