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Room wasn’t cleaned before letting us check in to it
Opinión escrita el 24 de Julio de 2021
Found hair in bathroom drain, ac wasn’t working in our first assigned room so we were transferred to separate room which was away from our other family and our second room had crumbs and old dried up food under the flat sheet on top of the fitted sheet. Disgusting!!
A Worthy Choice in the Harrisburg Area
Opinión escrita el 24 de Julio de 2021
This is everything you would expect of a Homewood Suites, An attractive, feature full room with separated sleeping quarters. Living room/kitchenette area makes socializing with travel partners easy and comfortable. The bed was comfortable and segragated from potential hallway noise while sleeping..
However, that leads to the only reason for dropping from a 5 star review. During the afternoon, a dog, apparently left alone in the next room for the day, barked incessantly the entire time. It could be heard the full length of the corridor. After complaining twice, we learned there is no protocol for such circumstances. It seems to me there should be.
The front desk staff was, in all other respects, just excellent. Arrival and departure couldn't have been handled better. Special shout out to Lizz. Kudos also to the breakfast attendants. All dealings with personnel were pleasant and efficient.
It may be a few extra minutes from the things you intend to do in the Harrisburg/Hershey area. But this hotel proved a worthy choice.
Wonderful stay for families
Opinión escrita el 8 de Julio de 2021
We stayed at the Homewood Suites while we were visiting Hershey Park. It was in a super convenient location, near a mall (with a Dave and Busters attached), shops, and restaurants - about a 5 min drive (there is also a nice restaurant right next door). The 2 bedroom suite we had was just the right amount of space for us - grandparents took the master while our family took the spacious room with 2 queens. It was very nice to have a place to play games at the kitchen table while my kids slept. Breakfast was a part of our stay and it is back to normal it seems from covid (no bagged breakfast like hotels were doing last summer). It was good - eggs, bacon, potato pancakes, and of course the usual cereals, oatmeal, muffins, etc. The outdoor pool was one of our favorite things. It's very quiet in the whole hotel, no noise from other guests (and there were a bunch staying there at the time). Everything was very clean. Entire staff was very friendly and helpful the whole trip. We will be staying again next time we visit Hershey!
Another awesome stay
Opinión escrita el 7 de Junio de 2021
We attend the Ford Nationals at Carlisle each year and this is the second time we have stayed here. We will absolutely be back again next year. Here’s why:
-Room. Spacious, clean, and updated accommodations. The bed is comfortable. Having a full size refrigerator, a microwave, stove top, dishwasher, and sink are a definite plus.
-Courtyard. Offers a grilling area, pool, and cozy seating environment after long days at the fairgrounds.
-Customer service. The hotel puts out a hose for those who want to wash their car in preparation for the car show. Time saver to be able to do it right in grounds!
-Breakfast. We have not experienced their hot breakfast yet because of COVID but they are looking to resume it mid-June (from what staff were saying). Their grab-and-go breakfast is quite good! Bagels, breakfast sandwiches, muffins, cereal, fruit, yogurt, juice, coffee, etc.
-Amenities and location. Laundry on site, pool table, mini-store with snacks and essentials, exercise room, check-in and check-put via the app, etc. After a long drive, it’s nice that you don’t have to wait in line to check-in but instead go right to your room.
-Staff. Every staff member we interacted with was pleasant, friendly, and seemed to enjoy their job.
There literally isn’t one thing I would say needs improvement. Will be making my reservation here next year for sure!
Lacking the Hilton expectations, never been at a Hilton property that was lacking n so many areas, internet, food.
Opinión escrita el 31 de Marzo de 2021
Did not meet minimum Hilton expectations that I’ve come accustomed to. Dirty floors, smelly rooms, very noisy, to many people in and out of the doors at all hours of the night. Digital keys never worked, little to no internet.