Calificación por los huéspedes
Calificación de Viajeros
Perfil del Viajero
Resumen de puntajes
Calidad del sueño
plan parejas..sin mucho servicio
Opinión escrita el 13 de Decembre de 2013
Es un hotel pequeño, muy lindo..definitivamente colonial. Las habitaciones son muy lindas y cómodas, el jacuzzi, la piscina, todo muy romántico, los planes del spa, muy buenos; sin embargo a partir de las 10:30 ya no hay room service, el restaurante está cerrado (aunque es muy tipico de la zona).
Llegamos en la noche despues de las 11 y ya no había quien nos ayudara con las maletas, las reservas no aparecían...y el servicio de las recepcionistas, bastante regular.
El menú del restaurante muy básico pero rico.
Hotel con encanto a buen precio
Opinión escrita el 2 de Agosto de 2010
Hemos estado en julio. La piscina estaba fenomenal rodeada de palmeras. Con tumbonas y camas balinesas. Lo malo es que no hay socorrista. Lo bueno es que la piscina abre 24hs. También tiene jacuzzi al aire libre, una delicia.
La habitación de estilo colonial cool, muy confortables, con baños amplios, con secador de pelo.
Además de caja fuerte.
La cama doble es amplia.
También tienes un mini bar en la habitación con multitud de botellas de alcohol para hacerte tus propios cocktails. En la mini nevera encuentras refrescos.
Además de una selección de aperitivos y un kit para "noches salvajes".
Un hotel muy romántico
nice but not a RESORT
Opinión escrita el 15 de Julio de 2021
I was so excited to stay in this boutique hotel. Was greeted friendly upon arrival, asked for a complimentary upgrade but was denied even though they were mostly empty - but that was fine, not everyone grants them. Brittany did however show me personally the choice of rooms that I was able to have and was pleased. The room was very nice and a big bathroom! Amenities were nice. The pool was nice, though it did need to be skimmed, quite a few bugs! I also forgot my phone charger and the rooms are not equipped with USB plugs to bring in a car charger and they very graciously let me borrow a charger they found.
Now onto why they only get 3 stars - They definitely DO NOT deserve a $45.00 a day resort fee! While it is a nice property, there is nothing that reminds me of a "resort" In the pool area you have to find your own towels and if you need extra, you have to grab from other lounge chairs. I was never greeted at the pool, nor offered a beverage ( a young kid did bring me a plastic cup of water) or even offered a food menu. The spa IS NOT a spa! it only has rooms for massages - there is NO steam or sauna, how is it considered a spa? What did I pay $45.00 a day for, that's what I'm asking???
Also, $35.00 a day to keep my car parked?? They force you to use "Valet" even though every spot in front of the hotel is empty. I never even used my car the 2 1/5 days i was there - lol and then they tax you on that.
Then there is the only restaurant on property. again, how is this a resort with 1 restaurant? anyway, the first night I was there the restaurant was empty, with only 1 party. I had a very simple to go order and when I brought it up to my room, it was wrong. I called down and they said that they would have someone come and take it away, NO APOLOGIES, NO, can I get you something else? just, we will take it off your bill - they left me hungry:(
The fan in the room is very loud to add to what the other reviewers r saying!
I did enjoy myself, but for the nickle and dimeing that they did - it wasn't worth it! Go and stay at a real resort a pay the same price.
Everyone at the front desk is very nice and friendly.
A complete delight and respite!
Opinión escrita el 7 de Julio de 2021
What a relief! An amazing oasis found after having to vacate another area property due to issues - we checked in at 9 pm and we were so warmly greeted that it totally changed what had been a frustrating day into a delight. The entire staff here is incredible - friendly, smiling, and clearly are setting the tone for an upscale boutique experience. We decided to extend our stay and have enjoyed every second. The restaurant is awesome, the serivce at the pool (despite the triple digit temps) was delightful, and the guests are upscale yet non-pretentious. The renovations are very nice, and there are only two or three things that I see that can be improved, one is the necessity to upgrade to smart TVs for those super hot afternoons when one needs a break from the heat, and also the pool needs to be skimmed a few times a day, as well as vaccumed each and every morning. They are just a few details away from perfection, and I know that it's coming and I look forward to watching this hotel take off. After years in this industry, I know a winner when I see one. Bravo, team. Bravo. I will be here frequently.
Impressive Property, Disappointing Visit
Opinión escrita el 2 de Julio de 2021
We had visited the Colony Palms four times under its previous ownership, and always enjoyed our stay. While the property showed some wear and tear, the staff was incredibly attentive, and we always left our visits feeling very well taken care of.
The hotel was purchased by a new owner and completely remodeled over 2020, and we decided to book a visit mid-week to avoid any crowds before the 4th of July.
The Good: We called in advance for an early check-in, and not only were they able to accommodate us, but we were upgraded to a deluxe king room. The rooms have really high-end amenities (Le Labo, Frette). The pool deck has been totally redone, with tons of ample shade and four individual daybeds. Our interactions with the front desk staff were lovely, and they were very kind. The hotel is now also adults only, which is great if you want some quality pool time without kids present.
The Bad: There's now a $35 parking free per day, which used to be free. While I do appreciate that the hotel has electric chargers and was able to charge my car, $35/day feels exorbitant. While the rooms are beautiful, the air conditioning and fan in the room were incredibly noisy (to the point that we were woken up multiple times during the night). While the day beds by the pool look great (love the palm print), there is only a long bolster pillow, which makes reading or lounging difficult. It would have been much nicer reading propped up! We eventually switched to lounge chairs.
The Ugly: The service by the pool was hugely disappointing. While there were two servers, Israel and Rooke, who did a great job and were very attentive, everyone else was not. During our previous stays, waitstaff circulated the pool deck, gave us menus, and kept making sure we had plenty of water and fresh drinks. On this trip, we had to order each meal and drink at the outside bar instead of having anyone check on us. Water was rarely refreshed (it was 108 degrees both days), and used cups/plates sat outside in the sun for hours, which was disgusting. The lack of attentive service is definitely to the hotel's detriment - if waitstaff had checked on customers outside more often, we would have spent lot more money on food and drink. There was a three hour period were no one came out to check on any of the guests by the pool (this was mid-day), and we heard other guests complaining too. The resort charge per person is $45/day, and for that, you want to see the pool area cleaned and refreshed fairly often.
Due to COVID, QR codes are available on the back of your room key holder to scan menus instead of using physical menus, but I wish that these codes were also on the side tables in between the pool chairs. The food is just okay, but very overpriced for the quality. An order of shrimp tacos is $18 - three tacos per order, and only one shrimp per taco! We were curious about trying the burger, but $30 for a burger without fries seems very expensive. We didn't see a single person order one during our whole stay. While the hotel offers complimentary coffee service in the mornings, on the first day of our stay, there was no milk and no drink stirrers. The second day, proper coffee service was laid out (stirrers, milk, and sugar included).
I'm so sad that the hotel doesn't have the same friendly poolside service it used to. As much as I enjoy the sophisticated and stylish remodel, I'd rather have attentive waitstaff and great food. We missed the fish tacos and Rio Ritas, but most importantly, we missed the feeling of being taken care of. This was our anniversary spot for many years, and I don't think we'll be back.