TripAdvisor Rating
Based on 407 reviews
See all**Property Location**.Located in Milpitas, Sonesta San Jose Milpitas is within a 10-minute drive of Cisco Systems Corporate Headquarters and Levi's Stadium. This hotel is 2.7 mi (4.3 km) from Great Mall of the Bay Area and 4 mi (6.4 km) from Silicon Valley University. Distances are...
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best in the area.
this hotel is spectacular! everyone's so friendly and welcoming. Robert who helped me get checked in was fantastic. taking extra precautionary steps to avoid the spread of covid. great restaurant with excellent food and service!
Dull,old and boring
The good stuff - accommodation, cleanliness and close to a shopping center. Dash, the robot. Needs improvement - staff are uninvolved, they just don’t care. Service is slow. Restaurant has very very limited options.
Cute hotel
I went to check in and it was packed, but check in was easy and quick. I let them know I had medication that needed to be refrigerated and they sent someone to put a fridge in my room right away, which was really appreciated! View from the room was beautiful and room itself is updated, clean, and large. I had a great stay.
5 night work stay
It's ideally located in Silicon Valley for all the places you need to get to, it's even close to the McCarthy Ranch shopping complex which has a Walmart, In & Out burger, starbucks etc.... the hotel however needs a makeover. It feels tired and a 3.5 star hotel, small things like the air con is an in room unit, the bathroom looks tired, the breakfast area has an average selection. So depending on what price you're paying set your expectation that the hotel is in a convenient location but in need of a spruce up. I would stay there again purely because of the 10min to the nearest in and out burger place.
Poor mgmt - Dene Nui
Stayed for 2 weeks here and had a dissatisfaction with the customer service attitude with the Asst Manager Pedro Zaldivar. So the frontdesk of the hotel told me I could escalate to the GM Dene Nui and gave me her contact details. Reached out to you via email and unsurprisingly, Dene did not respond but instead escalated the matter to my company. As a spire elite member, but regardless, I should be receving top nothc service from the hotel. Instead, Dene and Pedro showed only contempt (why, paying corporate rate and being an spire elite member is not good enough for this hotel?), insincerity in resolving issues and finally the poorest of poor customer service. Not only is this hotel expensive by corporate rate standards, the service is very inconsistent Except for a very few select staff (who happen to be interns), there is nothing to boast about this hotel. Avoid this hotel. There are better options with better service, amenities and price. By the way, they dress up their shuttle service which airlines have paid them for to shuttle their crew, as 'free' service to guests. But guests do not have priority and the hotel do not set the right expectation of shuttle availability.