Assault By Management
Reviewed 19 August, 2021
Have been staying there for 3 weeks while waiting to close on house in the local area. Have not had anyone clean my room. Have not had towels or sheets exchanged. I asked for a clean towel and was told by front desk staff to get with housekeeping. I grabbed 1 towel, 1 towel, off the housekeeping staff cart - housekeeper was in another room cleaning. Hotel Manager grabs my arm and tells me not to take their stuff. front desk person comes out and says get with me, I speak spanish. Explained to both of them that is not what I was told to do. That I just needed a clean towel. No apology from manager for grabbing me and laying hands on me. I had been staying there for 3 weeks now and was paid up thru 4 more days. I have left and had to relocate to another hotel and also told no refunds on payment. NO apology provided.
Hotel review - drug syringes found under bed, I had to clean. 3 weeks in- I still had not had sheets or towels exchanged, I take out my own trash. I have physically witnessed others in hotel leaving trash and trash bags outside their doors - 1 door in particular for over a week. I asked for vacuum and vacuumed my own room. not them. not their staff. but yet I am the paying customer and have been physically assaulted by management over a single towel that I needed for a clean shower. they just lost out on several more weeks of payment from a decent, clean, non-drug abuser, VETERAN, citizen - moving to their local area. Wow!!! so this city has issues.
Reviewed 10 July, 2021
It was hard to find a place that would accommodate my whole family but I lucked out here. Rooms were clean, staff was very friendly and we were put in rooms that opened into eachother, a huge plus for bringing all my kids. The experience was wonderful, the staff's willingness to try and help was a huge plus for me. I would recommend more people stay here. I'll take a good friendly staff all day over rich snobby hotels looking down on you from the minute you walk in. Its 5 stars for me and my family.
Reviewed 18 October, 2020
I am a climate refugee from California and left due to the numerous fires and forced evacuations. I read about Minot, heard about it, and decided to move here. I stayed because I was waiting for an apartment opening where I applied. I had to leave california with nothing so throughout my stay I was ordering packages to make my stay more comfortable and prepare for the delivery of my baby, who is due soon.
The very first day staff came into my room without knocking, which looked like a mistake. I was made to move to the second floor on a clerical mistake, which was fine but the room they tried to give me smelled like cigarettes. As a pregnant woman this was not going to fly so I asked for another room, which worked because there was vinyl flooring instead of carpet. The room smelled like dog and the hallway smelled like cigarettes and sometimes something else, something chemically.
It became a problem when the worker opened my door on three different occasions without announcing himself and was only stopped from fully entering by the doorstop, thankfully. I started to feel very uncomfortable so I tried to speak with the lady at the front desk who yelled at me and said that if I didn't like it then I could leave, knowing that they don't give refunds for an early departure. So the solution was to put a stop not disturb sign on my door and keep using the lock, even though I had already instructed the housekeeper to not attempt to service my room. I know how to clean.
They told me the second month i had to pay in cash because they didn't want to keep paying charges for credit card/debit card transactions...A bit fishy but okay I'll be okay with that. I paid for another month in cash only because I didn't want to move all of my stuff, as I was starting to feel like carrying things would be harder, even though I was extremely uncomfortable with the unannounced opening of my door.
I was distracted, even though i asked for a receipt, the worker did not give me one. Later that night i saw a transaction pending on my card for another month's stay... But I paid in cash. I went to the front desk and asked for a receipt and was yelled at again to wait for the manager to get a receipt...i don't think so, so they could change the transaction and pocket my money? I had to call the cops to get a receipt from her. The next day i was told i could stay and then later that night told that i was to check out the next morning and they would refund my payment on my card, even though the latest transaction was in cash. They also had me leave at day 29 so i was due another day's stay as well. I was told i could stay off i pulled out cash and paid for the previous month's stay and they would refund my card transaction. I was also told that i had put a stop payment on that credit card/debit card transaction from the first month, which i never did and was conflicting. I didn't want to hear any more and had my vehicle loaded up and left. That day and a couple days later the front desk received two more packages for me but refused to give them to me when i showed up asking them where they were. The manager said that he had returned them to the sender, but why accept the packages to begin with? I ended up calling FedEx and UPS and both packages were in fact delivered but Amazon and Joan fabrics never got a return package.
So in a nutshell I believe these guys were trying to steal from my room from the beginning of the package receiving but i was always in my room, as I was quarantining myself for the good of others just in case, as I had traveled numerous states to get here. If they weren't, they still need to announce themselves and knock before attempting to enter my room, as there was never a maintenance emergency. They attempted to distort cash out out of me by threatening to make me leave, they treated me like garbage, lied, and stole from me. I would never stay here if I were you.
I got the refund
I stay every time I come to town!
Reviewed 8 October, 2019
Little bit old, run down some, but a very affordable and great place to stay. I have been staying here for 3 years roughly on my trips through...same people work there. I really like it. Super comfortable bed in room 219!
Stay anywhere else! Even a campsite!!
Reviewed 13 August, 2019
It was dirty and not well kept at all. The room smelled like mold and wetness. I tried to call the front desk from my room at 6:14am and let it ring for 5 whole mins before I gave up. I called their number from my cellphone and it was picked up finally. We were having a family emergency and all I needed was to extend my stay for another night. I could barely understand the person on the line but she told me I would have to come to the front desk, which I did. I asked why no one would answer when I called from my room, all she did was stand there and look at me without answering at all. I said I needed to extend my stay for a night. She tried to tell me no one was working the front desk and I would have to come back at 7am. I told her that was not going to be possible. She, very reluctantly, grabbed a very old credit card paper with the carbon copy and asked for my card. I told her it was already in the system and she just pointed at the computer and said something I could not understand. I show her my card and she was about to write all of the information from it when I told her that was not going to happen. I said all she could write was the last 4 because I have had my identity stolen before. She made me sign it and went back to setting up the continental breakfast. She was touching a lot of dirty items behind the front desk dealing with me, and I watched her stick her dirty hands in the bread loaf bag and put it on the display. Needless to say I did not eat there at all! I was appalled by the whole experience and I'm wondering if I still need to be a Wyndham club member!