Sheraton Grande Ocean Resort

Located in Miyazaki, Sheraton Grande Ocean Resort is connected to the convention center, within a 5-minute drive of Florante Miyazaki and Tom Watson Golf Course. This 4-star resort is 1.3 mi (2 km) from Phoenix Country Club and 2.7 mi (4.3 km) from Miyazaki City Phoenix Zoo.Make yourself at home in...

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OpenWeather

3

Quarto triplo luxo, Várias camas, para não fumantes, Vista para o mar (1 week Room only plan)

Max. 3 adults and 3 children

4

Quarto casal luxo, para não fumantes (1 week Room only plan)

Max. 2 adults and 1 child

5

Quarto triplo standard, Várias camas, para não fumantes, Vista para o mar

Max. 3 adults and 3 children

10

Quarto duplo club, Várias camas, para não fumantes, Nível Executivo (36F and above)

Max. 2 adults and 2 children

6

Quarto casal, 1 cama King, para não fumantes, Canto

Max. 2 adults and 1 child

6

Quarto triplo luxo, Várias camas, para não fumantes, Vista para o mar

Max. 3 adults and 3 children

7

Quarto tradicional, Várias camas, Vista parcial para o mar (Japanese Style)

Max. 4 adults and 4 children

4

Quarto quádruplo standard, Várias camas, para não fumantes, Vista para o mar

Max. 4 adults and 4 children

6

Quarto duplo standard, 2 camas de casal, para não fumantes, Vista para o mar

Max. 2 adults and 2 children

8

Suíte família, Várias camas, para não fumantes, Vista para o mar (Queen's Family)

Max. 5 adults and 5 children

4

Quarto casal standard, 1 cama King, para não fumantes, Vista para o mar

Max. 2 adults and 1 child

5

Quarto duplo luxo, para não fumantes, Vista para o mar (1 week Room only plan)

Max. 2 adults and 2 children

7

Quarto duplo luxo, 2 camas de casal, para fumantes, Vista para o mar

Max. 2 adults and 2 children

6

Suíte, 2 camas de casal, para fumantes, Canto

Max. 2 adults and 2 children

5

Quarto duplo luxo, 2 camas de casal, para fumantes, Vista para o mar (1 week Room only plan)

Max. 2 adults and 2 children

8

Quarto duplo club, Várias camas, para não fumantes, Nível Executivo (40F)

Max. 2 adults and 2 children

8

Quarto casal luxo, 1 cama King, para não fumantes, Vista para o mar

Max. 2 adults and 1 child

8

Quarto duplo luxo, 2 camas de casal, para não fumantes, Vista para o mar

Max. 2 adults and 2 children

1

Quarto casal club, 1 cama King, para não fumantes, Nível Executivo (39F)

Max. 2 adults and 1 child

1

Suíte família, Várias camas, para fumantes, Vista para o mar

Max. 5 adults and 5 children

1

Quarto duplo, Várias camas, para não fumantes, Canto

Max. 2 adults and 2 children

1

Quarto duplo premium, Várias camas, para não fumantes (Club Lounge is not available)

Max. 2 adults and 2 children

1

Quarto casal premium, 1 cama King, para não fumantes (Club Lounge is not available)

Max. 2 adults and 1 child

1

Quarto triplo club, Várias camas, para não fumantes, Nível Executivo (40F)

Max. 3 adults and 3 children

1

Suíte club, Várias camas, para não fumantes, Nível Executivo (36F and above)

Max. 2 adults and 2 children

Property Info

Check-in starts at: 14:00

Check-out ends at: 11:00

Located in Miyazaki, Sheraton Grande Ocean Resort is connected to the convention center, within a 5-minute drive of Florante Miyazaki and Tom Watson Golf Course. This 4-star resort is 1.3 mi (2 km) from Phoenix Country Club and 2.7 mi (4.3 km) from Miyazaki City Phoenix Zoo.Make yourself at home in one of the 743 guestrooms. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include safes and desks, and housekeeping is...

