Service animals are allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 436 reviews
Very nice hotel in great location. Very small rooms.
We stayed here for 2 nights for my daughters graduation from medical school. It was at the nearby Lincoln center. This was walking distance or about $10 by Lyft. The hotel was great and the front desk was awesome. They had a table and chairs to sit at in the small lobby and we had friends come over and sat there. It rained or we would have gone outside to sit in the very nice patio. Our room was the smallest room, I have ever stayed in. Don't know how they make the beds. No were for your luggage. The great review was due to the helpful front desk ( we were greeted by name when we arrived back from the graduation) and the room was very clean. The provided breakfast was also very good. Walk-able to the subway and to Central Park
The standard room we stayed in was small. The closet was inadequate. The location of the in-room safe required you get down on your hands and knees and squeeze between the bed and desk to access it. The hotel could also use updating. Front desk staff was very good.
No heat for two nights in winter.
Room was cold when arrived, played with controls but no HVAC. My friend lives a block away in Manhattan so I decided to stay with him and tell hotel after breakfast next day. Had to complain twice about no heat, we were out an about in NYC. Confirmed HVAC not working. Hotel full. Expected me to stay in room 56°. I had to ask for more blankets. Asked why I didn't say something immediately when I asked for refund. I would have rathered stayed with my friend with heat then pay for this. It's 27° at night! Third night changed room, and was greeted with an already clogged toilet but at least had heat. I was so disgusted by the way I was treated by the front desk, we skipped the breakfast at hotel, checked out early and stayed at my friends. And have the nerve to want to charge me for a bottle water after having to drag my luggage downstairs for the new room last night. I want a refund for those two nights and they have me the run-around.
Agonizing Financial Transaction
The front desk staff are very professional and courteous. Hotel was clean, very small. There was no microwave in room and you can hardly turn around in the bathroom. The location would be okay in the warm months, too far if walking to bus station or subway in the cold. There were over 17 attempts to charge my card on file during my free reward stay, which resulted in my credit card company refusing to authorize any transactions, due to suspicious and potential fraudulent activity. My debit card that was used to settle first stay, and was not on file, was charged without authorization on my second stay. When I called my credit card company, to try to settle the account, I was told there had complaints against this property in the past and they were a high risk for fraud, that I would not be able to use this card at anytime for this property. I then attemtped to use remainder free reward nights and was refused by hotel property manager, who was the one that attempted to charge my debit card without my authorization. Had he communicated with me, I would have been able to authorize and have settled immediately. Instead, they are now threatening to turn me into collections! I was told by Bonvoy that the hotel simply needed to request a certificate for my stay, and this would be issued, but they refuse to do this. A continued nightmare, I cannot recommend this property to anyone at this point. I am a titanium member and have never experienced such grief in previous stays at any Marriott property.
Good service, uncomfortable hotel.
This is a true Marriott property and in all respect and front desk service is very good. I do not blame the personnel working here for the property’s defects. This is kind of a “just enough” Marriott property. Rooms are small. Uncomfortably small. Bathrooms even more so. It’s appointed pre-Starwood merger and it has some compromises that make it feel more dated even when the hotel isn’t even this old. No electronic locks for example. One issue is the location. It’s close to the pier. Close to Fordham University. Close to Lincoln Center and reasonably close to Central Park. It is not close to a subway station. Columbus Circle is a good distance away. It’s good for walking, don’t get me wrong. But at night after a show it’s simply not a nice walkable area at all. It has a small bar, not bad at all and it offers a few bites. The major issue with this hotel is its lack of functional design. It’s awkward to enter into the elevators. There’s only 2 for the whole hotel. The hotel is 18 floors high. Housekeeping uses them. It can take a long time to get an elevator. I found at least four times when only one elevator was working properly. A housekeeping supervisor used the elevator to go down ONE floor instead of using the stairs. The windows do not seal well. There’s blower noise from the outside. Rooms are small and can get claustrophobic. The good thing is that in comparison to other Marriott properties this wasn’t nearly as expensive. Maybe in the summer it is more comfortable.