Reviewed 6 February, 2020
Such a bad experience with this hotel. The room was small and dirty. The bathroom was full of mold and the shower didn’t work appropriately
The hotel staff was not friendly at all.
To avoid when visiting Paris!
LITTLE DIRTY ROOM
Reviewed 6 February, 2020
Normally I don't write reviews, but now I make an exception because I had the worst experience.
The hotel didn't matched with my expectations. It was very dirty and the smell in the hotel was so bad. When we arrived the ground of the hall was full of dirty laundry. The room was super small, dated and just not cleaned at all. There was dust everywhere and in the bathroom there was mold. The shower didn't work, after showering 2 minutes the bathroom was full of water. When asking the hotel staff for a solution, they just gave us towels to clean it ourselves.
There is also a lot of noise and you hear the metro passing by. We are also very happy that we didn't book the breakfast as it looked very sad.
Last but not least, we booked a parking spot for the duration of our stay. The last day they wanted us to leave early in the morning, so we could not enjoy another day in Paris. So we had to search for another parking spot ourselves.
The service is really bad!
So when looking for a hotel in Paris, keep searching!
Would have been a good review if it weren’t for the general manager of the hotel!
Reviewed 4 February, 2020
On a positive note, the hotel (albeit basic) was clean and the bed was comfortable. Great Nespresso coffee machine in the room, and the continental breakfast was nice. The location was good as you were close to two metro stations which were well connected into central Paris.
Sadly there are a few negatives. The first being the shower didn’t work very well, pressure kept on dropping and so did the temperature so my husband had two tepid/cold showers both mornings during our stay. Secondly, whilst we ate in a lovely restaurant not far from the hotel along the riverbank, the neighbourhood surrounding the hotel was very rough and not overly safe, there was a huge volume of homeless/drunk/drugged up people just hanging around, and made both myself and my husband very uncomfortable. Finally, the biggest negative of them all, the owner/general manager of the hotel. So to put this into context, my husband had booked the hotel as a birthday present for me and he had asked in advance if the hotel could do anything nice for me as a birthday present, they offered us breakfast for one of the mornings we were staying over (which we gladly accepted as it set us up nicely for the day ahead of sight seeing). When we arrived at the hotel the night time receptionist mentioned that breakfast was included which led to us thinking that the hotel had decided to give us breakfast both mornings instead of just the one. As a precautionary measure, both mornings we double checked with the staff at breakfast if we were allowed to take breakfast and they said yes. Upon checkout, the General Manager wanted to charge us for both mornings of breakfast and denied that he had offered us at least one free breakfast. My husband then had to prove it to him by showing the email conversation which confirmed that breakfast was included for the first morning. What happened then is what I can only describe as a very very very aggressive french man shouting profusely at my husband when he queried why we had to pay for any of the breakfasts as his colleague had told us it was included. In the end he wouldn’t accept our money and basically threw us out of the hotel! Not a great start to our last day of our holiday! Safe to say we won’t be returning to that hotel, had the GM actually been calmer and nicer to us, this would have been a completely different review.
I wouldn’t recommend staying at this hotel, (unless you want to be shouted at by an angry french man!)
Reviewed 9 December, 2019
Stayed here last week for a night with my partner and my four year old son after a trip to Disneyland Paris. We picked the hotel due to it's location near the train station and we wanted to take my son to see Paris.
Our room was very narrow for three people but spacious enough, however it felt like it was half finished. There was a blind missing from one of the bathroom windows (with glue across the top of the window as though it had been ripped off and not fixed), there was no door on the shower room, the hairdryer was half melted and did not look safe to use and the duvet was missing from my son's bed. When we reported the duvet being missing, the receptionist quickly rectified this and was very helpful. The water in the shower was freezing cold, when I told the receptionist about this not warming up he told me to run it for a long time before getting in. The shower ran for 5-10 minutes and was lukewarm at best.
Breakfast was nice however was quite limited. There is free Nespresso coffee at breakfast and also Nespresso coffee machines in the rooms, which is probably the only positive I have regarding this stay.
We had paid for our room on arrival, when we had arrived it was late at night. On check out we were told we had not paid. We explained we had paid on arrival and my partner showed the receptionist his bank statement where the money had been taken from by the hotel. The receptionist told us it was a mistake and we would need to pay again. My partner went up to the room to try to find the receipt from the evening before and the receptionist and another member of hotel staff stood in front of me and my son shaking their heads and speaking in French (which we clearly did not understand) whilst staring at us. My partner returned and asked if they would call the person who had been on shift the night before. He confirmed we had in fact paid and they gave us a brief apology over this. Although they have apologised and I understand people make mistakes, the receptionist's attitude regarding this was awful.
This is not somewhere we would stay again when visiting Paris.
Reviewed 27 November, 2019
Is a nice hotel, transport to arrive to the hotel and go to the center of Paris is easy. Lovely place and the young man in the reception was very kind.
I could leave my luggage in the morning before to the check in was so useful to walk around Paris.