Service animals not allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 182 reviews
Nice staff. Tired, poorly maintained property
I have stayed in many very nice 3 star hotels in Southeast Asia, including in Hanoi and Hue. This is a 2 star property at best. Staff are pleasant and helpful and the lobby is pleasant. Once we got in the elevator, the lack of maintenance and updates clearly shows. It was hard to tell what floor the elevator is on- the right side of the display doesn’t work. The hallways are dark & dismal. The beds were hard, but ok. The shower head flowed, but pointed only straight down it moves but it is not possible to get it to spray toward a bather. The refrigerator didn’t cool and the safe was inoperable. We reported the last two items and they were repaired that day. Breakfast was ok. 2 star at best.
You Get What You Pay For
Booked 2 interconnecting rooms for an impromptu family holiday. Was one of the cheaper options and I figured we will just be using the room to sleep in. Location isn't that central. It was quite a walk even to Anusarn night market. It's a good thing Grab is efficient in Chiang Mai. Rooms were old, air-conditioning was difficult to regulate and street noise was very noticeable. Bottled water replenished everyday, but no coffee. Water heater pot malfunctioning in one of the rooms. TV was the old CRT TVs (seriously, who has these relics around???) with no international channels. Bathrooms were old with leaky pipes and unreliable pressure in the showers (which were over bath - the bathtubs were quite grimy). Staff were friendly enough and that probably was the redeeming grace of the property. The hotel served my purpose, but I would think twice about booking again.
was hard to communicate with staff
everybody was trying to be helpful, but we had a miscommunication with the administration about the cost of an extra bed and they continued to bring it up, although we had already paid the item the first night. It was annoyingly funny in a sense.
Great for Group of Family
We arrive around late evening at the hotel and staff are very warm welcome. All of the room are arranged. However, my room was not in a good view. The hotel also have pool but was closed for renovation. Located on the main road and 15mns walk to night Market. Would recommend this hotel
Statt very attentive and helpful
This Hotel is Old but the staff are outstanding and the Dining room excellent, Clean sheets on your bed every morning, Tea/Coffee making facilities in your room. Close to great shopping a nd plenty of Tuk Tums to take you wherever you want togo I stayed for 21 days and will do the same this year too. Highly recommended.