Oceanside Resort & Twin Towers
Precio por noche desde
$ 224
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Revisión de TripAdvisor
Basado en 120 reseña
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Información de la propiedad
Este cómodo hotel se halla en Monte Maunganui. Esta residencia tiene 60 habitaciones en total. Oceanside Resort & Twin Towers no permite la entrada a mascotas.
Check-out hasta las: 11:00
Comodidades de la propiedad
Piscina e instalaciones de bienestar
PiscinaPiscina al aire libreMisceláneo
AscensorServicios de recepción
Almacenamiento de equipajeCalificación por los huéspedes
TripAdvisor
Calificación de Viajeros
Excelente
27
Muy bien
21
Bueno
19
Razonable
13
Mal
40
Perfil del Viajero
De negocios
10
En pareja
34
En solitario
4
En familia
25
Con amigos
10
Resumen de puntajes
Calidad del sueño
Habitaciones
Limpieza
Relación calidad-precio
Servicio
Ubicación
TERRIBLE!!!
Opinión escrita el 26 de octubre de 2021
DO NOT RECOMMEND THIS PLACE!! Me and my family were having a nice get away and decided to stay at the Oceanside Resort. We booked through booking.com and the room stated we would have a ‘Garden View’ we ended up in a room right next to the reception and had a view of the street and management never said anything about the room. We just appreciated the stay so we left it. Now I’m being charged a extra $60 for some ‘Burn Marks’ that apparently were left on the bedspread that cannot be removed?! What the hell. I have a 1 year old son and I would have nothing hot or anything that could burn anything near my son let alone the bed he would be sleeping in with us. I had a terrible feeling about this place and I even told my partner to make sure it was nice and clean to show our appreciation. No one was at the reception when we left so I put our keys in the early check out box. It was a public holiday so I thought no one was working. Now they’ve taken the money out of my account and said that the bedspread cost $100 but in good faith are charging me $60!? The fact that they are willing to take from a families that spend good money to stay in what was supposed to be a nice hotel/resort is absolutely appalling!! The pool was not even open the gym and sauna were both not open, the fan in the room sounded as if it was going to snap off at any second, they have laminated signs saying “If the pull out bed or single bed is going to be used, front office need to know as there will be a charge” like why put them in the room that’s obviously been booked for 2 adults and 1 child. Idiots!!!! Definitely do not recommend this place!!! I would have rather traveled back home.
TeOwai332
Disappointed no compassion
Opinión escrita el 18 de septiembre de 2021
We needed to postpone our booking due to a sudden bereavement in our family. Wrote to get in touch, with no response except to receive late check in instructions hours later. I didnt ask to cancel, just to shift the booking and nope, wouldn't allow us to. I too work in this particular industry and sometimes people need some kind of flexibility or compassion when a situation suddenly occurs. I am a return guest but wont come back again.
TrezaBeza
Beware! Be warned!!
Opinión escrita el 16 de agosto de 2021
We booked room 337 online directly with the hotel website, understanding & believing that this “delux suite” would offer amazing sea views. On arrival it was anything but that! The dark, cold and depressing unit was tired, dated & smelt damp. There was a tiny peep of the sea between two buildings. We shared our dissatisfaction & disappointment with the manager & staff and asked for a refund so that we can find alternative accommodation. It was clear that they had no interest, they had our money and that is all they care about. Absolutely no customer service & care here! We chose leave to stay somewhere else with an amazing view and great quality accommodation for the same price. DO NOT STAY HERE!
SmartTravellerNZ
Shocking
Opinión escrita el 31 de julio de 2021
very very disappointed from first minute. While we waited at check in all of quests checking in queried the credit card detail they demanded before checkin even though all had prepaid ( never do that again) the manager stated that booking . Com might not pay him so needed credit card details , so all of us could end up paying twice. We booked into this twin towers beautiful photo many stories tall magnificent views of ocean or harbour. What we got was a discusting ground floor room not even in one of the towers and a construction going on in tower two fully plastic wrapped . The room reaked of bleach we had air out for several hours . The bed was comfortable room large enough the ensuite was very poor condition . To add insult to injury the big air conditioning unit rattled away out side all night . Tried to get shifted to what we booked ,at least manager spoke good English , not interested in helping . The car park building was a night mare we put car in front way mirrors would not fit in gap and backwards I was trapped in vehicle thankfully meet the previous owner of this business who very kindly gave us her spare parking space . As you would expect the gym ,sauna were not available as advertised . Will gladly supply photos later when our kids show us how to do this . Can’t see us returning here when we return to pick up Extreme boat .
tigersden
Terrible service
Opinión escrita el 27 de julio de 2021
The gentleman (and I use this term loosely) was incredibly rude and unhelpful. Terrible first impression. I had lost my key abs needed help he offered none, would not phone anyone for me and quoted “that’s not my job”. Customer service at its worse
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