First hotel I have stayed at in Greece that I wouldnt go back to
Reviewed 21 September, 2021
Firstly this hotel is classed as a 5star hotel but it really isn't. There are some good points and bad points to it so will list and explain below.
The Spa there is lovely and the women who work there are very professional and give amazing massages. We went twice and really enjoyed them.
The hotel it's self is beautiful. The building, the art work and the pools are amazing. Who ever designed the hotel knew exactly what they were doing.
The wifi was strong through out
The cleaners came every 2 days and seemed friendly from what we saw of them.
Each night the food was the same, maybe a couple items changed. There seemed to be an excess of burgers that got put in a massive pot each night and also Wontons which were dry. The food on Thursday and Friday was nice but then onwards was pretty meh. There was no theme to each night and just a selection of random food which felt like as it was coming close to end of season they wanted to get rid of it. Also barley any fish at all anywhere. Also for breakfast they have multiple coffee machines around the food hall but only had 2 plugged in so the queue for them was always big.
Rude waiter- Most staff there seemed fine even though at the dinner service appeared over worked. One night there was a mix up with our drinks which was fine we just spoke to the lady and assumed she was going to get our order. Instead the waiter who took our original order came over guns blazing and telling us we are lying and he didn't make a mistake. He spoke to us like we were children at school telling us off. We were both in shock as it was so uncalled for. Anyway he went to get our right order for us and when he came back with the bill chucked it at us on the table. He is about 25, blonde hair , always has shirt untucked at back and covers table 41 in the evenings. Honestly this man had some anger issues.
If you require washing done then take washing powder with you as they charge 20 euros per small carrier bag. We took 2 carrier bags with us and they said it was 20 euros a bag so we just advised that's expensive but can they only wash one bag instead of both. They said that is fine and took our details. We went back 24 hours later to collect and they said they hadn't done it (for what reason I don't know) and then said we can do it our selves. In the long run I suppose that isn't too bad as they have onsite washing machines you pay 2euro for a token and we fit it all in one wash. Just a little frustrating as if they told us 24 hours before we would then have had clean clothes.
The Tv in the room was very big and new but had only one English channel which was BBC news so not much to watch. I know it's not overly important but they had loads of other channels in other languages.
Overall the hotel it's self was stunning and we had room 611 with its own private pool over looking the main pool and the sea in the background- This felt 5 star. Unfortunately the food and staff friendliness really wasn't what you'd expect from 5 star. I think who ever is running this hotel is relying too much on the facilities rather than what it has to offer.
We would not stay again
Don’t listen to the negative Nancys on here.
Reviewed 19 September, 2021
Let me just begin and say all the recent bad reviews here are unjustified and bordering on being totally false.
To confirm - cocktails are included in the all inclusive and they are mixed perfectly fine.
All inclusive is great and you get the same food
as everyone else. Except you don’t have to pay at the end. Every night is something new and it is constantly restocked and fresh. This isn’t your normal chips and burger all inclusive.
The so called “weak” beer you are served as part of all inclusive is Carlsberg. So if you think that is weak or rubbish, the issue isn’t the beer I can tell you that.
The wine is all local and great. Again if you don’t like Greek wine don’t go to Greece.
The staff are lovely. Yes when the bar is busy you do have to wait…. but I mean what bar do you not have to wait at??? That’s totally normal?!? And it isn’t due to lack of service.
The rooms are huge, comfortable and clean. Again it is true they are cleaned only every other day… but this is common practice across the world. Saving on water and conserving the need to have staff going round every day, how dirty does your room get that that poses a problem?
I genuinely have no complaints about this RESORT. it is beautiful and so are the attentive staff.
My husband and I have been around the world and I don’t usually do short haul holidays but with the recent pandemic (which some of these reviewers seem to have forgotten) we wanted to DO something closer to home. And I tell you now I will be back.
Definitely five star hotel and definitely a 10 out of 10 experience.
