Maximum number of pets per room 1.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 14957 reviews
Wonderful customer service
This is our go-to hotel when we are in NYC. The location is phenomenal, the hotel is very clean. It has a 24 hour restaurant/bar and great customer service. Why stay anywhere else? I recently had an issue with a cancellation and called the reservations department who were very helpful. They transferred me to the front desk and I was fortunate enough to get connected to Neida! She was so helpful! Very friendly and efficient. She handled the issue quickly and so professionally! Thanks Neida- I will be sure to say hi in person on our next visit!
After an enjoyable stay in 2019, we booked again for February 2020. We arrived and were checked in by a really friendly staff member (Krystal) we were allocated a room with an amazing view which made our stay even more enjoyable. The hotel is in a great location. We will definitely be visiting again next year.
Christmas in NYC
The hotel is in a great location. The hotel is outdated and desperately needs renovation. Rooms are pretty small, showers are from 1930. Very authentic, but not in a good way. Way too expensive for what you get.
During my stay it was high season and the room costed +500$ a night, as metropole hotelroom prices yield. So in this case I must considerer price-value more conciously as ever before. LOCATION-LOCATION-LOCATION and well cleaned! Furthermore: the hotel is poorly maintaned and service is very unpersonal
Trip that never happened!
Have stayed hers before, was due again this month. Due to the virus we cannot travel and have had to defer the holiday until next year 2021.. We are lucky that we have a member of staff who is caring and understanding! Her name is Neida Aldama! What a brilliant person who has helped us all the way with our cancellation and rebooking a new holiday! There has been a small charge in line with the cancellation criteria but I am sure we will not lose out with this Lady looking after us! I want to thank her and all the staff who have helped us ! Well done the New Yorker!