Hamayama, Yamasaki-cho - Miyazaki, Miyazaki - Japan - 880-8545

Property Amenities

Check-in starts at: 14:00

Check-out ends at: 11:00

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    420

  • Very Good

    356

  • Good

    98

  • Reasonable

    25

  • Bad

    20

Travelers profile
  • Business

    102

  • Couples

    227

  • Solo travel

    52

  • Family

    357

  • Friends getaway

    83

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Great lounge!!! Friendly staff!! Lovely stay!

Reviewed 20 august, 2022

When my taxi pulled up, I was greeted with a warm smile. My luggage was taken for me and I was taken to the Club Lounge on 36th floor where I did the check-in. Sitting down - very civilised. Unfortunately, I don’t speak any Japanese and the gentleman who checked me in didn’t speak any English. However, I got the gist of what he was saying - when was breakfast, the happy hour, where things were. Despite my lack of Japanese I was always made to feel very welcome everywhere but as one of the previous reviewers said, it was a little surprising very few people spoke English. That and the rather pricy restaurants are the only reasons for deducting a star. Breakfast in the lounge was good. They bring a plate over with sausage, bacon and eggs (you can choose scrambled or fried) and the rest is all buffet. Happy Hour is brilliant! They have 2 sittings a 5-6.15pm one or 6.45-8pm one. Good idea - that way they accommodate everyone comfortably. The hor d’ouvres are great!!! You are presented with a mini menu of the six items you will be served. There were some delicious items which included some quality ingredients such as fois gras and caviar. Of course, these were not on the menu every night and they were quite small as they are only hor d’ouvres. Nevertheless, it was still most impressive. Top Tip: if you don’t want to spend a fortune on your meals, there is a stand that does some hearty lunches for ¥500-¥1000 as you walk round to the pools. It is only there at lunchtime and if you don’t have cash on you, don’t worry you can charge it to your room. The food is not the high end stuff you get in the restaurants but it was still really tasty and super value for money!

yvertd

One of the worst hotels/resorts I've ever been to

Reviewed 29 july, 2022

Pros: 1. Large rooms 2. All rooms have the ocean view 3. Free hot bath/onsen 4. If you can find a good staff/concierge who can take ownership of making your stay comfortable, it can be quite pleasant. I had Alda who took care of us, and she was great once we found her. Cons: 1. Hotel has a very few, if any, English-speaking staff. I've never been to a Marriott-branded hotel without English speaking staff. (I've been to Westin Kyoto, Sheraton Kobe, Sheraton Hiroshima, plus Rihga Royal, Granvia, ANA Crown Plaza, Prince Hotel, etc. in Japan). 2. Check-in was disorganized and the staff didn't speak English and didn't smile or try to show any hospitality or the prized Japanese trait "genki." He was one of the shockingly NOT-genki people I've encountered in Japan. He didn't care that I didn't speak Japanese or that he had the wrong reservation information. It was quite uncomfortable and irritating. 3. Housekeeping was SLOW. Even after 2:30 p.m. nobody's come by. Contacting the Guest Service isn't always useful because every time I called, nobody spoke English. Or they didn't answer the call at all. It's like half the times, nobody mans the Guest Service phone line. 4. During the breakfast buffet (Pine Terrace), the hotel staff didn't clear the table. Which means you have to buss the table yourself if you want to bring more food OR flag somebody if possible. This issue was pointed out more than 2x, but the management doesn't care because this was never fixed, even on our final day. (However, when you complain, they'll say sorry we'll do a better job, just to shut you up.) 5. Their restaurants are overpriced and terrible. In particular, avoid their Italian restaurant. It was expensive, and the food was uninspired and tasteless. I've had better at less than half the cost elsewhere in Japan. Actually, I've never had a hotel restaurant meal this awful anywhere. 6. Check-out was disorganized. When I arrived at the front desk and said I needed to check out, a clerk sent me to a long line for check-in instead, saying that was where I needed to go. (BTW - check-out and check-in are same in Japanese and English) Then another person came and said I needed to go to a different line. 7. Their pool is small and shallow (comes to your waist at the most). If you want to sit by the pool, it's not possible because there's no shade. They have maybe like 3 shades and 4 bungalows. You must pay 3,000 yet for 80 minutes if you want to use one of the bungalows, and because they're closed off, it's like a sauna inside, even if a fan in there. It's pretty gross how much they're trying to squeeze money out of people. The least they can do is provide enough shades, especially when they're asking people to social distance due to Corona. 8. Perfunctory staff. They just seem to be interested in doing bare minimum in most cases. Very disappointing. 9. The property is far from the beach (at least 10 mins by their shuttle bus). Nothing's really walkable, especially in summer because it's too hot. 10. The breakfast buffet has the exact same food every day. If you spent more than 3 days here, you'll be tired of their breakfast. Also, nobody speaks English at the buffet, so it can be tricky to order omelet. Omelets are cooked very runny, and I couldn't get the cook to cook it a bit longer and more thoroughly. 11. The hotel is old, and carpet and furnishing show this. 12. The resort is basically designed to be a soulless vacation spot for families with small kids (under the age of 7). There's very little to do, and everything requires an extra fee (such as the use of the bungalow by the pool, their fitness center and indoor pool, morning yoga, etc.). It's shocking to see a resort charges what it does here and then nickel and dime its guests. This is my first time trying out a Japanese resort. (I generally prefer resorts overseas.) My expectations were set VERY LOW, but Sheraton failed to meet even my lowered expectations. Given my experience here, I doubt I'll ever opt for another resort in Japan for my next vacation. Nor do I plan to return to Sheraton Grande Ocean Resort. My vacation fund and time are too precious to be wasted on a subpar property.

