Fresh, Super clean, High style, Luxurious
Reviewed 25 September, 2021
A great place to feel revitalized. Location is near the airport with a short drive to the peninsula and Newport Beach for surfing! The check-in process was friendly and a breeze. I found the rooms extremely comfortable and the beds were super fresh and comfortable and luxurious. The bathroom is very well lit and very clean. Shampoo and bath products are high quality. I also found the hallways quiet and peaceful. They also have a restaurant and bar that is perfect for a quick retreat with great cocktails on your way to/from the room. This is a great hotel for friends or get-away couples. Both parking and internet are additional costs, but the price is still super reasonable for a spotless, clean and luxurious stay. Check it out!
Reviewed 20 September, 2021
I'm a Titanium Elite at Marriott; I say this not to boast but to indicate that I spend a LOT of nights at hotels. There are many things that I am confident in, and hotel stays is just one of them (now that's boasting). Quite simply, I believe that a hotel experience is just not about the room, the view, or the waterfall shower, it is also about the way you are treated from the moment you arrive to the time you leave. My experience at the Renaissance Newport Beach Hotel continues to impress. I don't write reviews usually; however, my latest experience (checkout just yesterday) prompts me to do so. I was there for 2 nights to visit family. Amenities, on-site restaurant, market, parking and extracurriculars were are all great, including location (20 minutes away from Newport Beach). However, what impressed me the most was the service that I received. I will mention first names only, in a little bit, for privacy reasons; however, let me begin by saying, that I was casually dressed the whole weekend, but treated as if I might as well have been the Marriott Chairman. I was politely greeted by a warm McKenzie at the front desk, who had answers to all my questions, gave me my breakfast vouchers and asked if I needed any help. The next morning, I mean, really really early, I was greeted by a bright eyed, happy Jesus who gave me a complimentary item from the market, quite simply, because the original item that I wanted for my little one had just run out. Jesus wanted to make sure that I and my little one were taken care of. Well done front of the house team - making me feel like I am important and that my experience matters. Then just when I think that these experiences are random happenstance, I get breakfast at the restaurant both days, and within a matter of 10 minutes after placing my order, a full gourmet breakfast for 2 is ready to go; from the moment I place my order, Javier and Angelica are on it - bright eyed and all smiles under their protective masks - their one common objective, to make sure that I am treated as the most important person at that moment. They do not fail. I am barely awake at 6:30 am in the morning, and here these two restaurant team members are doing everything within their power to ensure that I am taken care. Please remember, I just woke up. My hair is a mess. My eyes are red because I am so tired. I am very casual; however, I might has well been Lady Gaga with the importance they gave to me. I was so impressed, that I spoke to the restaurant manager - Cristina, and complemented her not only on her team's demeanor but also with the effort that they were maintaining the hygiene of the restaurant - frequently using electro-static sprayers to clean surfaces and to make sure that all was disinfected as possible. I firmly believe that great service is driven by management, and given how I was treated, I know that Cristina is managing her team effectively and with respect. Now, I don't like to believe that I am a primadonna; however, my little daughter tells me that I can be ehem, ehem, sometimes one and that I am very demanding of the service I receive. I am highly demanding and discerning, because I am just as demanding and discerning upon myself when I am requested of something. I didn't have shaving cream or toothpaste when I arrived - I rang the front desk, and wonderfully cheerful McKenzie answered. I placed my request and said I could come down as I didn't want to inconvenience, and be perceived as a ehem ehem pain in the tush. But NO. McKenzie gently says, "Please, allow us to bring it up for you." Seriously? Wow! A hotel with a room count of over 400 rooms busy as a Rolling Stones concert on a Friday night, sends a very friendly concierge to my room with 2 small items, accompanied with a pleasant hello and a pleasant goodbye. I could go on and on; however, I will summarize. The hotel is updated. The services awesome. The social scene is great. The staff and the way you are treated during your stay is AMAZING.
This place is a mess.
Reviewed 31 July, 2021
This place is a mess. Marriott should pull the license from this franchise owner. There are 2 things that are worth noting are good here: 1. The way it's decorated 2. The cooking done for banquets. Unfortunately the dumbness of the front desk staff, the lack of signage for parking, and the uselessness of the internet property-wide, keep this review to 1 star. I will NEVER return and spend my money here. Save yourself. It looks nice, but it's trash. Marriot should pull away from this franchisee.