TripAdvisor Rating
Based on 248 reviews
See all**Property Location**.A stay at Hotel Araiza Mexicali places you in the heart of Mexicali, within a 5-minute drive of Arenia Casino and Sol Children's Museum. This 4-star hotel is 2 mi (3.2 km) from Plaza de Toros Calafia and 2.2 mi (3.6 km) from Aguilas de Mexicali Stadium. ...
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Save yourself, stay somewhere else... anywhere else.
The worst hotel I’ve stayed at in a long long time. I stayed for two nights, the first night there was a security guard at 3 am on my floor corridor talking on his walkie talkie at FULL volume, for 40 minutes, which is 40 minutes too long. I called reception but their response was that they didn’t have any register of hotel personnel by the corridor at that time, AKA “you’re making this up”. After a while, I was finally able to fall asleep, only to be woken up again at 7 am due to cleaning personnel vacuuming the corridor. Let me say this again, 7 am, VACUUMING the corridor, oh you know, only the LOUDEST of cleaning procedures there can be. When I called reception, their response was that cleaning starts at 11 am, AKA “you’re making this up VOL. II”. And can I just add, this is on Christmas eve, a date when most hotels in Mexicali receive visitors, not an off season. How does this happen? Who allows for this to happen? One of the busiest seasons and it feels like Araiza’s guests are at the bottom of its priorities. On the second night, the guests next door started blasting music, drinking and overall being as loud as one possibly can. I get it, its Christmas, but maybe stop when it’s 2 am you know? So, after a while, I called reception and asked for them to intervene. They said they would send someone to check on this but 20 minutes passed and no one did. I called again and they said it was only TV noise and there’s nothing prohibiting a guest of watching TV on their room. It was NOT TV noise, I recorded how loud it was, went to the reception and showed them. They had 2 security guards come up with me. The noise from these guests could be heard from the elevator. The security guards knocked on their door and asked them to keep it down and lower their music. This whole ordeal took around 30 minutes. Some time passed and then, again, they blasted music and started being impossibly loud. I had to call reception and ask for security guards for the third time. All the while, I felt as if I was inconveniencing hotel personnel with this, as if no one ever complains and this is just how things are until I showed up and started complaining. Seriously, TERRIBLE service, absolute disappointment given that this is one of the top hotels in the area. I’m never putting a foot in here again, and you shouldn’t either.
Over priced
Paid far more than the room justified. Cleanliness, service and maintenance was good. The restaurant had a nice mix of foods to choose from. All staff were super courteous and made provisions to communicate in English.
overall, pleasant
friendly staff. I was lucky to have a room facing the parking lot. therefor, I didn't get the sound from the DJ at the pool. it was a busy hotel, that is for sure! the food I was served was excellent. room, sheet and bathroom was clean! con the thermostat on my A/C didn't work. asked 2 times to get it fixed but the maintenance had no idea how. the only way to control the temp was by manually turning it on or off. the entry door didn't seal and you could hear people talking from the time they entered the hall way. but you didn't hear anything from the boarding rooms! nothing earplugs couldn't fix (I was sleeping days do to working nights) I would recommend to stay there again.
Second visit and not very pleased
The rooms are nice, the first time was a month ago and A/C didn’t work, called to ask to get fixed and got ignored called again and said they were busy 6 hours had passed until we asked to speak to manager and got moved to another room at 12am!!! Pool was filled with outsiders, I guess they have a special for people who aren’t staying at the hotel to pay and use the facilities (pool), the visitors had brought their own speakers and had Corridos and we’re drinking beer that they had brought in, when we asked the security about them allowed to have the music and he said they weren’t allowed but if someone complained he could say something and I told him well I’m complaining and it took him about 20 min to say something about it. Second visit we get a better room next to the pool and once we get here we find out they have a private event that starts from 8-3am!!! We didn’t think it was gonna be bad but the music is SOOO loud!!!! They should consider starting parties earlier and ending at least at 12, due to it being a hotel and we are still paying the same price for the rooms, to get the same commodities and not being able to sleep at night!!
Unexpected
Stayed for just one night on a business trip and was expecting something holiday inn like but this is a beautiful hotel. Not sure how old it is but it exudes a bit f old world charm. Beautiful large rooms. Restaurants and bars on site and lots of options locally. Beats the holiday inn any day!