Aloft Nashville West End

Aloft never disappoints! The rooms are always spacious and clean. The staffs been extremely helpful. There are two staff members that have really added to our stay Cameron Rhea has been our valet this week. He always recognizes us and makes us feel glad we chose Aloft with his “Welcome Home!” Our trip has been for a medical reason, so we’ve had a lot going on…walker, wheelchair. Cameron’s been quick to jump and help. He’s shown initiative and an unexpected attention to detail. Tanya has also been a bright spot daily! Her smile and personable nature have added a great deal to our stay! Encouraging my friend daily, as she’s learning to use a walker has been appreciated! Both. Cameron and Tanya have really made us feel welcome here!

Great experience at the hotel. Nice entertainment, lobby amenities and good staff. Also of note, I would like to mention Cameron Rhea, in valet. He was friendly, fast and made having to meet at the hotel so much easier.

We made our reservations on a whim. We like to travel in spontaneity which many times leads to great adventures. Because our experience was exemplary, I’m writing this review. From the moment we stepped out of the car, the service was impeccable. The valet, Cameron R., greeted us with VIP treatment, he was extremely professional, incredibly helpful and genuinely kind. What a fantastic first impression for the hotel. The entire staff was absolutely wonderful on the night of our stay, but Cameron shined. The hotel atmosphere was artfully musically themed, clean, and quiet. It was exactly what we hoped for our during our night in Nashville. We will return. It was a great stay!

Chose Nashville for a weekend and trip and decided on the Aloft on the West End. I really liked the cool vibe and modern rooms in a cool area of Nashville with awesome views. The rooms were clean and the staff was kind and very accommodating. We will be back for sure.

Stay far away from this hotel, check out the Google reviews. What ever you do, do not stay at this hotel. We checked into our room yesterday. We were push for time to get into our room to head to a meeting. We were told the rooms were not ready. We left to go take care of a few things. While we were walking around the front lobby, I went to the restroom in the lobby, as soon as you open to door you got hit with with the smell of piss. We told the front desk manager and we were told sorry but we are short staff. That was the first thing, Aloft is known for there great atmosphere and environment. There was absolutely no music playing trash out the front door cigarette butts all over the front entrance. The cleaning staff should have cleaned up the whole front lobby and front door before starting to clean the rooms for the day. When we got back to check into our room the manager on duty was working on cleaning up from the front. She proceeded to check us into a room where we had to leave a second time. We went out to dinner with our friends and coworkers and got back around 8. We went upstairs to get ready but before We did I check my email to find out that Aloft charge me 3x the amount for the room and was told when I called down to the front desk that they will charge you before you check in then charge you a 2nd time when you check in so That pissed us off because we were not told about this and my bank locked my card. After that we went to take a shower. The bathroom in our room was about the only thing in the hotel that was cleaned. After a long day I went to go lay down in the bed. There was blood or feces all over one of the Linens. We went downstairs and told the gentleman what inspired we were told that he was occupied and that he will get us some new linens. So we decided to get dressed and go have a drink at one of the bars around the corner. We got back and it was close to 12-12:30 a.m. and still didn't have covers or sheets. We called down to have the front desk person and about 10-15 minutes later they drop us off only sheets. We had to use towels over the pillows and sleep with only 2 sheets. The hotel assistant manager that worked on March 27,2021, she is one of the rudest people we have ever dealt with. Instead of switching us into a clean rooms, she told to to be out of that room by 11am so they could clean it for the next guess and wanted us to leave our bags with them and wait for another room to be clean instead of us waiting in our room for a clean room to become available. The girl that is work at the front desk this morning was one of the rudest employees I've ever dealt with with Marriott. She was not dressed professionally for the Aloft standard. She was in sweatpants and a shirt that had a symbol that look just like weed on the front of it. When we mentioned something about it the girl and the manager both got upset because we brought it to their attention. This manager stated that she is doing her best to run this hotel that this is her best then she needs to shut it down. If you do not have the employees to run your hotel properly and you should not be fully open. If I was you I would steer far away from this hotel multiple people has complained about the cleanliness of this hotel when is brought up to their attention they want to kick you out, BECAUSE THEY CANT handle the truth. When you pay top dollar for a hotel room you do not expect to come in to see blood / stains on the pillows and sheets. The outside balcony had cigarette butts and the room smell horrible. Both the assistant manager and the front desk employee should be fired. The only thing she kept giving me was excuses versus resolutions. The 2 cleaning girls this morning on the 10th floor we're not wearing any face mask properly. From touching their face and nose to opening doors without first washing or sanitizing their hands. You will also love to hear That I was told I was being rude to the assistant manager on 3/27/2021 each time I address her as ma'am instead by her name. Grow up. I wish i Could upload pic. of our stay and the video we recorded of how we were treated.