Avoid it if you can - breakfast and management attitude
Reviewed 17 September, 2021
1) Worse breakfast ever (considering covid). The hotel offers a complimentary hot breakfast, ending up in having a cold one, which non-tasty "sandwiches" - all with meat (we got a replacement which we could not eat, only after complaining) - ended up in Tim Horton's.
2) Even after complaining via a survey - the "name" of the manager is 54164 Property
General Manager - who invited me to call him personally. Calling that number - got the reception, and felt not welcome.
3) They charge $15 parking, something which we found out only when checking-in
4) We were not offered any compensation.
5) there is a pool - but it's closed.
Mainly per the attitude, and also for the "breakfast", my recommendation is to avoid this place, which used to be Motel 6 before.
Newly renovated hotel
Reviewed 25 August, 2021
It is newly renovated hotel. The room was clean, simple and neat. I stayed on the second floor but I didn’t hear any noise . Like the attached photo, back of the hotel is a residential area. We walked to the Clifton Hill around 10:40 pm and took Forsythe and Magdalen St. It took about 10 min. for us and it was safe. There is Timmy right across the street. Restaurants and LCBO are nearby. Great location. Me and my husband played golf at Cardinal Lake in Welland for two days so we checked on our ways and those two gas stations in front of the hotel are the cheapest! Torontonians should fill up their gas tanks before they leave. Front and back entrance are operated by your room key so the building is secured. Parking was $15 per night. The complementary breakfast was very nice.
We always stay at the hotels near the falls. It was our first time considering this neighbourhood. Honestly my husband preferred to go to a 4 star hotel near the falls due to some of the bad/scary reviews but it was a last min decision and we didn’t have much choice. After all, It was a great value for money. I will definitely revisit.
Worst experience ever !
Reviewed 10 August, 2021
I wish I had read reviews prior to booking. We booked a last minute hotel stay here and needless to say it will be my last time booking with best western. I selected to pay at the hotel but Once we arrived I realized this hotel is no where near the falls. My mom is disabled and unable to walk long distances and I explained this to the front desk. The girl said she had to speak to her manager so they didn’t charge my card but came back and said she couldn’t cancel the reservation because i needed to do so 24 hours prior. Well…it was quite difficult to cancel a room that was booked less than 24 hours prior ! I told the person I could speak to the manager but she did not get her. The girl was quite nice and just doing what she was told. My mom and children waited in the car while I went in to speak to the representative. When I went outside there was a man sitting outside the hotel smoking marijuana. Another man was going through the parking lot ..and he had what appeared to be a weapon tucked into the waist of his jeans. There is also a very run down motel right next door.if you are looking for a good safe area for your family DO NOT book this hotel !!!!! My kids were very scared and afraid to leave the vehicle. This situation completely ruined our 1 night at Niagara Falls. I waited on the phone 1 full hour to speak to customer service. And did not get a resolution. I ended up booking another hotel and spending double just so we could feel safe and comfortable for the evening. This is an honest review from a very disgruntled former loyal guest of the BEST WESTERN hotel chain.
Where to begin?
Reviewed 2 August, 2021
We booked a room through booking.com three weeks ago. We arrived there at 3:30 to check in(check in at 3). Were advised that they only got two cleaners to clean the entire hotel and that our room is not ready and we have to wait another 20 mins. Thats fine, we sat in the hot car with our dog panting for another hour. Finally i went inside to get an update, after another 15 minutes of waiting, we were told by the head of the cleaner that the host gave our room to another person(by mistake) and there r no pet friendly rooms available anymore. We told the host that we were asked to wait for 20 mins and she just shrugged and looked at us blankly. Again we were told to wait in the kitchen this time, we were there for another hour waiting and our dog is going crazy at this time. Finally the host came back to us and said there is a room for us but we have to pay extra since its two queen beds!! What a slap in the face! Getting us to pay for an error that was made on their end! When we refused to pay, thr host mumbled something and told us we need to wait as she needs to get in touch with her boss again. After another 30 mins of wait and we were at our wits’ end. We went to the front desk and got our refund and left. We will never ever go back there again and I suggest you don't either. Bunch of greedy managers and incompetent staff with zero accountability. They cant even get their employees and cleaners to come to work…
The stay was a torture!
Reviewed 20 July, 2021
We stayed July 17-19/2021. It was difficult enough to find a hotel that was pet friendly, needless to say we didn't have much of a choice. However, their booking system online only tells half truths.....my confirmation said we would have king beds in each room, we got two queen beds in our room. At the hotel, they said that I had booked the queen rooms, my printouts say otherwise. Parking was also a ridiculous charge along with a charge $25 per dog, per day per room. Rooms were on the first floor, which was not a big deal, but you can hear every single noise including a pen drop! We had our A/C units on high to drown out the noises in the hotel, which meant the A/C unit was also very loud like a tractor lol! The lady at the front desk the first night coughed all night long, you heard every conversation and every ding of the elevator. None of us slept a wink as my dogs were so uneasy with all the noises. I voiced my concern in the morning to the manager, who wasn't in any way concerned with Covid-19, not even wearing masks. Whether you believe in the virus or not, you are running a business, a hotel, where public health is a concern. Your concern should be the wellbeing of your guests. She was not very helpful or friendly and offered to change my room to another room away from the front desk, was never done. The second room that we booked for my parents didn't even have working lights by the night table so they couldn't see anything if the main lights were off. No smoke alarm in the room either, it was disconnected with exposed wires. We asked front desk to fix the light issue and they said they would send someone and nobody came. We will never ever stay here again! I was so disappointed after spending so much on a hotel that wasn't even up to safety regulations or customer service and so basic for what we paid. I like to post positive reviews but there really wasn't anything positive to say other than it's location is very close to everything. It was clean in our two rooms we rented. Overall complete dissatisfaction.