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Opinión escrita el 11 de Julio de 2021
I have traveled across the country this summer, and this place was hands down one of the BEST experiences I've had at a hotel post-covid! The facility was clean and well-kept. It smelled fresh upon entering each and every time! The breakfast was Egg-cellent! Loved the fresh pancakes! The rooms were clean and the beds and pillows were comfy. The staff was very friendly and accommodating. I will DEFINITELY be staying here when visiting Palestine moving forward!
Opinión escrita el 2 de Enero de 2021
Great staff! Was very friendly and helpful, also the breakfast items were great choices. Beds and room was very clean, showers worked great! All while providing great social distancing and being in compliance with state code for COVID-19.
Opinión escrita el 26 de Octubre de 2020
My wife and I and another couple visited Palestine for the first time this last weekend. We decided to book this HIE because we've always had good experiences with this brand in other cities. We were not disappointed!! The location was about a 5 minute drive to the old and new Downtown areas. (There really aren't any closer hotels that we saw.) This hotel is very clean and looks pretty new. Beds were comfortable and our room was perfect. We had requested two rooms in a quiet area. We got rooms 301 and 303, right at the end of the third floor. We didn't hear a peep from any other rooms or people walking in the hall. Because of the pandemic they gave us a menu to choose what we wanted for our to-go breakfast the following morning. The sausage biscuits were excellent. Those, along with bananas, muffins, bagels, yogurt, and oatmeal made for a nice start to our day. Every worker we encountered treated us in a friendly, professional manner. We wanted to sit outside in the pool/patio area on Saturday evening. Since it was cool out, we asked the gentleman at the front desk if we could use the fire pit table. He came out and lit it so we were able to enjoy a couple hours of relaxing with our friends and listening to music. We had a great night! COVID restrictions were followed and we never felt unsafe. We'll book again if we ever make it back to the area.
Opinión escrita el 18 de Octubre de 2020
The accommodated the room request; the front desk was very helpful providing bowls; cups, sweetener and creamer for coffee; trash bags for room trash containers; the grab and go breakfast list was quite varied and had many selections; the room and bathroom were clean; the ethernet and WiFi work well.
No consideration for diabetics or pre-diabetics with all the sugary cereals and pastries and starchy biscuits, and sugary, flavored oatmeal; why no plain, unflavored oatmeal; why no eggs; why couldn't HIE make eggs and meats and serve them in containers? CDC, health departments, and COVID have nothing to
do with preparing oatmeal, eggs, or meats that can be put out buffet style; cooks can wear gloves; restaurants, cafes, and diners are now preparing meals and there is no reason why the hotel cannot do the same thing; the hotel can provide gloves for guest use and people know to distance getting these hot items and can eat in their rooms; COVID is being used as an excuse. The a/c has to be set to a low temperature to have it run enough to keep the room cool enough; there is no continuous fan setting to maintain room cool feeling; no towel bars to hang up towels and washrags to dry overnight; there is a wide open wall next to shower that could be used for towel bars.
Opinión escrita el 19 de Enero de 2020
The staff went above and beyond for me. I cannot put it into words how amazing my stay was. A huge thumbs up to the general manager and assistant manager on running this place the way that they do, DO NOT CHANGE A THING.