Don't waste your money here
Reviewed 19 September, 2021
You don't get any info on arrival about amenities. So you basically have to rely on the booking details and then you realise after walking around the 'resort' (I use that in the loosest sense of the word because quite frankly it is not a resort), that there are NO amenities to speak of...(no entertainment, multiple bars and restaurants closed, no animation team for the kids, dated films thrown by a projector onto a weird shaped screen that nobody really wants to watch, games room that also passes as the sauna). Pretty much half of the things listed on the TUI website virtually non-existent...and you have just spent have a fortune on a 10 day holiday expecting these things, you get that sinking feeling in your stomach that it's NOT going to be quite the luxury all-inclusive holiday you were hoping for. Instead you are interogated for your room number and package, whenever you try and track down a waiter for a drink at dinner time (why dont they just issue arm bands?), in fact even if you do track one down they'll tell you they'll be with you in a monent and then disappear never to return...and then you hear the smash of plates from the same guy who said he would come but decided on more important things like clearing tables and dropping things. So after the 2nd or 3rd attempt at ordering from someone else, only for then to say they'll call someone, you drop by the bar service station after finishing your food, and then you dont see your drink unless you physically demand it. It's basically like an arm wrestle to get a drink at dinner time, and we drink mostly water, coke and the odd beer here and there! So you end up going through dinner, already thirsty, feeling absolutely parched...so you decide to have a drink after dinner, and you realise there is a 30 minute queue for drinks at the only operating drinks bar. With exclusive live coverage of fires on the mainland on the big screen. No sports, Olympics or Lions Tour, just fires. Every day, day in, day out. How do you tell your kids that this is the holiday you promised them? That aside, even after we decided to buy our own water because you have to pay for bottled water, we booked all inclusive hoping to have a few cocktails, but really, after one sip of these vile drinks it put us off drinking any more. My wife, who loves cocktails flatly refused to drink them after Day 2. So we tried beer and wine, and again, absolutely disgusting stuff. Ok, so drinks are a problem. I think I was probably the thirstiest I have ever been on a holiday and this has to go down as one of the most appalling 5 star stays I have ever experienced, and if you look at my reviews, that is some mean feat to achieve. There are literally better 2 star places on the island. Literally this hotel is the worst 5 star hotel I have ever stayed in worldwide. And it's not just service and drinks that the hotel fails dismally in, it's basic stuff like housekeeping. But to be fair it's not the actual housekeeping that is the problem, the housekeepers do an excellent job, as do I am sure everyone, it's just that they dont actually visit your room much to clean it - maybe because they just dont have time? Who knows. If you love wallowing in a filthy hotel room (particularly if you have kids who like to actually go to the toilet more than once a day) - then you are going to LOVE this hotel. The balcony was coated in a layer of grime, perhaps maybe giving the rooms a good air out before people are checked in would be useful, I actually wrote the word 'Clean Me' on the glass and it remained pretty much until we left! We asked for our room to be cleaned every 2 days, in fact I have a signed contract stating this requirement, however it was cleaned just twice in 10 days. On day 3 and day 5, after which they actually stopped cleaning altogether, we ran out of toilet paper multiple times, we had no toilet paper for 3 DAYS. Calling housekeeping or reception is an exercise in futility. They just say 'we'll send someone up' and they never materialise. I'll never forget having to track down some bog roll in the public areas.
Maybe this hotel was good in it's heyday, but sadly this is not a 5 star hotel at the moment. Serious work needs to be done to improve Service (critical), Quality (of drinks), Amenities (activities and convenience) and Hygiene (more regular housekeeping). So for that I give it 1 star.
If there are staff shortages then they should not accept so many customers and keep lower capacity, even increasing prices as long as the quality is 5 star, simple really. And perhaps improve the quality of all inclusive drinks and food convenience (hot snacks and ice creams). Take a look at the H10 model. When you are dying for a drink and they give you a tiny dinky little plastic cup of flat coke then you know you have just wasted your money on all inclusive. When you are in the restaurant and the only people getting served are Half Board you know there is a BIG PROBLEM here.
Otherwise the design of the hotel is stunning, a bit far away from anything so you'll need a car and you need to book one at the airport because the local car rentals are a rip-off, there's a lovely red sand beach 'Xi Beach' close by where you can do water sports and actually buy a drink at the many bars without waiting too long at all, and there were some positives, just outweighed by all the negatives really. It's a 'no' from us sadly.
Great Holiday at Appolonion Asterias Resort & Spa
Reviewed 12 September, 2021
We have just returned from yet another great holiday at the Appolonion at Xi Beach Lixouri. This was our third visit to the hotel and we loved it just as much as our first and second. The hotel was well prepared for all Covid safety measures including masks and gloves for use in the restaurant and sanitizers on every table. Antonis and his staff ensured everyone was looked after in the restaurant.
A big thank you to Costas who provided me with honey and lemon when I was taken ill with a throat and chest infection and looked after us each day in both the restaurant and the Pergola bar ... as well as ensuring that the daily film showing started on time in the outside cinema.
Nothing was too much trouble for any of the staff including our cleaner and the reception staff.
We would highly recommend this hotel so much so that we have already booked for next year.
Thank you everyone
Andrew & Debbie Castle
Fabulous Hotel and great Staff
Reviewed 12 September, 2021
Clean, safe, and well-maintained Hotel, even near the end of the Season. Kindly and friendly staff. Great Management. Placed near the quiet and healthy beach of Xi. Superb view of the bay from my Room near the central Pool. Absolutely recommend