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Overpriced tiny room
Opinión escrita el 2 de Agosto de 2021
$400 per night seems like a lot for a small, old room. No housekeeping, no valet, no water or other amenities. Its only salvation is a nice beachfront location; although our room was not on the water side. Tiny bathroom with outdated fixtures and no room for toiletries, etc. This was the cheapest room they had. We forgot a jacket there, and they wanted to charge us for returning it. We will not return there.
Disappointment - Avoid Pacific Prime!!!
Opinión escrita el 31 de Julio de 2021
It's a huge disappointment to write a really negative review and I struggled with this. However there were just too many problems, missed opportunities and several times we were given wrong information. We stayed Monday July 19th
Check in was OK but busy, when we got to our room is wasn't sure I would even stay. We had room 113 which was a ground floor room directly opposite the lobby doors. I was concerned about noise. As we entered the room it was very dark and not very appealing. Heavy blackout drapes limited the light in the room, we later discovered why!!!
We booked and "ocean view room" that was to be facing the water. However we had ZERO privacy. There is a very popular boardwalk just 15 feet from your room, so you could NEVER have the curtain open or the lights on, otherwise you were on display to everyone walking past. We were stay only for one night so we decided managed. Frustrating from the start. The hotel appeared to be very busy with lots of families.
At check in I inquired about dinner in Pacific Prime. I was told they might not have room for us. An hour later I wandered by the patio and was greeted warmly and asked where I wanted to sit. I said I was just looking around for now and I'd be back in an hours for dinner for 2 of us. So 45 minutes later when I went back we were told NO space on the patio. What a surprise.
The hostess said she would try and see if we could be accommodated inside but spaces was very limited and they were busy. This was at 5:55pm on a Monday evening WOW. Very unwelcoming.
We were seated inside at a table for 2 beside a wall and window. There were only 3 other tables occupied at this time and 1 was a group of 8. Oh well.
We ordered and I waited 20 minutes to get my drink from the bar because the bartender was delivering room service. We then waited 55 minutes to get our meals. We asked our server 3 times how much longer will it be and each time we were told just a few more minutes. Finally having waited 50 minutes we asked for the manager. When the manager arrived he asked what the problem was and we explained we've been waiting far too long. He was sooo condescending and smug and replied "I can look up exactly when your food was ordered." So this is probably NOT the way to treat to hungry and angry guests.
We later complained to the front desk clerk who was the only apologetic person and promised to the let manager know at it. I cannot believe we were not given an apology or offered a complimentary drink or dessert by anyone in the restaurant. Ever worse we were planning on having the breakfast buffet but decided we'd cut our losses and go to McDonalds up the road.
Based on these experience we would NEVER stay here again. I cannot even recommend it to clients.
Opinión escrita el 21 de Julio de 2021
Family of 2 adults/2 kids stayed in an ocean view 1 bedroom suite, was awesome being on the ground floor as we were steps away from the beach and boardwalk, but a little disconcerting when the yoga class took place right outside our window and when the gardeners were working!
Spotlessly clean, kitchen had everything we could have wanted, sofa bed was made up with sheets and a blanket but we called for an extra duvet as we didn't feel the kids would have been warm enough, would have been nice if that was already there.
I know it's Covid but when staying for a week I find it very disappointing that we are still not getting even basic housekeeping services like a towel change, emptying garbage or restocking tea/coffee supplies. If that is the case then at least provide information on garbage disposal and provide more tea/coffee and toilet paper on day one.
Bed was very comfortable, plenty of pillows, sofa and chairs were not great for lounging around, too firm and seats too deep to get really comfortable but fine for short periods.
Having one and a half baths seemed great but honestly, I would have prepared a second shower than the huge master bath. Lots of hot water
I didn't use the pool facilities but kids did and enjoyed it, though it was hit and miss whether they had towels available.
Nice restaurant for a drink on the patio or dinner, would have liked a breakfast option
As others have said, parking was problematic. If you park in the overflow the car has to be moved before 9am - which of course is before spaces have freed up in the main parking lot, though front desk will take your keys and move for you allegedly
Lovely stay on the beach
Opinión escrita el 4 de Julio de 2021
I stayed here one night recently when on a work trip. I was looking for a nice hotel that had a pool so I could get some exercise after sitting all day for work. I booked the pool for 8pm. The day was very hot so the pool was a perfect temperature. The hotel room was facing the street and low to the ground but very quiet. The view was of a parking lot and the street so nothing fancy but I was there to sleep and the bed was comfortable. The mini fridge was missing a freezer which I needed to put some ice packs in so that was disappointing but not the end of the world but guests should be aware of if that is a need. Maybe not all rooms are the same? The other part that threw me was parking as the parking underground was full but no one told me there was extra parking in a garage across the street. I ended up on the street and had to ask the front desk where I could park as the place on the street was not going to work for all night. In the morning I was able to take a short walk on the beach which was lovely before heading off to work another day. I would love to come back with my family next time and for relaxation instead of work.
Closest thing to Mexico we found in￼ BC
Opinión escrita el 3 de Julio de 2021
If like me, you have two￼ kids and would like them to just leave you alone, book this hotel￼. Our six-year-old and two-year-old were fully occupied at this resort (Possibly also because their cousins were there but the beach front is perfect for this age group)￼.
￼We would normally never have considered a beach vacation in Canada because our go to places are generally in tropical countries, but because of Covid we had to improvise. And that’s how we ended up in Parksville. Like most North American beaches, the beach itself is a public beach and therefore the hotel can’t just put their beach chairs and umbrellas out there (Let’s just say it took me years living in Canada to figure this out)￼. The last thing you want is to be carting around more stuff then the actual￼ Kids. This hotel provides a wagon, beach chairs and basically any other beach thing you might need as part of the resort fee which I found quite reasonable. We got to try on the paddleboards, all the sand toys and pool/hot tub Multiple times throughout our stay￼. Unfortunately we couldn’t do the kayak because the waves were way￼ out.
Shout out to Janice Benny, who took care of housekeeping in our room! The room was absolutely spotless and I felt safe with the kids licking every￼ Square inch of that￼ room (At some point I did sanitize the actual￼ children). Because I have OCD, I actually ran my fingers on the top of the toilet tank which was right underneath the countertop. I’m so very happy to report that instead of dust bunnies, it was spotless￼. Towels smelled like bleach which I loved it does smell clean and sanitize￼d.
We initially only booked for two nights because my husband was convinced I was going to absolutely hate the lack of full service￼ ￼anything. Well jokes on him because we actually extended to three nights and I’m seriously contemplating coming back next year. After years of going to the tropics it was kind of nice to find something similar where it’s not too hot and people speak the same￼ language. A full-service hotel would’ve been nicer but that’s a story for a different day￼.
While our hotel room had a lovely view of the Salvation Army across the street, it also had a lovely partial Oceanview on the other side. Not like the hotel can control who their neighbors are, but I suggest pay for an ocean side room if the view is that important to￼ you. The one room for improvement the hotel can make is to make sure their own guests can dine at the restaurant. I get that we stay during Canada day long weekend which is probably one of the busier weekends, but it would’ve been nice to have the patio open then be able to really dine in. They saved us a lot of money because my kids don’t care and they were perfectly happy with McDonald’s in the room but I would’ve liked a good meal at that restaurant. All throughout our stay there we were told they were completely fully booked at the restaurant￼. I did eventually have one breakfast at the restaurant which is a pretty solid seafood Benedict and I did eventually get to try Thursday prime rib night. The prime rib saved the day everything else was not worth the calories. Otherwise great day overall and I would really consider coming￼ back.