Nice, modern hotel in great location
Reviewed 22 September, 2021
My wife and I stayed at the AC Hotel for one night to split up the long drive home. We were thoroughly impressed with this hotel from start to finish. Parking is available nearby in a covered garage. Staff was friendly and helpful. The rooms are nice and modern, with hardwood floors and plenty of plug and USB connections for your devices. We opted for a room with a King bed that also had a leather pullout sofa (the pullout was missing sheets; if we asked for them I am sure the staff would have provided them). The room also had a "smart" refrigerator that gave the option to quick cool.
The true star of the room was the bathroom: it had a sliding translucent glass door, a wide sink with plenty of counter space, and, oh yes, a square toilet. And the shower was just incredible. It featured an overhead, slightly adjustable rain-type showerhead, as well as a detachable second showerhead that had a variety of settings. The shower also had plenty of shelf space, which seems hard to come by.
As for the location, it is right in the middle of a nice outdoor mall area with plenty of shopping and dining/drinking options, both standard and upscale, and even a movie theater (we took advantage of the Shake Shack across the street). Pro tip: ask the friendly hotel staff at the desk for a map of the area.
I would recommend this hotel mainly for couples looking for a getaway for 1-2 nights with lots of shopping/dining/drinking options in walking distance. Maybe not so much for extended stays or for families, as drawer space is quite limited and there is no bathtub, only a shower (albeit an awesome one).
Charged 3 times!
Reviewed 24 August, 2021
This hotel is in prime location of Pinecrest area, with complimentary parking. Hotel was very clean and modernized. I would like to give more then a ranking of 3, but the manager was not very helpful. Upon checking almost all hotels take a card for incidentals.. Understood.. at check in (Saturday) there was a charge for incidentals, Sunday morning there was another charge for $240, went to the desk and attendant stated they do nightly audits and its just a hold that will fall off. Not very happy, due to there was already and charge from Saturday, but ok whatever...Monday 1 day after checking with a confirmation of 0 balence and still pending two holdings another $236 charge was withdrawn/pending from my account!! How is it, almost 48 hours after check in and already checked out am I being charged yet again?? Long story short, because it's long, the manage stated "sorry, we have new people working and we will rebate you and you will have to call your bank. Now that I have paid for the room in full prior to stay ($280) and 3 charges pending holds roughly $500 in limbo, to get "sorry, please try us again". I would recommend hotel, just make sure you check your accounts. Nothing like taking daughter out for birthday to have account drained for inconvenience extra charges.
NEVER BLOCK ROOMS HERE FOR PARTIES, will never recommend to anyone.
Reviewed 2 August, 2021
DO NOT BLOCK ROOMS AT THIS HOTEL
Everyone was disgusted with the overall service.
I reserved a block of rooms for a wedding this past weekend. Initially, I had booked 2 rooms from Wednesday-Sunday. I called over 5 times to make sure the staff understood by requests because they were confused on how to make the reservations with and without the blocked room rates. I was told that I had nothing to be worried about and our rooms…. Multiple times. When I looked at the block of rooms, two weeks before our party, my name was nowhere to be found. They did not book our rooms for my party weekend. I wasn’t able to reach the sales team, so I called reservations. They told me that the hotel was booked…. The sales team tried to make it right..
The weekend of the event was absolutely awful. They were aware that our party at Pinstripes was at 530, most people weren’t even able to check in, get ready and be at the party in time because of the team available at the hotel. They handled the coordination poorly. I paid a good amount of money for gift bags for guests arriving, come to find out that over 50% of the bags were never handed out because they were too busy. No one was able to check in on time. Friends and family had to share rooms (almost 10 people in a small room) to get ready for our event. A friend who wasn’t able to check in on time the night before, was told that since he didn’t come back to check in at a decent time, his reservation was cancelled for the WHOLE weekend. This friend (along with two other people he was with) is from Arizona and had to ask other people to stay in their rooms.
Another friend wasn’t even able to check in until MIDNIGHT on Saturday after the event. He called throughout the entire event to make sure his room wasn’t cancelled like our other friend the night before. Initially they had told him he would be able to check in at 2:00…..Most people weren’t even able to shower before the wedding because of their inability to get into the hotel. After the event on Saturday people arrived at the hotel bar. The service was awful and she, and her friends at the bar were very rude to our guests. Although, on Friday night, the bartender was amazing, very accommodating and friendly.
The rooms were small for the price. Unfortunately there are no suites, if you are planning on having a wedding. And the service is extremely poor. I understand most places are short staffed. But the rudeness is unacceptable. When inquiring about my reservation that was never booked.. I was told by the front office staff “I don’t have time for your issues right now, call back later”. Very unprofessional.
Although, I was told by a friend that Mrs. Davis in the front office was helpful and understanding.
The cleanliness was good. The staff, minus Mrs.Davis, and the bartenders name I did not get were nice and willing to help. The rest were very rude. Never would I stay here or recommend anyone to be at this hotel, especially with any types of parties/blocked rooms.
Reviewed 21 May, 2021
Unfortunately I have to rate this hotel one star. I checked in and within a few hours the toilet overflowed. The room was filled with disgusting toilet water on the ground. I requested to be moved to a new room. They didn't have any so I had to stay in the dirty wet room that night. The new room when I checked in had hair all over the shower. GROSS. Unfortunately I had to request a new room AGAIN. They again did not have any other rooms (even though it said they did have availability online!) so they made me stay in the new dirty room which also had stains on the bed sheets. When I called the manager and explained the situation, he literally said he did not care. The two associates that helped me were Carlton and Ms Davis. They further agitated the situation by discriminating against my medical alert service dog. I will also be filing an ADA grievance This room was booked by one of my family members. Perhaps if it had been booked by me under my account and high status with Marriott, I would have been treated better.
New hotel, convenient location & professional staff
Reviewed 28 January, 2021
I stayed at this property for two nights and it was a pretty good stay, To start front desk staff were very friendly upon checking in and I was able to check in a bit early after a long flight. The rooms are a normal size and they offer a nice view of the shopping area. I needed more towels and water and the friendly housekeeping staff was so friendly and got me what I needed right away.
I had a small issue at night as the heat didn’t work as well as I would like but the hotel addressed my issue in a professional manner.
Overall I would return to this property if I need to stay in the Cleveland area again.
A big plus is the free parking in the covered garage especially when it’s cold and snowing and coffee in the morning!