Worst hotel stay ever
Reviewed 15 December, 2019
This was the worst hotels stay I have ever had.Night one the hotell decided to rent out the hall and leave 0 parking for actual guests.We drove around for 20 minutes looking for parking and couldn't find any.After that we went to the front desk and told them about the situation and they told us to park illegally in their lot and they would call us when the people left .2hrs later no call lot still packed and my 8 year old son still up and exhausted .I went back down and spent another 10 min looking for a spot at now 11pm.Morning 1 Beds were worn out and I woke up with back pain .Breakfast was horrible the eggs were half cooked dehydrated egg substitute want to be jimmy dean microwave patties .The waffles were made of cardboard and the juice was watered down to like 5% juice just straight up disgusting.Night 2 Beds made dirty sheets.We got back to the hotel at about 9pm the beds were made but covered in hair with pubs on the pillowcases and all over the place like someone screwed in our beds while we were gone so I had to go down stars and get fresh sheets and change them myself before putting my son to bed.while changing the sheets I saw just how nasty the mattress was picture attached huge blood stain at the head of the bed.Morning 2 Went to Denny's because the hotell food is nasty.Don't stay here literary anywhere else is better.
It’s out of the way.
Reviewed 18 September, 2019
There are many small issues that add up to a unsatisfactory experience. First, water pressure in the shower is weak. No hot water, only tepid. Second, those little bars of facial soap were all we had to shower with. Not good. Third, this is located in a quiet neighborhood. We arrived so late (11 pm) that all the restaurants in the shopping mall across the street were closed. Even the Jack in the Box workers closed the doors at 11:30 instead of midnight like their sign said. Fourth, there are other things missing from the room that should be there. No toothbrushes and toothpaste. No disposable slippers. Not enough chairs for my family of three. But perhaps Chinese hotels are more generous in my experience. Fifth, there is no restaurant on the premises. Just a breakfast nook and a meeting room. I would not recommend this place.
Nice Hotel and Actually in a Safe and Convenient Location
Reviewed 7 April, 2019
Booked this hotel for a trip to Stanford for its relatively low price. The staff and manager are friendly. My initial concerns about safety for the location after reading some reviews turns out to be unfounded. The hotel is located right near the mall, with a group of Chinese shops as well. Driving back to Stanford on the bay bridge cost a modest $6. Overall a clean, safe and convenient location as an alternative to the more expensive hotels on the west side of the bay.
Marijuana is a problem
Reviewed 16 December, 2018
The hotel seemed pretty impressive for the price range. Staff were helpful and friendly at check-in. Unfortunately when we stepped off the elevator on the floor of our room, the smell of marijuana was pretty overwhelming. We put our bags in our room ready to settle in, but the strong smell of marijuana in our bathroom, probably coming through the vents, drove us to go report the situation to the front desk. Hats off to the staff, she promptly moved us to a different room, which was just fine. I would have liked to give a 5 star review, but the hotel must take care of the marijuana issue, and I WISH the smokers will get it in their heads, their habit stinks bad!
Reviewed 2 September, 2018
The staff was friendly and let us check in early. Hotel was clean. Elevator was old and had a burning smell. Vending machine will only take credit cards. Bottled water was $2 on the 3rd floor and $1.75 on the 1st floor. We went to sleep around 10pm after a long fun day at the Swiss Park directly next to the hotel. At around 1am a group of men were partying and laughing in front of the hotel. I contacted the front desk and I was told it was a group of "Indians" I asked if she could tell them to be quiet. Around 2 it stopped. 3:10am 3 men woke me up in the parking lot yelling slamming car doors. They walked to the front of the hotel, one guy was shoeless and shirtless they started yelling and threatening to shoot each other,this went on for close to 10 minutes. I attempted to call the front desk but no answer, I attempted to call 911 from the room phone but it did not work. I pushed 9 and then 911 as it instructed but it did not work! I grabbed my cell and went in the bathroom. It's 3:54am and it's quite for now. I can't sleep! I just want to wake my family and leave. I DO NOT RECOMMEND!