Great Trip and Great Staff
Reviewed 14 September, 2021
We traveled to the resort in June of 2021. Many of the Staff went above and Beyond what was expected.
First, The Wine Somm, Carlos, was great. He made sure to take care of us at all times and would go out of his way to offer recommendations. Many we would not have ordered on our own but we enjoyed.
The Staff at the Star Pool Bar were also excellent. They made great drinks and were always friendly and attentive. If I have all of their names I will update when I find where I wrote them down.
Handsome was one of the wait staff that went out of his way to make us feel special.
Carnival cruise serves better food and drinks!!
Reviewed 13 September, 2021
Melissa at guest services is kind
Jeffery and his brother are very friendly drivers
Benny the hostess worked very hard to make sure we got a reservations
The rooms were nice and house keeping was quick (not English speaking so be mindful when making request)
The only reason you book an all inclusive is to have great food and great drinks. This is not the resort to get that. Drinks are cheap and disgusting!!! Carnival cruise served better drinks then what I had. The liquor is cheap!! Now I was offered to upgrade to “star class” to have access to premium liquors! For $70 /per person per night I could drink Absolute vodka hahaha!! It was hilarious. In what world is kettle one premium. What star or celebrity says bring me a bottle of Absolute! My cousin and I drink Ciroc, Don julio, patron, Hennessy, true premium liquors ect. Those alcohols however, COST regardless of status, at an ALL INCLUSIVE . So what did we do BUY A $100 bottle of don to drink on our stay at an ALL INCLUSIVE.
We were there only 3 days most of which was just waiting. Every little thing is a wait. Wake up at 8am to go downstairs and stand in a long line to try to make a dinner reservation at one of the 3 restaurants that only has room for 35. Meanwhile the resort has 500 people. After your failed attempt at a reservation go upstairs to the only place that serves breakfast to wait 25 minutes in a long line to be seated. Wait 15 minutes for room temperature water. I would have killed to get an ice cold drink brought to me on demand. I felt as if I was begging for ice EVERY DAY. Went to breakfast for 45 minutes to only have 2 mimosa because the service is so slow. Literally have to stop your server and request for another drink or refill. It’s never implied as they never really check back in a timely manner. We were done with breakfast before we even got water. I wanted an omelet but I was so over waiting in long lines I just settled for a waffle. Ohhh and need to go the the pool or club house you guess it WAIT!! The heels are steep so you’ll need to wait for the golf cart to come get you. Requested a bucket of ice, literally didn’t get it until the next day. Requested towels , after 3 hours and a missed dinner reservation I caught the shuttle to the front desk so I can take a freaking shower. The dinner buffet is not hitting on nothing. The Asian food however was delicious. We were actually able to try it because Benny worked very hard to get us in at 9 pm. Never ate anywhere else.
I feel like I should have just booked an Airbnb because in terms of all Inclusive this was a major miss. To be clear the staff worked very hard all things I’m describing is the fault of the resort it self not necessarily the staff. But sheeshhhh never again I could go on and on about this joke of an all inclusive
Reviewed 12 September, 2021
This was our first experience in Costa Rica. The Planet Hollywood staff was amazing from check in to check out.
Star class is definitely the way to go. We truly vacationed like a Star and was treated like Royalty. Michael at the bar was a magician! The Spa was fabulous too. Our personal agent, Pablo was truly the best ever. The food and shows were fantastic! We had a wonderful time and will definitely be back.
One Of The Best Times
Reviewed 9 September, 2021
This is my first time here at Planet Hollywood Hotel. The first greetings when you arrive the hotel it’s from one of the Concierge’s with a welcome drink refreshing and applause from all of them. Karim the front desk reservation he’s wonderful treated me like he knew me forever, greeted me with my last name at all times. I went to the gym meet Jose it was like having a personal trainer(Enjoyed it) and Jorge pleasant manner,. It was Spa time the Facility had so many amenities, Karen and Francis did a great job on my husband an I. Breakfast, Lunch Snacks and dinner was delish one of the best I’ve had. Giving this hotel a 5++++ The rooms are great clean and comfy loved it. You will also enjoy the activities with Carlos he’s fun fun fun his crew too.
Awesome Place! Fun and Relaxation for Active Adults
Reviewed 8 September, 2021
My stay at Planet Hollywood Costa Rica was fantastic! Every person I encountered was super friendly and helpful. The rooms are so comfortable, the food is tasty, the property is gorgeous, and the Customer Service is top notch! PH is steps from the beach and surrounded by nature with modern amnenities to ensure your comfort. I loved the adult centered, laid back vibe. I’d definitely return!
Jennifer Espinoza went above and beyond to help me secure a reservation. My party changed resorts at the last minute and she accommodated all of us.
Christina is the receptionist who checked me in and ensured I was taken care of. I had a stressful situation happening at that moment. She stayed calm and radiated positivity while supporting a solution. She made sure my trip started off well.
Jeffrey gave us a tour of the property in his golf cart on the way to our room. He wow’d us with his rapping abilities and turned something as simple as a ride to the room into a fun experience.
Sandra at the PH spa was very sweet, explained the packages, and did a tour of the facilities for us. She checked on me after my massage and was very helpful. PS, if nothing else, at least do the hydrotherapy experience!
Jorge facilitated a personalized, high intensity boxing workout. I love that he focused on technique while still delivering a great experience. I worked up an amazing sweat and left feeling great!
Jose provided great service at the buffet. Remembered my drink order from day to day and my preference for straws.
Thank you to everyone for making my first trip to Costa Rica fantastic!