Top Munich Location
Reviewed 29 August, 2021
The hotel is up to the Novotel standards. Positive feedback: Location, the Spa, room size, very quiet - ideal for a good night's rest. Areas of improvement: Understaffed and therefore, service was clearly under expectations. In summary, I think I like the Novotel Arnulfpark Munich better.
Great one night stay!
Reviewed 3 December, 2020
We were travelling through Munich and stayed in the Novotel for one night before our flight to London the next day. We found it had everything we needed and the usual high quality that we've found at Novotel hotels. The hotel is located close enough for a nice walk to the old town and there are a number of small restaurants nearby. We had two rooms, and each was comfortable and very clean.
There is underground parking on-site, which was very helpful for us as we had a rental car. In addition, there is a gas station on the same block, so refilling before returning the car to the airport was very easy.
We would definitely love to return to the Novotel Munich City and stay for more nights. This is a great choice for visiting Munich in comfort!
Novotel rarely disappoints
Reviewed 1 September, 2020
It has it all: parking, restaurant and bar, pool, etc...
The service is always top notch (especially Anne/a at reception on duty Friday 21/08 for the late shift).
We missed the kids play room - closed due to Covid.
Perfect location in city centre.
We would recommend.
Very friendly, condition of rooms is poor
Reviewed 2 August, 2020
The condition of the rooms is very poor. There is only little space for storing clothes. The space is okay if you travel alone, but for up to 4 people, there is far too little storage. Also Hooks are missing. There are two hooks in the room (and a reck for towels).
Several services are not availible - without advanced information. A bistro (not restaurant!) opend on July, 27th.
It was impossible to get a cocktail or longdrink. They hade no ice. Which would have been easy to change, as there is a garage 200 meters away, selling ice cubes and crushed ice for low prices.
There were problems in all rooms we had (4 in total)
In room 1 there was no aircondition working, could not be fixed on the next day (no information given - had to go and ask)
In room 2 there was no bed (and no housekeeping at 5 pm!) prepared for a child and the safe was closed
In room 3 the fridge was dirty (sticky) and not cooling.
In room 4 (which we kept) the water boiler was broken, the handle of the shower door was not was not safe and the speakers were not working. On the next day, after asking again to get everything fixed in the room, we got a new boiler and the handle was fixed. Spearkers were not working for another 2 days, then we left. We were not offered any discount (except 2 free non alcoholic drinks we did not consume).
For one day we had breakfast in the hotel. Which was a bad choice. Eggs were cold, no bread, no whole wheat, no fresh vegetables, no omlettes, terrible coffee (bitter, does not taste like coffee), hot chocolate disgusting (sugered water with no taste of chocolate) and a very poor choice of fruit and herbal tea. Ingridients of tea not availible. Poor choice of cereal. No grains, dry fruit (except grapes), no omlette service (standard in Austria and Germany at 4* hotels). Poor local food. "Rösti" was not crispy, only fat and warm instead of hot. No Leberkäs, no mustard. Poor choice of ham and saussage.
December family trip
Reviewed 9 July, 2020
My family 4 adults (my husband and I and my parents) and one teenager all stayed at the Novotel here in December. The hotel was in a great quiet location - close to train station (a couple mins walk ) and within walking distance to the old town Munich (15 min walk). The rooms were well kept clean and spacious with coffee making mini bar included in the room rate which was great. We stayed in an executive room which was perfect for my husband son and I. The hotel had a great heated pool which was fantastic for winter as it was heated and nice to swim after day sightseeing and also saunas. The service at hotel was really good and we ate dinner in a few time’s during our visit which was relaxing and had some nice options. The curried sausages were yummy! There were also a couple of cafes ( a restaurant, pizza and burger place and cafe with various breakfast lunch supper items) down the street a couple mins walk away which were fine for a quick meal. We also had breakfast at the hotel a couple of times which was great too and reasonably priced. The hotel staff were really great and even made cold chocolate milk for my son each night which he enjoyed! The hotel was ideal for day trips as well with train station so close. For anyone interested in outing to the castles or surrounding areas. We stayed for 5 nights in Munich and this was an ideal amount of time with a day trip in the mix. The Christmas markets this time of year were amazing and we walked to these from hotel no problems. We had a great trip and glad we chose this hotel.