Reviewed 6 March, 2020
First time we have faced something like that . We were completely shocked .
We have arrived at 8 am. Reception no one greeted u. We have asked for early check in and we knew we need to pay extra . We have no issue about that . The Russian guy was in the reception with one more old man( employee of the hotel as well) both of the first of all even did not greeted u. Second when we asked for the early check in if possible , he replied very Rude , with the smile : NO. After we asked where we can leave bag then at least : he did not moved from the chair and showed with the finger : THERE. We have asked after where we can change the clothes after a long trip: with another finger he said : THERE. We thought okey. Maybe we assume he is quite rude but he is not . Hovewer he was seating and doing nothing and not even trying to help us . We have asked for the manager on duty , his mail and name of he is not available now . The Russian reception replied : I don’t know , I can’t give name and can’t give mail. Which was shocking to us. Hotel is not bad but still diferent from photos in booking , however with this service we were completely shocked
Our room was a disgrace, plus no heat the last night!
Reviewed 28 January, 2020
Before we placed a review of their Hotel Kleber on Trip Advisor, we wanted to give them the opportunity to respond to what became a very disappointing stay in Room 602. We are were hoping they could renew our faith in their hospitality for our future visits to Paris. This was a 5 night stay. here is my letter. I never received a response.
By Wednesday we realized this room looked nothing like the ones we saw on your site. “Newly Renovated” could never be part of the description. This room is an insult to anyone you put in it. From the door handle that is loosely secured, to the mildew and discoloration in the shower stall. The bathroom sink did not drain in a timely fashion. The shower hose was broken, and no way would we let water pour down from the top shower head as it, too, was filthy.
Bed linens were never tightened or straightened. The pillows were fluffed, and the top cover flattened. As we than made our own beds, we realized the extra bed under mine was covered in dust, as was the floor. This was not one season of dust….this was years of dust! This room had not been thoroughly cleaned in quite some time.
Too many towels should have been discarded a long time before we arrived. They were frayed and thread bare. For whatever reason, there was great generosity in leaving too many bottles of shampoo, lotion and bath wash, and shower caps. Too many than we could use, cluttering the sink area. We left them on the sink.
Our last night, we realized we were not getting any heat in the room, just cold air. An electric radiator was there and plugged in. Upon inspection, and after removing someone else’s old dirty sock from it, we realized it was covered in so much dust, it could be a fire hazard, besides sitting directly on a wood floor. We kept our winter coats around us, and went to bed. At 12:30 AM, I was still awake, and I knew we could not last the whole night in this cold room. I got dressed and went to the lobby. After numerous calls of “Hello,” the night worker showed up. I told him the problem, and he immediately went to a panel and pushed a button. He said the heat was turned off, and the room thermostat was not working. I never slept that night. We had to leave at 5 AM for our flight.
I find it hard to believe, this was the experience you want for your guests. The price certainly did not reflect what we were given. I feel you deserve a chance to rectify this situation, before I advise Trip Advisor. Please consider refunding one night’s fee to our account, and hopefully you will “Renovate” this room.
Charming boutique hotel in perfect location
Reviewed 30 December, 2019
This is a wonderful little hotel with easy access to the Champs Elysee, the Eiffel Tower, lots of restaurants in one of the poshest neighborhoods in Paris. The decor is French country style. The bathrooms have great showers. The mattresses are firm and the bedding very cosy. The buffet breakfast includes eggs, sausage, wonderful breakfast pastries, crepes, cheeses, and fruit.
Dated, overpriced and falsely advertised
Reviewed 3 November, 2019
Stay elsewhere people! The most Disgusting place I have ever stayed. We paid 400 dollars for one night and thought we would treat ourselves with wonderful hotel and experience... boy I was so wrong. Upon arrival the male receptionist was very cold and rude and there is not even a single sign of nice hotel just from the beginning, might as well we’re checking into a budget hostel. The bathroom was total disaster. I understand its an old historic building and all but i expected better than dirty shower, falling apart closet and those towels were rugged ancient and yellow.
Hotel in the 16th
Reviewed 8 October, 2019
This is a pleasant, old fashioned hotel (still has numbered room keys with maroon pom-poms). Very clean, spacious room with a parquet floor (unusual) adding to the vintage vibe - large bathroom, huge antique porcelain sink, good products; towels a little tired but still functional. Excellent multi directional capacious shower. Two wardrobes, large flatscreen tv. though hardly any English language stations. Soundproofing not the best, especially noise coming through the door from the landing. Reception staff pleasant and helpful. Good bed, slept well. Stayed Saturday night, €144,79 including taxes de séjour, through Booking.com