Picturesque but pedestrian service
Reviewed 24 November, 2015
From the beachfront this is one of the nicest looking pousadas in the whole of Morro de São Paulo. The swimming pool offers rare uninterrupted views over Beach 2; it was a pleasant surprise that this was often deserted in the early morning sun.
We booked a double room which was nice but as it was on the ground floor it was very dark thanks to the shutters. After one night we managed to upgrade to a first floor room which was much bigger and had a private balcony - well worth the R$30/night extra.
Unfortunately, the service let down Vila das Pedras. We expected a gentler pace of life compared to Rio, but drinks could take anywhere between 20-40 minutes to arrive.
Breakfast was fairly limited with lots of pastries and bread, which quickly disappeared as soon as the service started. This was probably to avoid the 15 minute wait for a fresh omelette or pancake to arrive.
We were always greeted with a smile, but the language barrier made things even harder. Admittedly we can't speak Portguese or Spanish, but neither could they speak English.
Overall we enjoyed our stay, especially for the stunning grounds and location, but the service could be improved.
Good location and pool, but otherwise inconsistent
Reviewed 25 April, 2015
I have read some of the reviews on this hotel, and seen many complaints regarding the service at this hotel. For us this was not a major issue, but we are not surprised that everyone feels a little different about this place.
The location of his hotel is outstanding, but beyond that there were so many inconsistencies. The grounds of the hotel are very large and lush, but not particularly well tended. The rooms were okay, but the finish inconsistent. For example, there was some nice wood finishing in the room we had, but the paint job was poor, and he light fixture was basically some cheap plasic box.
Breakfast was mediocre besides the omlettes, and consistently running low of food / coffee. Some staff did a good job, but others seemed more interested in just hanging out and watching people pass by. This for us was a major missed opportunity, since helpful pool / beach bar staff could make the hotel money (by selling drinks) while also making customers feel looked after.
The main positives for us besides the location were the front desk staff and the cleaning staff, who were all very courteous.
I was tempted to give this hotel a four star because of it location, but ultimately I opted for less because of the inconsistent experience. If the management spent a little more time thinking about those little details that make a customer feel like they are getting their money's worth (ie. better service around the pool, better breakfast, and the finishing touches in the rooms), I am sure they could easily increase their ratings.
Some rooms better than others
Reviewed 1 October, 2012
The common areas of this pousada are absolutely beautiful and you cannot beat the locations. However, the rooms are pretty basic and you should try to avoid a room towards the back of the property as there is a large refrigeration generator which runs from 5-10pm every day which is very noisy.
Must have changed a little since the last posted reviews
Reviewed 27 August, 2012
I have to say that I am not at all impressed with this Poussada. The place is great but the Staff is so unfriendly and unhelpful that I did not feel great spending time there. Right on arrival, the clerk was not professional, he tried to give me a small room facing the outside toilets, not really a suite with garden view as advertised on my bill! I had to argue to change.
Asking drinks at the pool is also a great adventure, I really felt as of I were disturbing each time, not at all the spirit of Bahia!
I travel for work everyday and I have t say that reviews of this Poussada are not really accurate as the staff is rarely mentioned, it is to me key to a good stay.
Great Location, Pillows and Breakfast!
Reviewed 26 February, 2012
Just stayed here for the post-Carnaval "hangover" period and did a package through Rota Tropical Turismo that got us the hotel, catamaran transfer from Salvador, day-long boat trip around the other beaches of the island, and entrance to a fejioada party with live samba at a restaurant on the Quarta Praia. All in all a really good deal! Highlights included: very central location but still quiet in the rooms, excellent breakfast with made-to-order omelettes and many different breads daily (rare in Brazilian pousadas, usually just ham, cheese, fruit, and plain bread), nice cushioned lounge chairs at the beach in front and pool, really good pillows. Wouldn't have rather stayed anywhere else in Morro!