Room was nasty and has a lot of unknown stains in the carpet. Breakfast was ok.
Reviewed 24 September, 2021
Stayed here for a total of 2 nights. Carpet in the room was nasty, stained and sticky. Lady in the front desk was not happy when we request to be moved. She was annoyed and does not have a good customer service. Didnt even apologize for all our inconveniences. Second room was a non smoking but still smell like smoke. Then we moved to 17th floor which was a little better. Breakfast was ok.
They did the right thing!
Reviewed 23 September, 2021
Stayed overnight there as it was the closest hotel to a wedding we were attending. Checkin was quick and easy. However, upon entering the 4th floor room assigned to us there was an "odor" - think of the Seinfeld episode with the smelly car. We immediately went downstairs, and the staff was fantastic. Besides getting us another room within 10 minutes, they gave us a 10% discount on the room for our inconvenience. We were very pleased with the second room - high floor, everything worked well, nice and quiet. Breakfast the next day was totally satisfactory - plenty of choices in this covid environment, very clean. Would not hesitate to stay here again, or recommend this hotel to anyone. Parking garage was literally across the street also.
Saved me in Quarantine
Reviewed 11 September, 2021
Looooong overdue. Was consulting in NYC when I landed a full time gig at a SaaS startup. 8 days into the new gig and quarantine hits. Checked in at the Holiday Inn Express March 2020 and still here now. Of course every 28 days, I leave for a night (ny law) but hate those nights. The Staff are simply incredible. Erica, Tiffany, Housekeeping, Maintenance and the whole team have gone way above and beyond to make sure we are all safe, comfortable, in the know and extremely well taken care of. I cannot express in words what this experience has done to help me cope in this crazy new world. Hats off to the team. Sincerely, Clayton
Reviewed 29 August, 2021
The rooms are clean small and the breakfast ok!
The employees are very friendly and the location is good too!
The price is good for the hotel located in the heart of New York I would recommend it for those that want something cheap, clean and satisfying place to go!
My Birthday Weekend was the best
Reviewed 18 August, 2021
Sharon G, Tiffany R, Brenda, Henry, Karin, Carmen, Jose, Pedro they dont treat me like a guest they treat me like family. And Sharon is the absolute best made my when she personally organized [r staged my room like a big celebration will never forget 8/14/1 for the rest.of my.life I LOVE UR TEAM MY FAMILY UNCONDITIONALLY