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Facilities Internet access and wireless internet access are available to guests. Guests arriving in their own vehicles can park in the car park. Rooms Each accommodation unit features separate bedrooms or a sofa-bed. A microwave is included as standard. Each accommodation unit offers...
More about the hotelFacilities Internet access and wireless internet access are available to guests. Guests arriving in their own vehicles can park in the car park. Rooms Each accommodation unit features separate bedrooms or a sofa-bed. A microwave is included as standard. Each accommodation unit offers internet access, a telephone, a TV and wireless internet access. Sports/Entertainment The establishment offers sport and leisure opportunities. Entertainment options are also available to guests. The swimming pool is ideal for a refreshing dip. The establishment offers a gym. Meals Breakfast is bookable as a board option.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.
Make use of convenient amenities, which include complimentary wireless Internet access and concierge services.
TripAdvisor Rating
Based on 485 reviews
Travelers rating
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Scores Summary
Stay away, this is an embarrassment to Marriott brand
Summary: Stay away, you will be disappointed, this property is a dump which is far from Marriott standards in cleanliness or customer satisfaction. This review is objective - just give you straight facts with photographic evidence. I'm Marriott Titanium (Lifetime Platinum) and have stayed close to 1000 nights in Marriott properties over my lifetime. This is my first ever negative review. Two of us stayed for 14 days during the. month of February 2021. We stayed in one bedroom suite on the third floor of the south building. We stayed on a revenue reservation (paid for, not with points). The room that we stayed at was smoked in, L shaped sofa had urine stains and cigarette burn marks, living room carpet had a throw up stain. Neighboring rooms were occupied with people who were smoking inside and outside their room. The room quality complaint was brought up to the reception with the request for rectification, however in 14 days of our stay management was so busy "in meetings" that they were unable to return our call or offer an apology or an alternative room. Receptionist solution was you are welcome to check-out and look for another property to stay at which put us at disadvantage as only rack rates were available at neighboring properties. When asked if status with Marriott makes any difference, they said no. They also said no to upgrade where on the website the upgrade was available. And to add insult to an injury, expensive personal property was stolen from the car parked on "secure" parking lot at 3pm during daylight. This property and it's management is an embarrassment to Marriott brand and values. Do not expect to be a valued customer. And if you smoke, this is the Marriott for you.
They deserve less than 1 star, THIS IS HORRIBLE
Marriott should be ashamed of this location. My husband made a reservation here, he received its confirmation so we arrived at 11 pm on a Saturday night and the front desk attendant said it was canceled and that it was a glitch in the system that confirmed a reservation when it shouldn’t have . She couldn’t care less to call other Marriot hotels to send us to, all she said was “sorry, nothing I can do, we’re booked”. We were left with no place to stay with no explanation while Miami is extremely packed right now. DONT SET FOOT HERE. Just to make it clear, the front desk person that worked Saturday night on February 20th, 2021, shouldn’t be working with clients, she has no manners, no desire to help, absolutely unprofessional with no willingness to help in a situation that her hotel created.
DARK AND DINGY
Well, this place needs an overhaul. Think of it as an old motel with doors that open to outside corridors. The rooms are VERY DARK with minimal and poor lighting. The furniture is old and stained. Horrible odors. Toilet paper thin walls. Limited parking and tight. Loud guests with a pay by the hour or week feel. Limited amenities. Pool the size of a postage stamp. Avoid if you can.
embarrassment to Marriott
As a platinum elite bonvoy member I cannot recommend this hotel. The room had a horrible stench! major humidity issue. you cannot get the stench off of your clothes. there is no doubt this hotel has a great location but the condition of the property is below par! Its sad to see that the Marriott corporation is allowing its reputation to be tarnished just to collect this roach motels franchise fees! shame on Marriott!
Bad experience
I have been a member of Marriott loyalty program for over 10 year already and Im sad to say that my stay at the Residence Inn Miami Coconut Grove was the worst one I have ever had in a Marriott hotel. Im sad to say that this hotel it is not at the level of the Marriott hotel chains and it was extremely disappointing and it in fact had a negative impact in our holidays during our stay in Miami. I was travelling with 3 other people and I recommended Marriott at it had never disappointed me and it was recognised for it great services and quality of the rooms. This case was different, it was horrible from the start. The staff at the reception was not very welcoming and provided no information of the rooms, the services (or the lack of them) and the area. Once we enter the rooms the smell of humidity was overwhelming, disgusting and just horrible. We ask to change both rooms as both were horrid but we were treated not very welcoming and she just gave us one new room. It was a bad experience from the start. The hallways were extremely dirty, this is not exaggeration. The carpets in the room with huge stains. Not all the lights worked in the room and the aircon was as extremely loud. The shower kept clogging up every time we used it. In the corridors there were towels and bags of rubbish laying around for hours and hours. The brekfast was a joke and bad one, better not to say "breakfast included" when you are just going to provide supermarket muffin and water. The oven was not working and requested help, she told us a engineer would come and fix it, then 5 minutes later she call as at the room and tell us that there was nothing they could do about the oven (it was broken, and they knew it before they gave us the room) and we could use the oven in the other room and that she could "try" to reduce the rate ($30 dollars....it is a bit of a joke after all what happened) of the room for that night for the inconvenient. The inconvenient was for the whole three days of stay for a group of 04 people that were on holidays and were supposed to have a nice stay at a hotel that was supposed to represent a good standard of service but we were wrong and our complete stay was unpleasant.