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Opinión escrita el 1 de Octubre de 2010
Las habitaciones estan regular , pero la parte del Servicio fatallllll, y mi queja viene de que como que no tenian personal y se me demoraron en darme el servicio, me atendió un Señor llamado Ruben que me trato muy mal, y para pedir disculpas sobre la actitud del personal se me acerco un señor llamado william que en vez de darme respuesta se puso a darme un discurso que a mi no me interesaba.
la comida estaba buena.
pero el personal de recepcion estaban en otro mundo no tienen seguridad de respuesta,
que pereza de hotel el servicio en todos los aspectos es FATAL
I gave them every chance
Opinión escrita el 15 de Julio de 2021
So, this hotel has been largely rebuilt since the hurricane of 2018. I came here on business. Because of the renovation, there's a lot that's new to the hotel. However, my experience was very lackluster. I arrived late on a Monday night and checked in. The front desk person was great. Got right to my room and it was...damp. These wall-based AC units have a hard time not imparting a great deal of moisture to the room. Given that they basically rebuilt the hotel, no idea why they didn't use central AC, but they didn't. So let this be an allergy warning to all those out there. In addition, there is no daily cleaning service. On Wednesday, 2.5 days into my stay, I asked for clean towels and trash service as I had been eating delivery most days. I was abruptly told that housekeeping doesn't do such deliveries after 2pm. The next day, I found a housekeeper and again asked for towels and trash service and headed out for meetings. When I returned, there was a bag with a few towels hanging on the door handle. I called the front desk and let them know they should pick up the dirty linens and take care of a growing pile of trash in the room. I was assured that the Housekeeping manager was still on property and they apologized for the lack of service. Nothing was done, no contact from the housekeeping manager. Businesses crave feedback and constantly say, "If you had only advised us of problems during your stay, we could have remedied them." I gave them three chances to correct problems and they failed each time.
- Wifi is dreadfully slow - speedtest clocked it at 2mbps initially - top download speed was 4.6mbps - I got 20mbps through my phone
- Water pressure is lacking
- As a result of no room turnover, there was no refill of coffee for the room
SUPERB LIVE PIANO
Opinión escrita el 3 de Junio de 2021
LIVE PIANO at the 'Chances Bar & Grill' located inside the hotel lobby.
EXCELLENT instrumentalist. Made for an enjoyable experience. This guy plays with PASSION.
First Review in a Year
Opinión escrita el 8 de Abril de 2021
After complaining about the noise, I got the excuse it was spring break and there’s not much they could do about. Obviously, the staff is apathetic about a guest’s need to get sleep. I found it strange that I was in a room with 2 beds and 1 set of bath linens. The room was a standard room, nothing impressive (could use some updating). The checkin was quick and efficient. The room was clean. The hotel is a long distance from the airport. The bar/restaurant had a full bar and a decent menu. I hope you enjoy your stay.
1 night stay after long drive
Opinión escrita el 21 de Agosto de 2020
Husband and I were driving to PCB and had originally planned to split the drive into 2 days. Our drive went so smoothly we just decided to just keep on going and our condo wouldn’t be ready until 4pm the best day so I booked this holiday inn on my phone about an hour before we got there, quick and simple process. Arrived at around 8:30pm, hotel is very pretty and room was very comfortable.
Best part to us after being in the car all day was that the restaurant and bar are open until 10pm, so after throwing our stuff in our room we ran straight down to eat and get a few drinks. I was a little worried the food wouldn’t be great, but the food was fantastic! Staff was very friendly as well, we went to bed very happy we had decided to stay here.