Reviewed 22 September, 2021
I went down to the lobby get breakfast durring our stay twice. Both time Shonta and Zuzana were amazing. They are both so friendly and accommodating. They made me feel so welcomed ☺. Thank you to the both of them! They deserve a raise!
Fairly New Hotel with Disappointing Results
Reviewed 21 September, 2021
I came prepared with Lysol spray, Clorox & Lysol Wipes, etc. So as I am re-wiping everything down I am noticing that the room is not that clean. I pull back the sheets to spray Lysol and STAINS & not just one stain but several stains on the sheets & a booger with hair still attached to it. Only 2 housekeeping 4 the entire hotel? I go 2 look at the another room above me & I go into that room more stained sheets & this room looks worse than the room we are already in, cosmetic damages & more. If you have kids, please let me make you aware of the marijuana smell that comes from the elevator ride back & forth & also when sitting on your balcony. The hot-tub had a band-aid with blood on it sitting at the bottom of it. The handle to get it was broken off, the lazy river was dirty & I never saw anyone come around to clean it. Green bands are supposed 2 be worn 2 identify guest but plenty of people did not have them. The game area, foosball table was broken had a missing player. You could tell that nothing was wiped down. Needless to say-we will not be returning. I went to go & grab a hand towel & more stains-I think it was makeup-foundation. These rooms are not being cleaned - the staff is most definitely rushing. Floor was not vacuumed so we wore slides and socks the entire weekend. Be careful coming from the beach, trying to get back to the hotel - a lot of homeless hanging around, smoking, etc. If you choose 2 give it a try maybe they have hired more staff by then. Good Luck!!!
Restaurant Service - the best!
Reviewed 21 September, 2021
The joy radiating from Shonta, Ten, and Diane was such a pleasant surprise getting breakfast this morning. They were attentive and ever so kind. The food was amazing!! Not to mention quick service. Thank you to Shonta, Ten, and Diane - you made my day!
Friendly efficient service
Reviewed 20 September, 2021
We came down for breakfast and was automatically greeted by A.J who was very sweet and made us feel like home. She took our order in a timely fashion and we were greeted in a few short minutes by Shonta who was very sweet and helped us with whatever we may need. Very sweet staff and we are pleased with our experience
- Caitlin and Cody
Weekend in Myrtle
Reviewed 19 September, 2021
I decided to leave 4 days early with my 12 yo for a weeklong family vacation.
Booked South Bay on the phone. Found out it was soon to be a Hilton Property.
Room was nice and clean. Beautiful Ocean Front Suite.
The room seemed to me to be very expensive for what it was, where it was. But, at the last minute OK
Big fridge, nice kitchen, Bath was nice.
Pool attendants and wait staff were really nice and the food was good. My son enjoyed the slides and they weren't too busy.
Valet was an absolute joke, no one was ever there to take the car, get the car or help with anything.
Breakfast buffet was pretty nice as well.
Nice Beach and a relatively perfect distance to walk to the seedy Myrtle Boardwalk, about half a mile.
I like Myrtle and this was a nice hotel that did most things very well in a crazy busy summer weekend.