Paramount Hotel

Me and my mum stayed here for 4 nights and after reading reviews I was a bit sceptical to say the least. However, when we arrived about 2pm there was no queue and we was upgraded which was great! Our room was on the 4th floor. The beds were comfy and the shower was great!! View was awful but I'm not there to look out the window all day. The location is fantastic and there's lots of bars and restaurants near by. The only downside was the fee for wifi and gym. It was $40 a day with amounts to £126 total as I saw on my credit card bill. This is alot for a facility fee. I could have paid £6 a day and used my data on my uk phone plan. And being charged to hold 2 cases was cheeky on top of the £126. Other then that I would recommend it but just watch out for the fee!!

Read previous bad reviews but thought it would be ok. It wasn’t. Came with my partner for my 30th birthday over valentines day, no help with baggage, queues to check in, no one said lifts needed door cards to work so spend ages working out how to work it. Hotel corridors smelt bad of cannabis, room was supposed to be upgraded to a Deluxe King room but im not sure if it was as reception said something different on arrival. Room was small, basic, bathroom old and dated. Carpet bare, bed was the only good thing as it was comfy. Funny squeaking noise from the radiator, then it banged. Room was baking hot so turned the radiator off, but it never cooled down as heating pipework is run in a boxing in the wall which constantly gives off heat to the room. Opened window to cool down but then could not sleep from the noise. Had no contact from anyone in the hotel, then when we leave a email received saying sorry they couldnt meet us which is odd. Reception seemed like they didn’t have a care in the world, no smiles no ‘hope you enjoy your stay’ or anything. We struggled into the hotel with 3 suitcases opening 2 heavy doors and not once did anyone offer help even though there were 3 people standing watching in the hotel lobby. Pictures not as advertised, room photos are not what you get and seem photoshopped, lobby is nice enough, but again not like the photo’s. Cleaners did a ok job, but they can’t do much as of the dated room conditions. We needed to leave at 3pm to JFK, and they wanted us out of the room by 11am. They charged us to look after our suitcases which was a cheek especially after we paid 70 odd dollars to them for a hotel taxi too. Location of hotel is good, but just feel i was sold something which i did not receive and all they want is money for extra’s. I would not recommend staying here, sorry to say this.

This hotel was just the best! Perfect location... cleaned everyday, staff very friendly.... we was given a free upgrade.. bar area was very reasonable prices as well as the shop within the hotel. Will definitely use this hotel again :-)

We stayed in a twin room which to be frank was more of a store room with two beds. It was tiny. There was no place to put clothes so we kept them in our luggage and for a twin room, there was one luggage rack with nowhere to put it really. The bathroom was tiny - the sink which looked like something rescued from a jail cell was MASSIVE and took up half of the floor space of the bathroom. Just plain weird. There was no wi-fi but it didn't stop them charging us the full 'resort fee' (an absolute racket) and they nickel and dimed over luggage storage which is pretty pathetic. The lobby was poorly lit and characterless with tired furniture. The only positive comment I can make is that the rooms were clean, Give housekeeping a pay rise. But I'm afraid we won't be staying again. I have read other comments where management are apologising for their shortcomings but they must know what the problems are by now, Why not solve them and make it a consistently great experience for guests ? Sadly, many hotels in NYC are tired and it is difficult to find value for money. Do as much research as you can before booking.

you do get what you pay for so if it's a great deal at 2.5 star price in the middle of midtown then it's a good option. otherwise it's the same old run down Manhattan hotel as the hardware is dated. the lobby is updated and looks great but that's about it. the best thing in the hotel is the water machine that is available to everyone