This hotel is located close to the International Drive outlet shopping centre in Orlando. The hotel is located just a short driving distance away from the main attractions that this wonderful area has to offer.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 1546 reviews
Hotel is closed!!!!!
All booking websites and the hotels website itself is open for bookings. But we just got here after booking days ago and hotel is closed. Now can not get a hold of anyone for refund. They should at least give the travel companies a heads up about this AND a notice on their website.
BUG INFESTED, DIRTY, SMELLY, DAMP.
Please Please Please stay away from this BUG INFESTED hotel, don`t say you were not told, other guest who read about this hotel and still booked later regretted it 100%. DON`T BELIEVE ME?...please see other write ups....is every other complaint by a customer WRONG?...of course not. The rooms were bug infested, smelly, dirty and damp, my wife was bitten so badly on the first night she had to go to Walgreens for treatment, I myself had a bite so bad it got infected and PUSS was oozing out of it, but of course the stupid staff, who always said "sorry no speak da English" did absolutely NOTHING about it, all you got was Manyana Manyana. They also forget to tell you that EVERYTHING IS CHARGABLE, they advertise it is all FREE it is not, you are charged $9.00 a day for everything including heating the pool in winter, and your there in the summer. My wife was chased by two massive raccoons and all the staff said was "they are not ours"...well blow me down numb nuts, I didnt expect you to keep raccoons as pets especially when they are 100% RABIES carriers and they have the run of the place, we saw them on two of the balcony`s ripping the bins opens on several occasions. So please please please stay away from this dive of a hotel...oh, and one other thing, if you do make a complaint they will say they have a "certificate" from the health and safety but its ALWAYS dated AFTER you have been, you know, when they have had time to "BLITZ" the place...AGAIN. I would have given it a minus 100 if I could have, it was that bad.
The hotel has horrible services as shuttles buses always delayed (sometimes more than 1 hour...) and bad combinations, "Continental breakfast" (I don´t know from which continent, probably third word) with almost nothing, common areas not so clean... and if you want to laugh, ask for the climated pool... They force you to pay an extra fee for these horrible services of 9$ per night; otherwise they block your access to your room (which you already paid). The standard reply in reception when you ask for some explanation about any of these issues is "sorry we don´t know, there´s nothing we can do..." There are many other hotels in the area... try to find a better option.
Good price, decent hotel, and good location. But just too many negatives.
Let me list the issues, in no particular order. 1. The front desk person (Jack) was somewhat disengaged and slightly combative. For example, when I told Jack that I was not told about the 9 dollar resort fee, he responded with complete disinterest. 2. I get that this is Florida, but still, there were bugs, including cockroaches, in the room. 3. There was a 9 dollar resort fee that I could not find on snap travel when I made my reservation. 4. Eggs but no sausage, bacon, or ham at the breakfast bar. 5. One day the orange juice was out of order on the juice machine, and no effort was made to correct the problem (e.g. Maintenance there to fix it, put orange juice in pitchers). 6. Road construction that makes it hard to get in and out of the location. 7. No outside trash receptacles in the hotel room area. 8. Overall, staff is not particularly friendly. D on customer service. 9. Breakfast area is not nearly large enough to accommodate the number of people having breakfast. Long lines, crowded, and no tables to sit at. For a supposed 3 star hotel this place was a true disappointment.
Do not expect clean, comfortable or courtesy
We were assigned room 103. We noticed loud construction noises coming from the next room when we checked in at 3pm, but we thought they would stop at a reasonable hour. They did not. We phoned the front desk at 9pm - they said they would address, but did not. The noise continued - I called at 11pm - they sent someone who stopped the workers, but they started up at 11:47, and continued thru the night. We got no apologies when we complained the next morning, but did give us a different room for our second night’s stay. Stay tuned....