Check-out ends at: 11:00
6 Coogan Blvd, Mystic, CT 06355, USA - Mystic, Connecticut - U.S - 06355
Check-out ends at: 11:00
Very comfy bed easy access to 95
Reviewed 3 october, 2022
We stayed here last week, while we usually opt for Hilton’s, we chose HOE because others were sold out. We had 2 rooms...The beds were the most comfortable beds we slept in on a 10 day roadtrip with new hotels most nights. I wish it was in downtown mystic near water but they were located just off 95 across from mystic diner. Staff friendly/helpful, clean room, area felt safe, pool and hot tub/ gym if you are looking for that snd the breakfast was ok (so upset that they don’t do cinnamon rolls anymore 😂) standard free breakfast hotel food...drive to waterfront was short.
Much Better Than Expedted
Reviewed 2 september, 2022
I read a few recent negative reviews of the HI Express, so wasn't too sure what to expect. First of all, I checked in early, and room was ready. My requests for 3rd floor, quiet room, away from elevator were all granted. The room was very clean and smelled good, for me that's the most important thing. I always pull back the sheets to make sure bedding is fresh and it definitely was. We did have an issue with the shower drain and someone came to check it promptly. We were offered another room, but chose to sleep in that one and if we had to move in the morning we would. It was fixed promplty in the morning, so it was then a non issue. Have to say, the mattress was wonderful and slept great. The people working at the front desk were all friendly and never an issue asking for extra towels, etc. The breakfast was fine, and coffee or tea was available 7/24. I wouldn't hesitate to stay here again.
Reviewed 26 august, 2022
We were assigned to a first floor room and the second afternoon of our stay we discovered hundreds of ants crawling all over the desk, walls and floor. I reported the issue right away and we were assigned to another room, but it was a hassle to have to pack up our bags again (wondering if ants were crawling around on our clothes or in the bags) and move to another room for one more night. It left us feeling unsettled the rest of ours stay. We definitely overpaid for the stay at over $425/night with taxes and fees. Even though the location is convenient I would not recommend this hotel.
Reviewed 17 august, 2022
The room smelled like dirt feet. We requested a room change and was told that was not possible. Front desk gave us a can of a deodorizer - which barely helped. We were able to open widows a few inches, however one had a torn screen . Would not recommend this hotel to anyone!
Room was clean and location was great, but that’s about it
Reviewed 25 may, 2022
I cannot fault the hotel because it was very clean and in a great location, but that was it. The front desk staff just didn’t seem excited to be at work or even care if I was there. Very inattentive and didn’t show much expression at all. Another thing that was very disappointing is there was a grab and go breakfast. In the bag they give you, is a yogurt, a granola bar, a juice box, and a Jimmy Dean frozen breakfast sandwich. Other hotels in the area and other Holiday Inn Express locations that I stayed at on this trip besides here, still offer a normal Holiday Inn Express breakfast which includes the cinnamon rolls. Just very disappointed especially because I used a lot of rewards points for this stay and didn’t get much of a breakfast or much of a front desk staff.