everything they do makes you feel special
Reviewed 20 September, 2021
We have consistently had wonderful stays at the Conrad - this was our first stay in the new COVID era. When we got to the hotel, admittedly the front desk was short staffed, but she did a wonderful job of apologizing and reassuring everyone that they would be attended to. The lobby offered water to those who were waiting. Our toddler received, a special Teddy Bear, named Conrad. We stayed in a 2-bedroom suite which was lovely! We were always greeted whenever we were in the lobby either heading out or coming back. When we left, we had fogotten two of our toddler's stuffed animals. The hotel diligently searched for them and had discovered they'd made their way down the laundry chute. We received them back in excellent condition including a chronicling of their adventures in the hotel while awaiting their USPS trip home. Like all hotels, the Conrad didn't have everything open and certainly had their fair share of HR shortages and other COVID related issues, however, the way that the team worked together and responded to each challenge really speaks to the culture of the hotel (top notch) and how the staff is treated by the management. We'll be back!
Reviewed 15 September, 2021
The staff were all super friendly, room very spacious - 2 bed, 1 bedroom. Very nice to have all that space in NYC. Location excellent - just 4 blocks from Central Park. Only minor negative was no dessert in room service - such a first world problem I know, but we were craving something sweet :) Staying here again next month and can’t wait!
Reviewed 10 September, 2021
We stayed at The Conrad New York Midtown while attending the US Open. The rooms were comfortable, clean and well thought out. The staff was hospitable, friendly and helpful. The Conrad is conveniently located for dining, shopping and sightseeing. We will be back!!
Great service and cleanliness
Reviewed 9 September, 2021
Arrived early in the morning and received warm welcome with fast early check in, that really saved my energy and had a great sleep. The room provides sanitizer kit that’s useful. The hotel locates close to the Fifth and Central Park, very convenient.
Reviewed 8 September, 2021
Everything at this hotel was top notch! We usually stay at the Hilton Midtown around the corner, but it was closed, so we stayed here, and it may be our new favorite! It’s a bit pricier, but worth it if you’re looking for more space and a quieter experience.