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Opinión escrita el 22 de Febrero de 2018
Cuando entren al lobby van a decir que contrate? Desmerece el hotel!! El hotel es muy lindo, habitaciones amplias, camas gigantes, las camas también! Limpio, la piscina descubierta pero climatizada, el ese sector es muy lindo. Todo el personal muy amable, todos hablan español y no lo ocultan. Una buena opción para la familia en una zona tranquila como Newport
Too many fees after
Opinión escrita el 11 de Julio de 2021
Too many undeclared fees!
Self-parking is $25 a night
Also there are other fees I got charged without my authorization, called and waited 20 minutes and no one answers!
Original reservation email mentioned the amount of $230 but end up charged $343 !
Hotel and rooms are nice, pool isn’t clean and small.
Solid hotel, fresh and clean
Opinión escrita el 6 de Julio de 2021
A short-notice one night stay here met the brief well.
Check in was a little slow, but it was a busy day. Once upstairs, the room itself was excellent. Super clean, fresh, comfortable. Faultless. Except for the corridor noise from doors slamming shut with a decent thud.
Why only 3 stars? Location is great if you are at the airport, but a decent haul to Newport and we spent another $100 on Uber getting there and back. It's also very hard to get anyone on the phone if you are calling ahead. Finally, $35 for a self parking spot in a largely deserted part of town is scalping.
Opinión escrita el 27 de Junio de 2021
This hotel has a beautiful structure. This charity event was booked for the ballroom for the afternoon and evening of Sunday, June 27
Unfortunately the coordination of special events and food and beverage at this institution was dropped completely. There was no bar service in the bar and no food service in the restaurant as well besides the event which began at 6 PM. The afternoon where there was pictures and rehearsals of the event there was no support. In addition they have a small market in the front of the hotel where they didn’t even have salad dressings for the prepared salads.
The event itself was fairly well done. You would assume with a Marriott property there would be some type of coordinated effort between the different various departments
Opinión escrita el 26 de Junio de 2021
My family and I had arranged a nice family trip in Los Angelos to spend a few days in. To our dismay, after booking at Renaissance Newport Beach Hotel and spending the first night here, we discovered that there is absolutely no service from the front desk, concierge, housekeeping etc. whatsoever. There is also a surcharge for parking, wifi, snacks, water, and stuff that should simply be included in the hotel fee.It was on the second day when we came back to our hotel room to have discovered that the housekeeping department had not done their job. There were no fresh towels, beds were unmade, and no refills of shampoo or conditioner/ other daily hygienic necessities. What’s more is that my family and I had called the front desk and housekeeping on the phone several times and there was no one answering our calls on the other line. We had called at least 5 times in a row and heard nothing back. when they had finally picked up, Not only did the staff have a passive aggressive attitude towards us, but they were rude and neglected our requests when we asked them nicely. My family and I were also woken up TWICE in the middle of the night to an alarm blaring over the speakers, saying that there might have been an emergency. they also did not follow up and let us know what happened, so we went about our day. the next day, firemen knocked on our door and said someone in the building called 911. Again, we were not informed as to what took place later on and are unsure whether it was resolved. Completely dissatisfied with the service here, and my family and I felt completely disrespected and neglected by the staff members here. We will definitely never stay here again. For those of you looking to book a hotel, this is not the one. There are plenty of hotels along this street whom I’m sure offer better service.