Reviewed 21 September, 2021
We stayed here Monday through Friday. It's a bland hotel and the elevators are extremely musty (No A/C?). My wife and I took turns staying here as our daughter was in Jackson Memorial. The turn down service didn't come for two days, maybe they did while we napped but I guess it's ok to ignore our room because hey, less work, right? Anywho, when I checked out, I learned there's a discount if you're staying at the hospital. I told the front desk clerk this and she told me you don't get it unless you mention it when you make the reservation. Mind you, we got here at 10pm on Monday night after being transferred from two different hospitals via ambulance. I asked how I was supposed to know that and they had no answer. She then said we were getting a discounted parking rate ($19 a day is what's on the sign) and it almost comes out to be the same savings. I'm happy to bring my daughter home this day so I figure, if the parking is almost the same savings, it must not be that much. Pay and leave. My wife, out of curiosity, calls and asks what we would've saved if we had gotten the discount. $200+ dollars with the discount. I'm no math wiz but if we paid for parking Tuesday, Wednesday, Thursday, and Friday, at $19 a day that $76...let's say the discount makes us pay $10 a day...so we save a whopping $36. How is this even close to $200? My point is, if they're unwilling to give us the discount because we had no idea it existed when we reserved the room, AND my wife checked in with the hospital pass on her shirt, they obviously couldn't care less about you or your stay. My wife called to speak to a manager today and inquire about this secret discount. The person who answered said no managers were available but likened the discount to the same as the grocery store having something on sale and you not knowing about it unless you do. Are you confused, cause we were. A manager is supposed to call us back. We won't hold our breath. Find somewhere else, I know we will. It's also in a terrible area and a confusing portion of the city, unless you enjoy being approached by homeless people at every red light.
Need more staff . No wifi
Reviewed 18 July, 2021
Before pandemic I was a platinum member and now I’m gold and this is the worst hotel I have ever stayed at. There was no bedding for the pull out bed. Called the front desk 3 times before it was brought up. Also, there was no wii on the 7th floor. When I said something to the front desk they said that was AT&T’s fault. Seriously they know there is no wifi on the 7th floor and they haven’t fixed it or at least told people about it before checking in. We just used our hotspots on the phone as I didn’t want to change rooms. In the morning I noticed throw up in the elevator as I went out to get coffee from Dunkin’ down the street. I noticed it at 640 a,m. By 8 it was still in the elevator. (The one and only elevator that was working). I asked the front desk if they knew there was throw up in elevator and the girl who was at the front desk was on her phone looking at things and she said yes and then went back to her phone. Wow. I guess it is ok to have threw up in elevator for more than 2 hours.
AS A MARRIOT BRANDED HOTEL IT NEEDS TO IMPROVE BASIC SERVICES
Reviewed 12 July, 2021
I stayed during 29 nights in room 433.
The area is close to a medical complex (University of Miami Hospital). Hotel is located in a residential zone, quiet all day and night. At dark, a police car is parked across the Springhill all night.
My room was ample and clean at the beginning, yet cleaning is not made on a daily basis. You have to request it. Such a cleaning is limited (dust on the phone for almost the whole stay).
Three weeks (out of four) of my stay passed with only one elevator (there are two). No signs posted about this.
Two consecutive days without cream or milk for breakfast.
Morning staff at the breakfast room were nice. So were the cleaning ladies.
As for the front desk staff, it depended on who was on duty. A lady with oriental ancestry and a gentleman with glasses and moustache were very kind, Not all staff kept their names printed on the shirt or blouse.
Room was overall OK, yet one more chair should be added because there is a round table (in addition to the working desk).
No safe box at all (inbox or at the front desk).
Its management ought to make improvements of services expected at a Marriot-branded hotel
Horrible Service with No apology and NO benefits as Titanium Elite
Reviewed 8 July, 2021
Upon checking into my first room once I opened the door I immediately was whiffed with a terrible stench. My beds were unmade (see pictures attached ) I don't know if it was from the previous people or if the maids were having some fun on their breaks and forgot to clean up afterwards ! I went down to the front desk and showed ms Teresa the pictures and she changed me to another room not even apologizing just handing me key to my new room. Fast forward to the next day Titanium Elite Members get 4pm check out based on Availability , was given that. I ended up falling asleep and not checking out of the hotel until 4:30 pm, I noticed a charge on my card for an additional night. I called and was told I have to speak to a manager that they would be in after 10 . kept calling no one answered, I had time before my 5 p, flight so I went and asked to speak to a manager which was Mr.David who was very rude and nonchalant about the situation and said they did me a courtesy by keeping the same rate and not using the day of.
Expected more for the price...
Reviewed 2 July, 2021
Check in was fast and friendly. Kim was excellent at the front desk. Parking was extra. I think it was 27 bucks. Wish it were included with the high hotel price.
Location isn't great, nor is the neighborhood. Police presence at the entrance on arrival. Apparently, they have a station nearby.
Room is decent with antiquated TV. Didn't spend much time watching.
You're near an airport and highway, so plenty of noise to keep you awake.
I worked at Jackson which was why I spent the night here.
Decent stay. Could be better for the $$$.