Calificación por los huéspedes
Calificación de Viajeros
Perfil del Viajero
Resumen de puntajes
Calidad del sueño
Opinión escrita el 18 de Febrero de 2012
Client booked and paid for my stay, usually they use another hotel closer to the financial area (Hotel mercure) but this hotel was fully booked for part of my 3 weeks in Mogi.
The hotel is clean and friendly, and the staff were always helpful and smiley.
The hotel offers very basic ammenities the gym is very small and during my stay too many people were trying to use it. There is no pool or sun bathing area.
The room I had was dark and very basic, two single beds, a noisy air con unit, a limited channel TV with no remote control (until my last day) and a shower/WC. As this was my first stay in Brazil i would have accepted this to be a normal standard of room however i know a colleague of mine paying the same price had a suite which sounded much more pleasent.
We found nothing of interest in the local area which resulted in us getting Taxis every night back and forward to the restaurants and bars adding 40 Rai to each days expenses
On the plus side the internet was WIFI throughout the building and was free to use.
After two weeks i managed to get into the Mercure hotel in the area which i would highly recommend.
Maybe it is just bad luck that i didnt get a good room but that aside location wise it isnt great and considering my room i would have expected a cheaper price
Opinión escrita el 5 de Febrero de 2012
Being part of a big group and booked to stay only one night at this hotel, staff could not find the reservations. We spent almost one hour, with young children at the lobby, until I gave up and decided to go back home and travel back the next morning. During the attempted check-in, staff informed first that there was no reservation under our names. Afterwards, informed that someone has cancelled it, but did not inform who. At some point, they informed they could arrange a room, but we should pay for it (the problem is that the room was already paid to the group). When our bags were already in the trunk of the car, as I was really upset and had decided to go home, they eventually informed it was a hotel's mistake and the reservations were not really cancelled. No need to mention that, at that point, I could not avoid saying some bad words about their lack of professionalism.
We did not stay at the hotel so cannot comment on the quality of the room, but service is a real shame (specially considering that, due to the event in the neighboor city, hotel was almost fully booked and prices were sky high for an apparently very simple hotel).
A travelling American's perspective: head anywhere but here.
Opinión escrita el 14 de Septiembre de 2011
I was in Mogi on business. Due to a lapse on my part, I didn’t have any reservations when I arrived for business meetings. The local co-workers did everything they could to get me into a different hotel, but this one was the only one available without making the drive back in to Sao Paulo. I arrived via taxi around 9PM. The neighborhood didn’t look very inviting as most businesses were closed and security shutters in place. I didn’t see any welcoming restaurants, bars or social places. I checked in and the staff member was very helpful even though I lack any ability to speak Portuguese. The lobby was well-lighted and clean. The lift was as well. As soon as I stepped out on the 5th floor, I realized my room would not be very nice. The carpet was stained, appeared heavily traveled, and lacked any padding. The room was large and the dingy carpet from the hall continued into the room. The beds (two singles) were so hard and uncomfortable I don’t know how to compare them. The building/windows lacked any insulation and I heard the traffic outside all night. In fact, it sounded like motocross from all the motorcycles. I am 6'0" and my feet hung off the end of the bed starting at the ankles. I wasn’t paying attention when I took a shower, so it was when I reached for a towel when I realized I had no bath towels.
Overall, as an American traveling in Brazil with about a 4 word vocabulary in Portuguese, I would not recommend this hotel to anyone. Knowing what I know now, I'd have rathered make the drive back to Sao Paulo.
Atendimento muito ruim
Opinión escrita el 16 de Marzo de 2020
Cheguei no hotel por volta das 18:30h do dia 07/03 e fui muito mal atendido pela recepcionista. Entre os disparates, a pessoa de atendimento não me olhava nos olhos, fazia desdém de minha pessoa, respondia sempre com respostas curtas e grossas e por algumas vezes, me respondia olhando e digitando em seu aparelho celular. Não foram me passadas as informações corriqueiras tais quais, wi-fi, número da recepção, etc.
Opinión escrita el 3 de Febrero de 2020
Gostaria de parabenizar o hotel Marbor pela excelência nos serviços prestados! Eu e meu marido tivemos uma experiência incrível com o hotel em todos os quesitos e logo, logo retornaremos, porque tudo que é vip vale a pena repetir quantas vezes forem necessário.