Service animals are allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 303 reviews
Horrible. Initially changed room due to extreme train noise when I clearly mentioned that I was traveling for business purpose and had skype meetings to do. The new room was just like the previous room in terms of the noise level but this time the door of the room was not properly working, the shower was not working. Later, I was given the third room to use the shower and I haven't heard a single apology from the staff. The breakfast had no vegan dish at all. I was expecting at least to have one dish out of 30 dishes but big no. Overall, it was a horrible experience I had. I would definitely avoid this particular hotel. Would definitely not recommend to anyone especially if you are traveling for business purpose. Kishan
MUCH NEEDED REST AWAY FROM HOME
Comfy & Clean.. Bed was great & pillows were on point breakfast was very good as well. Love the to go bags...i don't like that your asking for more. I'm straight to the point, should be good right there..
Clean, comfortable, good value
I had a canceled flight so I scrolled through my phone for hotels close to LGA. The HI Express was less than $100 (before taxes) and had 4 stars. Other options either looked worse (3 or less stars) or were over $200 (4.5-5 stars). I called for the shuttle which came about 15 minutes later. The lobby was small and fairly crowded with 2 attendants trying to deal with checking people in and answering the phone. Fortunately it was quick and efficient and I was on my way to my room in less than 10 minutes. I had a king bed nonsmoking with a desk, fridge, coffeemaker, and day bed (half-sofa). The view from the large window was of the highway and there was noticeable traffic noise. The bed was comfortable with soft linens and a choice of firm or soft pillows. Lots of lights and outlets to plug in. The walls were thin so I heard noise from the hallways (people talking as they passed by) and I could hear the shower and toilets flush from adjacent rooms. The bathroom was mostly ok except there was some leftover poop in the toilet and a few hairs in the shower. The sink was missing the stopper. The shelf over the sink was narrow so not easy to spread out toiletries. Towels were soft, and there was a single bar soap for the sink and dispensers in the shower. Water pressure was moderate and it was great to get a relaxing shower after traveling for over 24 hours. The next morning I went to the fitness room was which tucked into a corner of the basement level. There were a few machines, weights, balls, and a bench. Small room but adequate for a light to moderate workout. The lobby breakfast area was small and crowded but I found an empty seat. The items were typical for a HIE - nothing too fancy but enough choices to not be boring. USA Today papers were available. The shuttle driver back to the airport was friendly and helped load the luggage. The desk staff were also helpful despite being very busy. So definitely a place I’d return to considering the low price and nice accommodations.
Overnight Airport stay
just stayed the one night as arrived late and didn't want to spend $$$$ in the city just to sleep, they have a shuttle service that picks you up from the airport and also next day dropped us at the Metro station for a direct service into the city, rooms were spacious , clean and bed comfortable , breakfast was typical holiday inn offering but still had a good selection and was very nice , would stay here again
Overall Great Stay
So we had issues with a canceled flight the night we expected to arrive. I called and spoke with Kayla who reassured me about what to expect when we finally made it. Upon arrival the next day, there was a mixup that ended up with a canceled reservation, however Lawrence stepped in and made everything right. The shuttle from the airport and to the sub station was great, and we really appreciated the driver. However, the night driver was fairly awful. It was pouring rain and freezing, I had three children with me, and we waited 40+ mins to be picked up. He didn’t bother getting out of the shuttle to help with the door and when we got back to the hotel pulled up to where the door opened to the rain with the back half of the van underneath the covering. Was definitely surprised after the earlier experiences being positive. However, we had a warm comfortable room to return to and a great breakfast the next day.