Fantastic decor, service, location, value
Reviewed 13 September, 2021
Phenomenal service, decor, location. They offered yoga mats in the rooms, and they let us use two house bikes me and my teens used to ride around the city. Free coffee and wine at happy hour. My room had a view of the Empire State building. Jodi at the front desk was so helpful, friendly to us and called my room to make sure we were enjoying it. First class service.
Great hidden gem in the Tenderloin
Reviewed 12 September, 2021
Amazing checkin with Marilyn and it only got better from there. Housekeeping, security, and the evening front desk crew (Jennifer and Emily) were just as great and the finish level and amenities are top notch. This place deserves a “hidden gem” status. You’d pass right by if you weren’t looking for it. Not pretentious at all. Pretty understated in fact. Keep it up — can’t wait to come back.
Great Stay. Highly Recommend
Reviewed 8 September, 2021
Like any hotel, there are always a mix of positive and negative experiences. It happens. For my wife and I, we stayed 4 nights over Labor Day weekend. We were celebrating our 35th anniversary plus being the 20 year anniversary of 9/11, wanted to revisit and experience some different things. I'll be honest, the main reason I selected this hotel was because my wife asked for a soaking tub. The Kimpton has them! I'm IHG and booked with points. Check-in was early, so they stored our luggage and recommended a lunch place. All the staff were helpful and pleasant. Options for daily service, just have to tell them. Dine at their restaurant L'Amico one night - fantastic - great food and great service. Vines has free coffee in the morning and limited food option, so its just ok. You're within walking distance of Empire State building which also means bus and subway. Herald Square, Macy's is just a couple blocks away. You could walk to Times Square if you wanted. Overall - no complaints at all. It was a great experience.
Reviewed 7 September, 2021
I recently stayed at the Eventi Hotel in NY on Tuesday August 31st. I called the front desk to extend my stay a couple of days. They asked me to come down to the front desk to fill out the paper work. I told them I had just tested positive for Covid and could not come down to the front desk. They said they would email me the paperwork which they did. About an hour later the General Manager called my room and told me that I needed to leave the hotel immediately that they were not a quarantine hotel and that the union would not allow people to bring food to my room. I asked for some help in finding me a place to stay and that I could not leave until I had a place to go to. He called me back and said that I needed to leave the hotel now and that the fact that I only planned on adding a couple of days that I was not quarantining by the NY state law and that he was going to turn me in. I told him I would stay the recommended 10 days. He said I could not. Again I asked for help in finding me somewhere to stay.
He called back an hour later and said here is what were are going to do. He was going to call 911 and that the EMT’s were going to come to my room and take me to the hospital and that the hospital would find me some where to quarantine. I told him that I was double vaccinated and was not that sick. I called him an idiot for wasting everyone’s time and that I was not sick enough to go to the hospital. At this point I told him that I had found a place to stay and that I would be gone by 5PM. He said that i had an hour to get out. An hour later an EMT was knocking at my door to take me to the hospital. I explained the situation to him and he said another couple of hours seemed reasonable. I left soon after.
Is this the way this should have been handled by the General Manager? I believe his name was Bob.
I would never stay in this hotel again.
Competitive Price for Great Room, but Service is Lacking
Reviewed 30 August, 2021
I am not very familiar of the Kimpton brand but based on my positive stays at Kimpton Bangkok earlier this year I was interested in trying another Kimpton and I booked at Kimpton Eventi. My stay was mixed; I liked the room but service was more in line with select service hotels, not full service.
Suite upgrades for loyalty program elite guests at various hotel chains in NYC are not common but Kimpton surprised me at check-in with a wonderful upgrade to a suite as Spire Ambassador guest.
The suite was not huge but 500 square feet is not bad at all for NYC standards especially considering the numerous hotels with small entry level rooms who do not upgrade generously. The bathroom was well done with marble everywhere and a spacious walk-in shower with good water pressure. I also liked that the room had minimal use of carpet to give a clean feeling. They also had Atelier Bloem bathroom amenities and Frette bathrobes.
Service is where the hotel came up short in my opinion. First of all due to covid there was no room service, however the restaurant was open so it’s not like they don’t have food, and the covid excuse would be more suitable if they suspended dinner in the restaurant instead of room service. It was more a matter that they didn’t want to send their staff to guest rooms. This theme repeated itself when I needed documents to be printed. When I stay at a limited service hotel like a Holiday Inn, I go to the business center and I do everything myself, but if I am staying at a full service hotel I do not hesitate to send a document by e-mail to front desk and ask them to bring it to my room when I am busy. I do not recall any full service hotel ever refusing such demands so I was surprised when they told me I had to pick up my printout myself at reception. No big deal but it does not give a feeling of a service-oriented hotel and to make matters worse, guests are charged a 20 USD amenity fee which is supposed to include business services so one more reason to feel their refusal was a bit awkward.
Unfortunately this topic did not end there. I had the “do not disturb” light on while I was in my room on various days but housekeeping came knocking on my door at least once a day – the complete opposite attitude than their colleagues at reception: coming to my room when I did not want them to. To make matters worse, one day there was even someone from security who came knocking on my door not long after housekeeping did and said it was because I had the DND light on the last couple of days so it was a health check. Never mind that if they had accepted to bring my printed documents to my room they could have seen themselves that I was doing just fine, plus the fact that staff at front desk saw me alive and kicking when I picked up my documents. So obviously they do not intend to respect DND signs and also do not communicate with front desk either.
Overall I would say Kimpton Eventi can be a good fit or a bad fit depending on what guests value the most. If someone wants a room and nothing else, I thought the value for the money was excellent; I stayed last month at Hyatt Herald Square for about the same price and the room was far inferior to Kimpton. However if people expect top service from Kimpton then forget about it. In the end what matters most is whether they deliver in line with price and they do, even if they might fall short relative to what the brand is supposed to be.