Reviewed 29 July, 2021
So the room we were checked into was dirty, not cleaned at all....
bed not made , food left behind....
We were then checked into another room...it was better but not completely clean the floor was dirty in the room and bathroom. Thankfully the bed was clean.
The best thing was the location, easy to get to and easy to get around from here as a starting point.
The Swimming pool was nice.
Sketchy people lingering in the parking lot....
Ill not be staying here again
Doesnt Meet Minimum Health/Safety Protocols!
Reviewed 28 July, 2021
The 1st room (wasn't ready at 3pm) we were given wasn't cleaned, but the beds were made and housekeeping marked it as COVID ready. After showing the photos to the front desk and demanding a new room, the 2nd one was just as bad, forcing the front desk to get the Maintenance Manager/Housekeeping Manager to address the issue and move us to the 3rd room that was cleaned by him. Although it was an improvement, the room was still dirty (have pictures to prove it). Both Bed's were stained, hard, and had a musky smell, microwave had food particles and stains inside along with the fridge that was next to it. The floors were stained, had dirt, human/pet hair and uneven. The furniture had dust, stain marks, damages, and dirty. The walls were stained were hand/arm prints generally would touch as well as misc. stains throughout other parts of the walls from whatever those rooms had been abused from, ceiling fan thick of dust, ac had mildew/dust smell and ran loud, exhaust fan not working, bath towels were so hard, that i scratched my forehead after the shower, no soap left for us to use in the shower or sink, toilet paper was 1/4 of its roll left with no replacement available, towels were for 1 person, not two (we got a two queen bedroom), toilet, sink and shower all had stains, dirt, dust, hair, and who knows what else around the bases, rims, and handles... and the worst part was the very poor customer service and lack of assistance/help from the managers part the next day. The Choice-hotels site states this place is part of their franchise claiming its a smoke free place, but their housekeepers and people staying were smoking in/outside the rooms as there were/are cigarette butts on the grounds outside all the rooms, the two dogs owned by one of the housekeepers, was running back and forth between the open rooms while we were waiting to be checked in and clearly asked why that was ok with a i don't know response, the dining room area were breakfast was to be given to us was also covered in stains, dirt, mildew, cobwebs, furniture/chairs blocking windows/doors and condiments piled on top of other items with fly's in and around the holding containers and smelled old/dead.
Do not stay here!
Reviewed 27 June, 2020
My reservation was for Rodeway inn but the sign says twin bay inn.There was no incline that this was Rodeway inn either. Was put into a dirty hotel room and found edible gummy bears laced with 500 mg of THC on the TV stand! I came with my two toddlers and was upset that I went to the front desk to find no one there! I called Hotwire and they were not able to get ahold of anyone and after an hour trying we decided to talk to the front desk in the morning. As we got into bed we noticed there was sand in the sheets and markings all over the blankets. The tub was dirty and there was a womens finger nail in the closet. The woman at the front desk refused to give me the owners information and told me she wouldn't issue a refund and accused me of bringing the drugs into the hotel! If you are trying to rebrand yourself start with your staff because they are the ones bringing this place down with the lack of attention to cleaning in a pandemic and customer service.
Weekend stay in Morro Bay
Reviewed 27 September, 2019
This Inn was a recommendation for a wedding that we were attending in Cayucas. CA. As soon as we pulled into the parking lot I was reminded of the roadside hotels along Rte. 66 when I was a kid, rooms set in a row. I was mildly surprised how clean and updated the facility appeared. You could tell that they had updated the exterior of the place.
When we entered the recently renovated room it looked fresh and clean although it was kind of small but nice. There was a King bed in the room which made it feel sort of cramped with the table and chairs but nothing that could'nt be overlooked. The bed was a pillow top type and very comfortable. The room was a little stuffy so I turned on the a/c and large ceiling fan (not usually provided in these types of places) and the room was very comfortable almost immediately. There was a new mid-sized tv with most of the regular channels that you'd expect but when I turned it on all that I saw was snow. A call to the front desk and they responded immediately and fixed the issue. The normal amenities are provided, microwave, fridge, etc. The only issue we had was when my Wife wanted to go lounge by the pool and read, the gates had locks installed that were supposed to be open at 8am and she went out at abot 9:30am.
This Inn is just north of downtown and the Embarcadero, it only took about 5 minutes to get there. Overall, we were very satisfied with the accomodations and would probably stay there again. I knocked off one point for the smaller room and locked gates but it's a nice/cleanplace to stay for the weekend.
Worst Customer Service Experience
Reviewed 12 August, 2019
Do not stay here.
Check in was far from welcoming, no friendly greeting.
On arrival the room itself smelt and the drawers were broken, there was a coffee filter left in the machine from the previous guest. It was also not cleaned properly during our 2 night stay. E.g. bins not emptied, toilet not cleaned, floors not swept.
We could have seen past this had the manager not being so rude throughout our stay.
The property has a washer and dryer which we used on a couple of occasions. On the first evening we used the washer and dryer but found that on the second load it was still damp and the dryer had been turned off without notice, we then had to find places in our room to hang the damp clothing to dry. We then tried to use the following evening at 8pm when arriving back from being out all day. We had loaded the washer only to find the manager had turned it off. We asked if we were able to use the washer as the sign said to use 7 - 10pm but we were abruptly told that there was another sign saying last wash 8pm which we had not seen, "hotel rules" was all we were told. We were leaving the next morning so had to wake up early to ensure we had time to wash and dry our clothes that already had washing powder on and weren't able to be packed in cases.
Breakfast on the first morning, there were a couple of slices of bread and a very limited choice or fruit, there was a fridge which had some pots of fruit in. We did not understand why these weren't in a glass fronted fridge available for guests. The next morning when getting a pot of fruit from the fridge the manager was extremely rude and said you need to ask for assistance, the sign says in big letters. We did not understand why we would need assistance to open a fridge door and assumed the sign was to ask for general assistance (which we would not have asked for given the rude and abrupt nature of the manager).
We would have reported some of these issues to the manager however, given her attitude and previous responses to other reviews for this hotel we would have been concerned that the police would have been called and we would have been evicted like other guests.
We have been travelling down the California coast for over 2 weeks staying in similar motels with managers who run their hotel exceptionally. This hotel is being run appallingly and we would certainly not recommend it.