Check-out ends at: 11:00
20 W 29th St, New York, NY 10001, USA - New York, New York - U.S - 10001
Check-out ends at: 11:00
We loved our spacious room and the vibe in the hotel
Reviewed 30 november, 2022
Compliments for the Ace people, they make you feel welcome and create a unique vibe in the hotel. Our room was very spacious and everything was in there! It made us feel home far away from home. The location couldn’t be better.
Cold and dark rooms
Reviewed 23 november, 2022
Experienced traveller, 3rd time at Ace Hotel during last 10 years. Unfortunately this hipster hotel needs some updating in order to keep calling itself a boutique hotel. Rooms are very dark, very cold (no heating in the bathroom), there is a kettle but no coffee/tea. We did not have warm water during 48 hours which was a nightmare - we complained 3 times to front desk - but nothing happened. Elevators extremely slow (we lived on 10th floor). If location is most important for you - this is a great one, but if comfort and excellent room experience is important for you - this is not a good choice.
Ace Hotel NYC - such a cool vibe!
Reviewed 21 november, 2022
Great stay at the Ace Hotel in NYC with my sixteen year old daughter! Such a cool vibe, great service and the Loft Suite is quintessential downtown. Check out the old photo booth in the lobby. We will be back soon!
Rooms need upkeep and customer service lacks.
Reviewed 20 november, 2022
Be aware that whatever price is advertised you will be charged an additional $40 “destination fee” without warning. I don’t remember seeing anything about it when I made the reservations so read the fine print carefully. I saw multiple guests at the front desk as about this, obviously everyone feels taken advantage of it like I did. The front desk staff seems so used to getting asked about it they were total jerks about the issue. Our room had a funky smell, had residue on the surfaces, and the corner of carpet appeared to have a white mold growing on it. I was afraid to take my shoes and socks off in the room.
Reviewed 19 november, 2022
Stayed for 4 nights in the hotel during a business trip. The hotels main feature is a busy and lively bar downstairs, one that has character and energy. The poor review is for the room. The room itself was tiny, ramshackled, and in need of some serious love. On arriving I decided somebody was drilling the road outside, it took me 10 minutes to discover it was the radiator in the room banging. On closer inspection is was falling apart. Lighting was low, to the point you felt as if you were living in the North Pole during winter. Finally, the shower was on two occasion cold with no hot water and yellow water came out the tap. Mentioned much if the above to reception and no action was ever taken. Don’t think they cared. Most definitely won’t stay again and I suggest you spend your money elsewhere.