2busy4myowngood

Excellent staff and great views

Reviewed 21 august, 2021

Not being a "preferred guest," we were given a questionable room with some issues related to the aging state of the resort. After a polite request for a different room, we were granted an upgrade to a much better room. If this happens to you, be sure to let the desk know about it. The English spoken by the desk staff was very good and there were multiple assistants (university students working during the semester break?) everywhere and their English was fantastic. I know people who stayed here just after it opened years ago, and according to them it is beginning to show its age. That being said, the overall feel of the resort is very nice and I would recommend staying here. Small secret: If the weather is inclement (i.e. hot, rainy, or both) you can park underground to avoid this. It seems that most people park in the open and don't know about the (limited) parking below.

Tsuboimachi

Wonderful resort - Great Executive Lounge & Staff!

Reviewed 25 may, 2021

For general information - The resort is famous as an onsen (2!) destination, with an attached convention center. All the spacious rooms overlook the ocean, golf course and pine forests. There are tons of restaurants with many different cuisines to choose from. The amenities are very well maintained, the wifi is fast and stable, and housekeeping service is provided with courtesy and quality. We have fallen in love with the hotel and the quality of services. This was our second visit to this beautiful resort - and our return trip is already planned. We were very warmly welcomed as Marriott Elite members with personal attentive care. Upon arrival we were immediately taken up to the Executive Lounge for check-in, and were able to relax and enjoy a beverage & snacks during the process. After check-in, Mr. Kawabata of the Executive Lounge personally escorted us to our upgraded suite and provided an overview of the various details to ensure a comfortable stay. The highlight of our visits was the Executive Lounge. The Lounge provides options for breakfast, afternoon tea service and snacks, and a wonderful cocktail hour selection of food and top-shelf drinks, including champagne! The Lounge is spacious, with plenty of seating areas and wonderful ocean views. While the Lounge itself is delightful, it is the Lounge staff who are the true stars! As mentioned, Mr. Kawabata went above-and-beyond to ensure that our stay exceeded our expectations. The entire staff in the Lounge are extraordinarily attentive and happily anticipated our requests with superb service. We have provided our feedback accordingly to hotel management. As a final note, breakfast in the Pine Terrace is an extensive buffet of western and Japanese choices, including a personalized egg station. Breakfast is also available in the Lounge where we also enjoyed the same level of service and the expansive views.

GEMBA_walk

One of my favourite Sheraton hotels

Reviewed 9 may, 2020

Very lovely sea view from the hotel. You’ve got to try to free hot springs at the hotel, not one, but two. The room is massive and clean. The breakfast is lovely although I wish there’s more selection in meat. The location is kind of inconvenient, but for those who intend to drive parking is free. Service is great, however the front desk’s English skills need some improvements.

thegymlad