Grand Velas trip
Reviewed 22 September, 2021
great arrival - open lobby leading to pool and beach area. Excellent service and culinary experience at this hotel with many additional amenities. Beautiful infinity pool overlooking beach. Rooms are large and well appointed . Upscale all inclusive experience.
Great family weekend hotel
Reviewed 21 September, 2021
We took our family for the 1st time to GrandVelas to celebrate my daughters 9th birthday, and we recommend it 100 percent. The all inclusive might sound cheap, but it’s actually a very high end hotel. The first impression starts at the lobby. The service, the decor, etc.
The restaurants are extremely good, as if dining in NYC. Each has its chef, so there’s no doubt you’ll dine very very well. There are 4 different options, we didn’t try the French, but the Mexican is superb, the Asian is delicious and the Italian, like dining in Florence. It’s not casual food.
So now that I’ve covered food let’s talk about the other areas.
Staff is very friendly, at your service all the time. Would like to recognize Ever, from the kid’s activities department which with the help of our concierge Luis, helped make the birthday weekend a true fiesta!
The ocean is really nice, we saw turtles being born, they gave us boogies, and surf classes!
It was really fun! We are happy we stayed with velas instead of going to the four seasons at punta mita again.
Would recommend to have laundry included, or machines available, because with kids, it helps when traveling.
Amazing Family Vacation
Reviewed 20 September, 2021
We had a wonderful time on our vacation at the Grand Velas Riviera Nayarit! Our trip started our rocky when our 10 year old son had an accident in the ocean while boogie boarding! A big wave came and he ended up with a broken arm! The entire staff and our personal concierge (Ramon and Chepe) spang into action. We had a doctor in our room within 20 minutes to evaluate our son and helped us get to the hospital and got us home safely from the hospital as well! Our son is fine and Ramon, Chepe, and all the staff went above and beyond making the rest of our stay as relaxing as possible! The food was amazing and we enjoyed all the restaurants (Lucca was our favorite!). We had the best time at the pool and ocean. We definitely plan to return for a future trip. This place is great! Thanks so much for a really nice vacation for our whole family.
Fun and Sun🌞🌞🌞
Reviewed 19 September, 2021
Super luxurious resort. Our room was beautiful with two bathrooms and a perfect view of the ocean. The entire staff are so accommodating and lovely. Everyone always has a hello and smile for you. Our personal concierge Luis is so personable and helpful. Tonio and Francisco were great at the pool and we never had to ask for anything. Pedro and Pablo in the restaurants catered to all our needs with food and drink recommendations. The were all so nice! COVID protocols were in place and everything was so clean. Thank you for a fabulous holiday. We also had a once in a lifetime chance to view sea turtle hatchlings 🐢🐢. How cool is that!😄
1st Class in Every Way -
Reviewed 18 September, 2021
Luis greeted us upon arrival and insured that we were well taken care of our entire stay. He was delightful, helpful and always available to answer questions or concerns.
The resort's cleanliness, safety protocols and outstanding service from every person who works there was impressive. The staff took care of our every need and want throughout the day -- even sometimes before we even knew what we wanted !!!
The food and drink were creative and delicious. The room, beautiful, comfortable and welcoming. The pool and spa areas were pristine.
My experience was AWESOME in every way!