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Avoid this hotel.
Opinión escrita el 17 de Julio de 2021
AVOID this property. I had a reservation, I had already paid for the room (showed proof of both), but they couldn’t ‘find’ my reservation. I had to call orbitz several times (because the front desk and the manager would not do anything), Orbitz resent the confirmation, but they would still NOT give me a room. The manager: Chuck Patel was particularly belligerent, hostile, and truly lazy and unable to find a solution. First, he was very hard to reach (30 min trying to find him by phone/not responding, perhaps hiding) then another 10 min of him yelling at me on the phone that he doesn’t have my reservation (not sure how he could check since he was not in the office), more yelling at me on the phone, and basically kicking me out. Again, I had a reservation and I had already paid for the room. I suggested a solution, but Chuck Patel was not interested in listening nor in understanding what the problem was (or solving it). It was terrible and rude. He kicked me out, on the street, at 6 pm, truly not caring. I asked for my money back, but was told that the room fare (it was for two nights) was ‘non refundable’. WHAT? I was there, I was not given a room, and I cannot get my money back because it’s ‘non refundable’? No logic, no service, and Chuck Patel is a rude, incompetent, pestiferous person who needs to learn empathy, compassion, and basic problem solving skills. Perhaps, they have a little scheme running at that hotel: offer nonrefundable fares, take the money, and no room.
Very positive review!
Opinión escrita el 21 de Junio de 2021
Immaculately clean, super friendly staff, good hot breakfast. Person at check in , upon inquiring, gave us a recommendation for dinner (Mexican); it was very close and very good. We travel this route from Indiana to Florida and will stay again.
Mask Shamed by Employee
Opinión escrita el 30 de Abril de 2021
My family and I are were traveling to Florida for our first trip in over a year since the pandemic started. We did our research and decided to stop and stay at your Comfort Inn and Suites Millbrook- Prattville.
There is a sign on your front doors saying”Must wear a mask to enter” - please keep in mind for what occurred our checkout morning at breakfast. My husband and I went down early to have the complimentary breakfast. There were two other couples but everyone was very respectful and kept our masks on while getting our food and then would take them off as we ate. I hadn’t got my food yet as I was feeding my 18-month old. Since I was going to be getting up to get my food in a minute, once my husband returned with his breakfast, I just kept my mask on. During this time, one of the EMPLOYEES(!), came over and aggressively said to me “you didn’t have to wear that here” indicating my mask, and trust me it wasn’t friendly. She was older, with long, darker hair with some grey. Unfortunately she was maskless and without a name tag. I was completely caught off guard and tried to laugh it off and she kept on by saying “ by here, I mean Prattville”. She then walked to a staff door and made a comment to another guest wearing a mask as well. To say I’m disgusted doesn’t even cover it. Not only did she come very close to my maskless daughters (she was leaning on our table) but to made feel uncomfortable by the staff at a hotel I paid $220 at is completely unacceptable. Her tone and demeanor was unlike anything I’ve ever experienced in hospitality before.
To be made to feel unwelcome and judged by the staff of the hotel where my family was guests is completely unprofessional and to say I’m upset an understatement.
Opinión escrita el 16 de Abril de 2021
Buddies golf trip chose this hotel for golf trip to Capitol Hill. Recently renovated and really cool. Very clean and people were friendly. I use to travel a lot and thought this was the best renovation ever.
Clean, quiet, reasonable price, safe, great breakfast, what more can you expect.
Opinión escrita el 24 de Octubre de 2020
Great hotel! We really enjoyed our stay. The rooms were updated clean and extremely comfortable. Light breakfast on site. The staff was friendly. Very quiet location, close to interstate and restaurants.