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Buena ubicación y lindo hotel.
Opinión escrita el 15 de Mayo de 2021
Excelente ubicación, en la cuadra del lado tienes un citi Bike lo que era muy conveniente pues decidimos no tomar metro ni tren sino recorrer ny en bici. Tiene las estaciones muy cercanas. Café y súper al lado del hotel. Adicional muy lindo habiataciones cómodas y de buen tamaño.
Opinión escrita el 18 de Julio de 2021
Great location. Beautiful room. Awesome views. The staff was super accommodating. Cory at the front desk was very nice and Victor was fabulous. No doubt this will be my new homebase every time I visit New York City.
Opinión escrita el 17 de Julio de 2021
The Renaissance in Chelsea is my new favorite hotel in NYC!
Everything about this hotel is perfect. This hotel is in Chelsea, but it is very close to Midtown and Madison Square Garden, and walkable to Times Square. The location is excellent and close to trains, convenience stores, restaurants, shops, and so much more. The lobby is classy and elegant, and the front desk staff really made my trip special through their kindness and recognition of my Marriott status. The room was really well-appointed, and I loved the nightlight design in the bathroom. I had a room on the 30th floor, and the view was excellent – a view of Chelsea, Midtown, and the top of the Empire State Building. I really loved the tasteful decor throughout the hotel.
I didn’t get a chance to visit the restaurant or the rooftop but the rooftop club seemed to be a popular destination on the Friday night when I stayed here. I had a great time in the Chelsea neighborhood during my stay- LOVE the area!
Thank you to the front desk staff who helped me when I arrived. I will be back. Truly an outstanding stay in July 2021.
Too many shortcomings
Opinión escrita el 14 de Julio de 2021
This hotel is not what it appears. From the outside, its a Renaissance, newly built slightly over 1 year ago, with upgraded finishes. When you check-in, you realize there is no restaurant and no room service due to Covid. You can't even get a coffee in the lobby. The rooms are small, even for NYC standards. The Aveda toiletries advertised are gone and replaced by another brand you've never heard of that is an inferior quality. The walls are thin to the point where you can hear conversations in the adjoining rooms. While the bathroom is slightly above average it also lacks the ability for someone to put on makeup directly in front of a mirror with good lighting. Also, and its not the hotel's doing, but the homeless encamped on the sidewalk is unsightly but harmless, at least in our experience. Lastly, like other posters have commented, our AC unit struggled to keep the temperature cool. It was humid when visiting and our clothes, while hung in the room, became damp as the AC wasn't able to cool the room.
Nice new hotel, but loud
Opinión escrita el 7 de Julio de 2021
Overall we had an okay stay here. The rooms are small but brand new and with great decor. Bed was comfortable, showers are nice. Our bathroom door did not close properly, and a maintenance worker was unable to fix it, but not a huge issue. We asked for a high floor as I am a light sleeper and we wanted to avoid noise. We got a room on the 34th floor, thinking we’d be far from street noise. Unbeknownst to us when booking, a rooftop club opened the weekend of our stay on the top two floors of the hotel. Hotel guests have no special privileges or access to the rooftop club or pool—we were just told you have to get your own reservation separately. Very strange for a higher end hotel to offer no benefits to guests or help with access. Also, these were advertised as amenities for the hotel and are absolutely not.
The real problem started our second night—Saturday night, we arrived home to go to bed to find a massive crowd around the hotel of people trying to get into the rooftop club. No issue, we went around them and up to the room. Except we could hear loud bass through the walls/ceiling from the club FIVE floors up and music through the window. This noise went on until FOUR IN THE MORNING. And was audible over the earplugs and sound machine we brought. We called the front desk about the music, and they said no one else complained and the club was closed. A lie. After another call at 4am with the music still going, the front desk said they were wrapping things up upstairs.
The next morning, we requested to be moved to a lower floor away from the club. The front desk was very helpful and accommodating and we had great service. However, they said no one else had complained, but we met a women in the elevator saying she had also complained and could hear the music on the 35th floor. We did not hear music on the lower floor after moving rooms, but not sure if it was because the club closed earlier that night (Sunday).
Overall, the noise issue was ridiculous. We wish we had been informed of a 4am club and poor soundproofing when we were put on the 34th floor and had specifically requested a quiet room. Were it not for this problem, I would have given this place 5 stars. They seriously need to sort out the noise problem. Definitely do not stay anywhere near the rooftop club on a weekend.