Check-out ends at: 11:00
Av. Paseo de la Reforma 105, Cuauhtémoc, Tabacalera, 06030 Ciudad de México, D.F., Mexico - Mexico City, Distrito Federal - Mexico - 06030
Excellent value, good service, great location!
Reviewed 23 november, 2022
The hotel is very well located. Comfortable rooms, good and attentive service. I will definitely stay there again on another visit to Mexico City. I liked the pool area, which was relaxing, with a great view of the city from the rooftop.
Cheaters and thieves
Reviewed 18 november, 2022
I brought eight people down here on a tour group. We negotiated for a good rate and everything was fine. But when we returned they doubled the rate. management was rude and inconsiderate and would make no consideration for all the business I brought them down there. They also charged the people for breakfast. I canceled my reservation on the spot and encouraged others to do the same. They're crooked and dishonest. I have the names of the managers that I dealt with and they were very unprofessional. They charged me the group leader at rate of $200 per night. My initial rate was $84. That was the agreement they did not honor. So don't stay here. I never will again.
Great bang for your buck
Reviewed 6 november, 2022
Very well located in Reforma from which to explore downtown and not too far from Roma. A little dated but that is reflected in the price. Breakfast was very good for £13 - you can eat as much as you want. All the staff were super friendly and helpful, especially Victor who went to the shop for me to buy me some toothpaste about midnight just after I had landed after a 24 hour journey and had forgotten mine. Maids did a great job on a daily basis. Gym is very basic but has an amazing view, as does the pool. You get an amazing sunset from the rooftop. Would definitely stay here again.
Palace needs a DEEP clean and new carpet. All drains are VERY slow!
Reviewed 27 march, 2022
This hotel needs some remodeling. Carpet is grungy and dirty. The toilet and sink drained very slowly!! the pool is not inviting!! Staff is great but this needs sprucing up. TV was out of focus!! The view was very depressing!! I would NOT stay here again. Room was $45 with taxes and not really nice!!! I just stayed here for 6 hours untill I could check in to the Le Merdien!!I also forgot my mask upstairs and asked them for a mask and they had the gall to want 30 pesos!! I dug into my day bag and was lucky enough to find a new mask!!!
1 STAR MANAGER SERVICE
Reviewed 26 february, 2020
The wifi was terrorific, but the service manager worst, we had to pay three times for a family breakfast, the card terminal didn´t get signal from wifi and make twice the charge, we explain to te manager and explain that we have to be more days over there, but don´t, ha also make us pay in cash, and now is the time that i am fighting with my bank because of this